/*! tailwindcss v4.3.3 | MIT License | https://tailwindcss.com */
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-border-style:solid;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}:root{--radius:.625rem;--font-sans:"Aptos", "Aptos Display", Bierstadt, "Segoe UI", Inter, -apple-system, BlinkMacSystemFont, Roboto, sans-serif}:root,[data-theme=neutral]{--radius:.625rem;--font-sans:"Aptos", "Aptos Display", Bierstadt, "Segoe UI", Inter, -apple-system, BlinkMacSystemFont, Roboto, sans-serif;--background:#f5f9fa;--foreground:#231f20;--card:#fff;--card-foreground:#231f20;--popover:#fff;--popover-foreground:#231f20;--primary:#009bc8;--primary-foreground:#231f20;--secondary:#eef5f7;--secondary-foreground:#231f20;--muted:#dceaf0;--muted-foreground:#6f7d86;--accent:#e2ff65;--accent-foreground:#231f20;--destructive:#f37b71;--destructive-foreground:#231f20;--border:#dceaf0;--input:#dceaf0;--ring:#009bc8;--chart-1:#009bc8;--chart-2:#006f91;--chart-3:#e2ff65;--chart-4:#f37b71;--chart-5:#8accea;--sidebar:#231f20;--sidebar-foreground:#fff;--sidebar-primary:#009bc8;--sidebar-primary-foreground:#231f20;--sidebar-accent:#332f30;--sidebar-accent-foreground:#fff;--sidebar-border:#454043;--sidebar-ring:#8accea;--rail-width:80px;--rail-width-expanded:240px;--success:#e2ff65;--success-foreground:#231f20;--warning:#f37b71;--warning-foreground:#231f20;--info:#009bc8;--info-foreground:#231f20;--accent-blue:#009bc8;--accent-blue-foreground:#231f20}.dark,.dark[data-theme=neutral],:root.dark{--background:#151314;--foreground:#fff;--card:#231f20;--card-foreground:#fff;--popover:#231f20;--popover-foreground:#fff;--primary:#009bc8;--primary-foreground:#231f20;--secondary:#332f30;--secondary-foreground:#fff;--muted:#332f30;--muted-foreground:#aab5bb;--accent:#e2ff65;--accent-foreground:#231f20;--destructive:#f37b71;--destructive-foreground:#231f20;--border:#dceaf024;--input:#dceaf02e;--ring:#8accea;--chart-1:#009bc8;--chart-2:#8accea;--chart-3:#e2ff65;--chart-4:#f37b71;--chart-5:#006f91;--sidebar:#231f20;--sidebar-foreground:#fff;--sidebar-primary:#009bc8;--sidebar-primary-foreground:#231f20;--sidebar-accent:#332f30;--sidebar-accent-foreground:#fff;--sidebar-border:#dceaf024;--sidebar-ring:#8accea;--success:#e2ff65;--success-foreground:#231f20;--warning:#f37b71;--warning-foreground:#231f20;--info:#009bc8;--info-foreground:#231f20;--accent-blue:#009bc8;--accent-blue-foreground:#231f20}:root{--shadow-sm:0 1px 2px 0 #0000000d;--shadow:0 1px 3px 0 #0000001a, 0 1px 2px -1px #0000001a;--shadow-md:0 4px 6px -1px #0000001a, 0 2px 4px -2px #0000001a;--shadow-lg:0 10px 15px -3px #0000001a, 0 4px 6px -4px #0000001a;--shadow-xl:0 20px 25px -5px #0000001a, 0 8px 10px -6px #0000001a;--size-xs:1.5rem;--size-sm:2rem;--size-md:2.5rem;--size-lg:2.75rem;--size-xl:3rem;--size-2xl:3.5rem;--icon-xs:.75rem;--icon-sm:1rem;--icon-md:1.25rem;--icon-lg:1.5rem;--icon-xl:2rem;--radius-none:0;--radius-sm:.125rem;--radius-default:.25rem;--radius-md:.375rem;--radius-lg:.5rem;--radius-xl:.75rem;--radius-2xl:1rem;--radius-3xl:1.5rem;--radius-full:9999px;--text-xs:.75rem;--text-sm:.875rem;--text-base:1rem;--text-lg:1.125rem;--text-xl:1.25rem;--text-2xl:1.5rem;--text-3xl:1.875rem;--text-4xl:2.25rem;--text-5xl:3rem;--font-thin:100;--font-extralight:200;--font-light:300;--font-normal:400;--font-medium:500;--font-semibold:600;--font-bold:700;--font-extrabold:800;--font-black:900;--duration-75:75ms;--duration-100:.1s;--duration-150:.15s;--duration-200:.2s;--duration-300:.3s;--duration-500:.5s;--duration-700:.7s}@layer theme{:root,:host{--font-sans:Aptos, "Aptos Display", Bierstadt, "Segoe UI", Inter, -apple-system, BlinkMacSystemFont, Roboto, sans-serif;--font-mono:var(--font-sans);--text-xs:.75rem;--text-sm:.875rem;--radius-sm:var(--radius-sm);--radius-md:var(--radius-md);--radius-lg:var(--radius-lg);--radius-xl:var(--radius-xl);--radius-2xl:var(--radius-2xl);--radius-3xl:var(--radius-3xl);--shadow-sm:var(--shadow-sm);--shadow-md:var(--shadow-md);--shadow-lg:var(--shadow-lg);--shadow-xl:var(--shadow-xl);--ease-in:cubic-bezier(.4, 0, 1, 1);--ease-out:cubic-bezier(0, 0, .2, 1);--ease-in-out:cubic-bezier(.4, 0, .2, 1);--default-transition-duration:.15s;--default-transition-timing-function:cubic-bezier(.4, 0, .2, 1);--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono);--size-xs:var(--size-xs);--size-sm:var(--size-sm);--size-md:var(--size-md);--size-lg:var(--size-lg);--size-xl:var(--size-xl);--size-2xl:var(--size-2xl);--radius-none:var(--radius-none);--radius-full:var(--radius-full);--duration-base:var(--duration-300)}}@layer base{*,:after,:before,::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,-apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", "Noto Sans", Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring:where(:not(iframe)){outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}*{border-color:var(--border)}html{scroll-behavior:smooth}body{font-family:var(--font-sans);background-color:var(--background);color:var(--foreground);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3,h4,h5,h6{letter-spacing:-.025em;color:var(--foreground);font-weight:600}@media (prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,:before,:after{transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}}@layer components{.mc-card{background-color:var(--card);color:var(--card-foreground);border:1px solid var(--border);border-radius:var(--radius-xl);box-shadow:var(--shadow-sm)}.mc-stat{background-color:var(--card);border:1px solid var(--border);border-radius:var(--radius-lg);padding:1rem 1.25rem}.mc-btn-primary{box-sizing:border-box;min-height:2.5rem;font-size:var(--text-sm);white-space:nowrap;color:var(--primary-foreground);background-color:var(--primary);border-radius:var(--radius-lg);cursor:pointer;transition:background-color var(--duration-200) var(--ease-in-out);border:1px solid #0000;flex-shrink:0;justify-content:center;align-items:center;gap:.5rem;padding:.5rem 1rem;font-weight:500;line-height:1.25;display:inline-flex}.mc-btn-primary svg{flex-shrink:0}.mc-btn-primary:hover{background-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.mc-btn-primary:hover{background-color:color-mix(in oklab, var(--primary) 88%, white)}}.mc-btn-aiva{color:var(--accent-blue-foreground);background-color:var(--accent-blue);border-color:var(--accent-blue)}.mc-btn-aiva:hover{background-color:var(--accent-blue)}@supports (color:color-mix(in lab, red, red)){.mc-btn-aiva:hover{background-color:color-mix(in oklab, var(--accent-blue) 88%, white)}}.mc-btn-ghost{box-sizing:border-box;min-height:2.5rem;font-size:var(--text-sm);white-space:nowrap;color:var(--muted-foreground);background-color:var(--card);border:1px solid var(--border);border-radius:var(--radius-lg);cursor:pointer;transition:background-color var(--duration-200) var(--ease-in-out), color var(--duration-200) var(--ease-in-out);flex-shrink:0;justify-content:center;align-items:center;gap:.5rem;padding:.5rem 1rem;font-weight:500;line-height:1.25;display:inline-flex}.mc-btn-ghost svg{flex-shrink:0}.mc-btn-ghost:hover{background-color:var(--muted);color:var(--foreground)}.mc-nav-link{width:100%;font-size:var(--text-sm);color:var(--sidebar-foreground);border-radius:var(--radius-md);cursor:pointer;text-align:left;transition:background-color var(--duration-200) var(--ease-in-out), color var(--duration-300) var(--ease-in-out);background:0 0;border:none;flex:none;align-items:center;gap:.5rem;padding:.625rem .75rem;font-weight:500;display:flex}.mc-nav-link:hover{color:var(--sidebar-primary)}.mc-nav-link.is-active{background-color:var(--sidebar-primary)}@supports (color:color-mix(in lab, red, red)){.mc-nav-link.is-active{background-color:color-mix(in oklab, var(--sidebar-primary) 12%, transparent)}}.mc-nav-link.is-active{color:var(--sidebar-primary)}.mc-app{width:100%;min-height:100vh;display:flex}.mc-navbar{z-index:50;background-color:var(--card);border-bottom:1px solid var(--border);box-sizing:border-box;align-items:center;height:4rem;display:flex;position:fixed;top:0;left:0;right:0}.mc-navbar-brand{border-right:1px solid var(--border);flex-shrink:0;align-items:center;gap:.5rem;height:100%;padding:0 1.25rem;display:none}@media (width>=768px){.mc-navbar-brand{width:260px;display:flex}}.mc-navbar-brand-mark{border-radius:var(--radius-md);background:linear-gradient(135deg, var(--sidebar-primary), var(--sidebar-primary));width:2rem;height:2rem}@supports (color:color-mix(in lab, red, red)){.mc-navbar-brand-mark{background:linear-gradient(135deg, var(--sidebar-primary), color-mix(in oklab, var(--sidebar-primary) 60%, #000))}}.mc-navbar-brand-mark{color:#fff;flex-shrink:0;justify-content:center;align-items:center;font-size:.875rem;font-weight:700;display:inline-flex}.mc-navbar-brand-name{color:var(--foreground);font-size:1.125rem;font-weight:600}.mc-navbar-mobile{flex-shrink:0;align-items:center;gap:.5rem;padding:0 1rem;display:flex}@media (width>=768px){.mc-navbar-mobile{display:none}}.mc-navbar-mobile .mc-navbar-brand-mark{width:2rem;height:2rem}.mc-navbar-mobile .mc-navbar-brand-name{font-size:1rem}.mc-navbar-main{flex:auto;align-items:center;gap:1rem;height:100%;padding:0 1rem;display:flex}@media (width>=1024px){.mc-navbar-main{padding:0 1.25rem}}.mc-navbar-spacer{flex:1}.mc-navbar-actions{align-items:center;gap:.25rem;margin-left:auto;display:flex}@media (width>=640px){.mc-navbar-actions{gap:.5rem}}.mc-navbar-spacer-block{height:4rem}.mc-icon-btn{border-radius:var(--radius-md);width:2.5rem;height:2.5rem;color:var(--muted-foreground);cursor:pointer;transition:background-color var(--duration-200) var(--ease-in-out), color var(--duration-200) var(--ease-in-out);background:0 0;border:1px solid #0000;justify-content:center;align-items:center;display:inline-flex;position:relative}.mc-icon-btn:hover{background-color:var(--muted);color:var(--foreground)}.mc-icon-btn:disabled{opacity:.5;cursor:not-allowed}.mc-icon-btn svg{width:1.25rem;height:1.25rem}.mc-badge-dot{border-radius:var(--radius-full);background-color:var(--destructive);min-width:1.125rem;height:1.125rem;padding:0 .25rem;position:absolute;top:.125rem;right:.125rem}@supports (color:color-mix(in lab, red, red)){.mc-badge-dot{background-color:color-mix(in oklab, var(--destructive) 85%, black)}}.mc-badge-dot{color:#fff;text-align:center;box-sizing:border-box;font-size:.65rem;font-weight:600;line-height:1.125rem}.mc-profile-root{position:relative}.mc-profile-trigger{cursor:pointer;border-radius:var(--radius-full);background:0 0;border:none;justify-content:center;align-items:center;padding:0;display:inline-flex}.mc-profile-trigger:hover .mc-avatar{box-shadow:0 0 0 2px var(--primary)}@supports (color:color-mix(in lab, red, red)){.mc-profile-trigger:hover .mc-avatar{box-shadow:0 0 0 2px color-mix(in oklab, var(--primary) 50%, transparent)}}.mc-avatar{border-radius:var(--radius-full);background-color:var(--primary);width:2.25rem;height:2.25rem;color:var(--primary-foreground);transition:box-shadow var(--duration-200) var(--ease-in-out);justify-content:center;align-items:center;font-size:.8125rem;font-weight:600;display:inline-flex}.mc-profile-menu{z-index:50;background-color:var(--card);border:1px solid var(--border);border-radius:var(--radius-md);min-width:16rem;box-shadow:var(--shadow-lg);animation:cleo-fade-in var(--duration-200) var(--ease-in-out);padding:.25rem;position:absolute;top:calc(100% + .5rem);right:0}.mc-profile-menu-header{border-bottom:1px solid var(--border);flex-direction:column;gap:.125rem;margin-bottom:.25rem;padding:.75rem .75rem .5rem;display:flex}.mc-profile-menu-name{font-size:var(--text-sm);color:var(--foreground);font-weight:600}.mc-profile-menu-email{font-size:var(--text-xs);color:var(--muted-foreground);overflow-wrap:anywhere}.mc-profile-menu-access{font-size:var(--text-xs);color:var(--accent-blue);overflow-wrap:anywhere;margin-top:.25rem}.mc-profile-menu-item{text-align:left;width:100%;font-size:var(--text-sm);color:var(--foreground);border-radius:var(--radius-md);cursor:pointer;transition:background-color var(--duration-200) var(--ease-in-out);background:0 0;border:none;padding:.5rem .75rem;font-weight:500;display:block}.mc-profile-menu-item:hover{background-color:var(--muted)}.mc-profile-menu-item--muted{color:var(--muted-foreground)}.mc-sidebar{background-color:var(--sidebar);color:var(--sidebar-foreground);box-sizing:border-box;overflow:hidden auto}.mc-sidebar--desktop{display:none}@media (width>=768px){.mc-sidebar--desktop{border-right:1px solid var(--sidebar-border);z-index:10;flex-direction:column;width:260px;display:flex;position:fixed;top:4rem;bottom:0;left:0}}.mc-sidebar--mobile{z-index:30;width:260px;height:auto;transition:transform var(--duration-300) var(--ease-in-out);box-shadow:var(--shadow-lg);border-right:1px solid var(--sidebar-border);position:fixed;top:4rem;bottom:0;left:0;transform:translate(-100%)}.mc-sidebar--mobile.is-open{transform:translate(0)}@media (width>=768px){.mc-sidebar--mobile{display:none}}.mc-mobile-backdrop{z-index:25;animation:cleo-fade-in var(--duration-200) var(--ease-in-out);background-color:#00000080;position:fixed;inset:0}@media (width>=768px){.mc-mobile-backdrop{display:none}}.mc-sidebar-brand{border-bottom:1px solid var(--sidebar-border);flex-shrink:0;align-items:center;gap:.75rem;height:4rem;padding:0 1.25rem;display:flex}.mc-sidebar-brand--mobile{display:flex}.mc-sidebar-brand-mark{border-radius:var(--radius-md);background-color:var(--sidebar-primary);width:2.25rem;height:2.25rem;color:var(--sidebar-primary-foreground);flex-shrink:0;justify-content:center;align-items:center;font-size:.875rem;font-weight:700;display:inline-flex}.mc-sidebar-brand-title{color:var(--sidebar-foreground);white-space:nowrap;text-overflow:ellipsis;font-size:.95rem;font-weight:600;overflow:hidden}.mc-sidebar-section-label{text-transform:uppercase;letter-spacing:.08em;color:var(--sidebar-foreground);padding:1.5rem 1.5rem .5rem;font-size:.75rem;font-weight:600}@supports (color:color-mix(in lab, red, red)){.mc-sidebar-section-label{color:color-mix(in oklab, var(--sidebar-foreground) 60%, transparent)}}.mc-sidebar-nav{flex-direction:column;gap:.125rem;padding:0 1rem;display:flex}.mc-nav-link-icon{flex-shrink:0;display:inline-flex}.mc-nav-link-icon svg{width:1.25rem;height:1.25rem}.mc-nav-link-label{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.mc-main{box-sizing:border-box;flex-direction:column;flex:auto;width:100%;min-width:0;display:flex}@media (width>=768px){.mc-main{width:calc(100% - 260px);margin-left:260px}}.mc-page{box-sizing:border-box;flex-direction:column;gap:1rem;width:100%;max-width:none;margin:0;padding:1rem;display:flex;container:mc-page/inline-size}@media (width>=640px){.mc-page{gap:1.5rem;padding:1.5rem}}@media (width>=1024px){.mc-page{padding:1.5rem 2rem}}.mc-page{padding-bottom:max(5.5rem, calc(1.5rem + env(safe-area-inset-bottom)))}.mc-aiva-fab{right:max(1rem, env(safe-area-inset-right));bottom:max(4.5rem, calc(env(safe-area-inset-bottom) + 3.75rem));z-index:1450;box-sizing:border-box;border:1px solid var(--accent-blue);justify-content:center;align-items:center;gap:.5rem;min-width:6.5rem;max-width:calc(100vw - 2rem);min-height:2.5rem;padding:.4rem .75rem;display:inline-flex;position:fixed}@supports (color:color-mix(in lab, red, red)){.mc-aiva-fab{border:1px solid color-mix(in oklab, var(--accent-blue) 75%, white)}}.mc-aiva-fab{border-radius:var(--radius-full);color:var(--accent-blue-foreground);background-color:var(--accent-blue);box-shadow:0 12px 28px var(--accent-blue), 0 3px 8px #0003}@supports (color:color-mix(in lab, red, red)){.mc-aiva-fab{box-shadow:0 12px 28px color-mix(in oklab, var(--accent-blue) 28%, transparent), 0 3px 8px #0003}}.mc-aiva-fab{cursor:pointer;transition:transform var(--duration-200) var(--ease-in-out), box-shadow var(--duration-200) var(--ease-in-out), background-color var(--duration-200) var(--ease-in-out)}.mc-aiva-fab:hover{background-color:var(--accent-blue)}@supports (color:color-mix(in lab, red, red)){.mc-aiva-fab:hover{background-color:color-mix(in oklab, var(--accent-blue) 88%, white)}}.mc-aiva-fab:hover{box-shadow:0 16px 34px var(--accent-blue), 0 4px 10px #0000003d}@supports (color:color-mix(in lab, red, red)){.mc-aiva-fab:hover{box-shadow:0 16px 34px color-mix(in oklab, var(--accent-blue) 36%, transparent), 0 4px 10px #0000003d}}.mc-aiva-fab:hover{transform:translateY(-2px)}.mc-aiva-fab:focus-visible{outline:3px solid var(--accent-blue)}@supports (color:color-mix(in lab, red, red)){.mc-aiva-fab:focus-visible{outline:3px solid color-mix(in oklab, var(--accent-blue) 30%, transparent)}}.mc-aiva-fab:focus-visible{outline-offset:3px}.mc-aiva-fab-icon{flex:none;justify-content:center;align-items:center;display:inline-flex}.mc-aiva-fab-icon svg{width:1rem;height:1rem}.mc-aiva-fab-label{white-space:nowrap;font-size:.75rem;font-weight:700;line-height:1}@media (width<=1535px){.mc-aiva-fab{border-radius:50%;width:2.5rem;min-width:2.5rem;height:2.5rem;min-height:2.5rem;padding:0}.mc-aiva-fab-label{display:none}}.mc-aiva-fab--dock-active{bottom:max(32.75rem,min(27.5rem,100dvh - 11.875rem) + 5.25rem)}.mc-aiva-fab--side-rail{right:27.25rem}.mc-aiva-fab--side-rail-expanded{right:33.5rem}@media (width<=599px){.mc-aiva-fab--dock-active{bottom:calc(max(300px, min(500px, calc(100dvh - 210px))) + max(4.125rem, calc(env(safe-area-inset-bottom) + 3.375rem)))}.mc-aiva-fab--side-rail,.mc-aiva-fab--side-rail-expanded{right:max(.75rem, env(safe-area-inset-right))}}.mc-pulse-bar{z-index:30;-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);background-color:var(--background);position:sticky;top:0}@supports (color:color-mix(in lab, red, red)){.mc-pulse-bar{background-color:color-mix(in oklab, var(--background) 80%, transparent)}}.mc-pulse-bar{border-bottom:1px solid var(--border)}.mc-pulse-bar-inner{max-width:none;margin:0;padding:.5rem .75rem}@media (width>=640px){.mc-pulse-bar-inner{padding:.75rem 1rem}}@media (width>=1024px){.mc-pulse-bar-inner{padding:.75rem 2rem}}.mc-pulse-row{scrollbar-width:none;justify-content:space-between;align-items:center;gap:.5rem;height:3rem;display:flex;overflow-x:auto}@media (width>=640px){.mc-pulse-row{gap:1rem;height:3.5rem}}.mc-pulse-row::-webkit-scrollbar{display:none}.mc-pulse-item{align-items:center;gap:.5rem;min-width:fit-content;display:flex}@media (width>=640px){.mc-pulse-item{gap:.75rem}}.mc-pulse-label-block{align-items:center;gap:.375rem;display:flex}.mc-pulse-label{color:var(--muted-foreground);text-transform:uppercase;letter-spacing:.05em;white-space:nowrap;font-size:.65rem;font-weight:500}@media (width>=640px){.mc-pulse-label{font-size:.75rem}}.mc-pulse-value{font-size:.875rem;font-weight:700;font-family:var(--font-sans);font-variant-numeric:tabular-nums;color:var(--foreground);white-space:nowrap}@media (width>=640px){.mc-pulse-value{font-size:1.125rem}}.mc-pulse-divider{background-color:var(--border);width:1px;height:1.5rem}@media (width>=640px){.mc-pulse-divider{height:2rem}}.mc-pulse-chip{border-radius:var(--radius-full);font-size:.65rem;font-weight:600;font-family:var(--font-sans);background-color:var(--primary);align-items:center;gap:.25rem;padding:.125rem .5rem;display:inline-flex}@supports (color:color-mix(in lab, red, red)){.mc-pulse-chip{background-color:color-mix(in oklab, var(--primary) 12%, transparent)}}.mc-pulse-chip{color:var(--primary)}@media (width>=640px){.mc-pulse-chip{gap:.375rem;padding:.125rem .5rem;font-size:.75rem}}.mc-ping{border-radius:var(--radius-full);display:inline-flex;position:relative}.mc-ping--xs{width:.375rem;height:.375rem}.mc-ping--sm{width:.5rem;height:.5rem}.mc-ping--md{width:1rem;height:1rem}.mc-ping:before{content:"";border-radius:var(--radius-full);opacity:.75;background-color:currentColor;animation:1.4s cubic-bezier(0,0,.2,1) infinite cleo-ping;position:absolute;inset:0}.mc-ping-dot{border-radius:var(--radius-full);background-color:currentColor;width:100%;height:100%;display:inline-flex;position:relative}.mc-page-header{text-align:left;flex-direction:column;align-items:stretch;gap:1rem;display:flex}.screen-content>.mc-page-header{width:min(100%,1480px);margin-inline:auto}.screen-content>.mc-page-header--live-chats{width:min(100%,1760px)}.screen-content>.mc-page-header--roadrnr{width:min(100%,760px)}.mc-page-header>.mc-action-row{width:100%}.mc-page-header>.mc-action-row>button{flex:auto}@container mc-page (width>=40rem){.mc-page-header{grid-template-columns:minmax(0,1fr) auto;align-items:center;display:grid}.mc-page-header>.mc-page-title-row{grid-column:1;justify-self:start}.mc-page-header>.mc-action-row{grid-column:2;justify-content:flex-end;justify-self:end;width:auto}.mc-page-header>.mc-action-row>button{flex:none}}.mc-page-title{color:var(--foreground);margin:0;font-size:1.25rem;font-weight:700;line-height:1.2}@media (width>=640px){.mc-page-title{font-size:1.5rem}}.mc-page-subtitle{color:var(--muted-foreground);margin-top:.25rem;font-size:.75rem}@media (width>=640px){.mc-page-subtitle{font-size:.875rem}}.mc-page-title-row{min-width:0}.mc-alert-stack{flex-direction:column;gap:.5rem;display:flex}.mc-action-row{flex-wrap:wrap;align-items:center;gap:.5rem;max-width:100%;display:flex}@media (width>=640px){.mc-action-row{gap:.75rem}}.mc-grid{grid-template-columns:1fr;gap:1rem;display:grid}@media (width>=640px){.mc-grid{gap:1.5rem}}.mc-grid--3{grid-template-columns:1fr}@media (width>=1280px){.mc-grid--3{grid-template-columns:repeat(3,minmax(0,1fr))}}.mc-grid--2{grid-template-columns:1fr}@media (width>=1024px){.mc-grid--2{grid-template-columns:repeat(2,minmax(0,1fr))}}.mc-grid--4{grid-template-columns:minmax(0,1fr)}@container mc-page (width>=30rem){.mc-grid--4{grid-template-columns:repeat(2,minmax(0,1fr))}}@container mc-page (width>=62rem){.mc-grid--4{grid-template-columns:repeat(4,minmax(0,1fr))}}.mc-col-span-2{grid-column:span 2/span 2}@media (width<=1279px){.mc-grid--3 .mc-col-span-2{grid-column:span 1/span 1}}.mc-widget-card{background-color:var(--card);border:1px solid var(--border);border-radius:var(--radius-xl);flex-direction:column;height:100%;display:flex;box-shadow:0 1px 2px #00000026}.mc-widget-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:1rem;padding:1.25rem;display:flex}.mc-widget-header>*{min-width:0}@media (width>=640px){.mc-widget-header{padding:1.25rem}}.mc-widget-header--col{flex-direction:column;align-items:flex-start;gap:.5rem}@container mc-page (width>=40rem){.mc-widget-header--col{flex-direction:row;justify-content:space-between;align-items:center}}.mc-widget-header--col>.mc-action-row{justify-content:flex-start;width:100%}@container mc-page (width>=40rem){.mc-widget-header--col>.mc-action-row{justify-content:flex-end;width:auto}}.mc-widget-title{color:var(--foreground);overflow-wrap:break-word;margin:0;font-size:.875rem;font-weight:600}@media (width>=640px){.mc-widget-title{font-size:1rem}}.mc-widget-subtitle{color:var(--muted-foreground);overflow-wrap:break-word;margin-top:.125rem;font-size:.75rem}.mc-widget-body{flex:auto;padding:1.25rem}.mc-metric-card{background-color:var(--card);border:1px solid var(--border);border-radius:var(--radius-xl);box-sizing:border-box;min-width:0;min-height:8.75rem;transition:box-shadow var(--duration-200) var(--ease-in-out), border-color var(--duration-200) var(--ease-in-out);grid-template-columns:minmax(0,1fr) minmax(0,1fr);align-items:stretch;padding:0;display:grid;overflow:hidden;box-shadow:0 1px 2px #00000026}.mc-metric-card:hover{border-color:var(--primary);box-shadow:0 4px 12px #00000040}@supports (color:color-mix(in lab, red, red)){.mc-metric-card:hover{border-color:color-mix(in oklab, var(--primary) 25%, transparent)}}.mc-metric-head{min-width:0;display:block}.mc-metric-content{flex-direction:column;justify-content:flex-end;gap:.375rem;min-width:0;padding:.875rem;display:flex;position:relative}.mc-metric-label{min-width:0;color:var(--foreground);white-space:nowrap;font-size:.8125rem;font-weight:650}.mc-metric-icon-wrap{border-radius:var(--radius-md);background-color:var(--primary);padding:.5rem}@supports (color:color-mix(in lab, red, red)){.mc-metric-icon-wrap{background-color:color-mix(in oklab, var(--primary) 12%, transparent)}}.mc-metric-icon-wrap{color:var(--primary);display:inline-flex;position:absolute;top:.875rem;right:.875rem}.mc-metric-icon-wrap svg{width:1rem;height:1rem}.mc-metric-icon-wrap--amber{background-color:var(--warning)}@supports (color:color-mix(in lab, red, red)){.mc-metric-icon-wrap--amber{background-color:color-mix(in oklab, var(--warning) 14%, transparent)}}.mc-metric-icon-wrap--amber{color:var(--warning)}.mc-metric-icon-wrap--green{background-color:var(--chart-2)}@supports (color:color-mix(in lab, red, red)){.mc-metric-icon-wrap--green{background-color:color-mix(in oklab, var(--chart-2) 14%, transparent)}}.mc-metric-icon-wrap--green{color:var(--chart-2)}.mc-metric-icon-wrap--red{background-color:var(--destructive)}@supports (color:color-mix(in lab, red, red)){.mc-metric-icon-wrap--red{background-color:color-mix(in oklab, var(--destructive) 14%, transparent)}}.mc-metric-icon-wrap--red{color:var(--destructive)}.mc-metric-value{border-right:1px solid var(--border);background-color:var(--muted);justify-content:center;align-items:center;min-width:0;padding:1rem;display:flex}@supports (color:color-mix(in lab, red, red)){.mc-metric-value{background-color:color-mix(in oklab, var(--muted) 42%, transparent)}}.mc-metric-value{color:var(--foreground);font-size:clamp(2.5rem,3.6vw,4rem);font-weight:750;font-family:var(--font-sans);font-variant-numeric:tabular-nums;letter-spacing:-.05em;margin:0;line-height:.95}.mc-metric-delta{color:var(--chart-2);align-items:center;gap:.25rem;font-size:.75rem;font-weight:500;display:inline-flex}.mc-metric-delta--down{color:var(--destructive)}.mc-metric-delta-context{color:var(--muted-foreground);white-space:nowrap;text-overflow:ellipsis;font-size:.6875rem;overflow:hidden}.mc-progress-track{border-radius:var(--radius-full);background-color:var(--muted);height:.375rem;overflow:hidden}@media (width>=640px){.mc-progress-track{height:.5rem}}.mc-progress-bar{border-radius:var(--radius-full);background-color:var(--primary);height:100%;transition:width .5s var(--ease-in-out)}.mc-progress-bar--amber{background-color:var(--warning)}.mc-progress-bar--red{background-color:var(--destructive)}.mc-progress-bar--green{background-color:var(--chart-2)}.mc-trend-row{justify-content:space-between;align-items:center;display:flex}.mc-trend-label{color:var(--muted-foreground);font-size:.75rem}.mc-trend-value{font-family:var(--font-sans);font-variant-numeric:tabular-nums;color:var(--foreground);white-space:nowrap;font-size:.75rem;font-weight:500}.mc-progress-line+.mc-progress-note{margin-top:.25rem}.mc-progress-note{color:var(--muted-foreground);font-size:.625rem}.mc-progress-note--amber{color:var(--warning)}.mc-quick-stats{border-top:1px solid var(--border);grid-template-columns:repeat(3,minmax(0,1fr));gap:.5rem;padding-top:.5rem;display:grid}.mc-quick-stat{text-align:center}.mc-quick-stat-value{font-size:.875rem;font-weight:700;font-family:var(--font-sans);font-variant-numeric:tabular-nums}.mc-quick-stat-label{color:var(--muted-foreground);text-transform:uppercase;font-size:.625rem}.mc-status-pill{border-radius:var(--radius-full);white-space:nowrap;flex-shrink:0;align-items:center;gap:.25rem;padding:.125rem .5rem;font-size:.625rem;font-weight:600;display:inline-flex}.mc-status-pill--amber{background-color:var(--warning)}@supports (color:color-mix(in lab, red, red)){.mc-status-pill--amber{background-color:color-mix(in oklab, var(--warning) 12%, transparent)}}.mc-status-pill--amber{color:var(--warning)}.mc-status-pill--red{background-color:var(--destructive)}@supports (color:color-mix(in lab, red, red)){.mc-status-pill--red{background-color:color-mix(in oklab, var(--destructive) 12%, transparent)}}.mc-status-pill--red{color:var(--destructive)}.mc-status-pill--primary{background-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.mc-status-pill--primary{background-color:color-mix(in oklab, var(--primary) 12%, transparent)}}.mc-status-pill--primary{color:var(--primary)}.mc-status-pill-dot{border-radius:var(--radius-full);background-color:currentColor;width:.25rem;height:.25rem}.mc-mono{font-family:var(--font-sans);font-variant-numeric:tabular-nums}.mc-chip{border-radius:var(--radius-full);background-color:var(--muted);color:var(--muted-foreground);white-space:nowrap;align-items:center;gap:.25rem;padding:.125rem .5rem;font-size:.65rem;font-weight:500;display:inline-flex}.mc-chip--primary{background-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.mc-chip--primary{background-color:color-mix(in oklab, var(--primary) 12%, transparent)}}.mc-chip--primary{color:var(--primary)}.mc-chip--amber{background-color:var(--warning)}@supports (color:color-mix(in lab, red, red)){.mc-chip--amber{background-color:color-mix(in oklab, var(--warning) 12%, transparent)}}.mc-chip--amber{color:var(--warning)}.mc-chip--red{background-color:var(--destructive)}@supports (color:color-mix(in lab, red, red)){.mc-chip--red{background-color:color-mix(in oklab, var(--destructive) 12%, transparent)}}.mc-chip--red{color:var(--destructive)}.mc-chip--green{background-color:var(--chart-2)}@supports (color:color-mix(in lab, red, red)){.mc-chip--green{background-color:color-mix(in oklab, var(--chart-2) 12%, transparent)}}.mc-chip--green{color:var(--chart-2)}.mc-chip--muted{background-color:var(--muted)}@supports (color:color-mix(in lab, red, red)){.mc-chip--muted{background-color:color-mix(in oklab, var(--muted) 60%, transparent)}}.mc-chip--muted{color:var(--muted-foreground)}.mc-prose{color:var(--foreground);margin:0;font-size:.875rem;line-height:1.5}.mc-prose--sm{font-size:.75rem}.mc-prose--muted{color:var(--muted-foreground)}.mc-stack{flex-direction:column;gap:1rem;display:flex}.mc-list{flex-direction:column;gap:.5rem;display:flex}.mc-list--compact{gap:.75rem}.mc-list-item{box-sizing:border-box;border:1px solid var(--border);border-radius:var(--radius-lg);background-color:var(--card);text-align:left;cursor:pointer;width:100%;min-width:0;transition:border-color var(--duration-200) var(--ease-in-out), background-color var(--duration-200) var(--ease-in-out);flex-direction:column;justify-content:space-between;align-items:stretch;gap:.75rem;padding:.75rem 1rem;display:flex}@container mc-page (width>=44rem){.mc-list-item{flex-direction:row;align-items:center}}.mc-list-item:hover{border-color:var(--primary);background-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.mc-list-item:hover{background-color:color-mix(in oklab, var(--primary) 5%, var(--card))}}.mc-list-item-main{flex-direction:column;flex:auto;gap:.125rem;min-width:0;display:flex}.mc-list-item-title{color:var(--foreground);white-space:nowrap;text-overflow:ellipsis;font-size:.875rem;font-weight:600;overflow:hidden}.mc-list-item-sub{color:var(--muted-foreground);white-space:nowrap;text-overflow:ellipsis;font-size:.75rem;overflow:hidden}.mc-list-item-meta{flex-wrap:wrap;justify-content:flex-start;align-items:center;gap:.5rem;min-width:0;display:flex}@container mc-page (width>=44rem){.mc-list-item-meta{justify-content:flex-end}}.mc-progress-block{margin-bottom:1rem}.mc-progress-block:last-child{margin-bottom:0}.mc-progress-head{justify-content:space-between;align-items:center;margin-bottom:.375rem;display:flex}.mc-widget-card--attention .mc-widget-header{padding:.75rem 1rem}.mc-widget-card--attention .mc-widget-body{padding:.75rem 1rem 1rem}.mc-widget-card--attention .mc-widget-title{font-size:.875rem}.mc-widget-card--attention .mc-widget-subtitle{font-size:.6875rem}.mc-attention-heading{align-items:center;gap:.625rem;min-width:0;display:flex}.mc-attention-heading-icon{border-radius:var(--radius-lg);width:2rem;height:2rem;color:var(--warning);background-color:var(--warning);flex:none;justify-content:center;align-items:center;display:inline-flex}@supports (color:color-mix(in lab, red, red)){.mc-attention-heading-icon{background-color:color-mix(in oklab, var(--warning) 10%, transparent)}}.mc-attention-heading-icon svg{width:1rem;height:1rem}.mc-attention-list{flex-direction:column;gap:.5rem;display:flex}.mc-attention-row{border:1px solid var(--border);border-radius:var(--radius-lg);color:var(--muted-foreground);background-color:var(--muted);grid-template-columns:auto minmax(0,1fr);align-items:start;gap:.625rem;padding:.625rem;display:grid}@supports (color:color-mix(in lab, red, red)){.mc-attention-row{background-color:color-mix(in oklab, var(--muted) 30%, var(--card))}}.mc-attention-row.mc-status-pill--amber{color:var(--warning);border-color:var(--warning)}@supports (color:color-mix(in lab, red, red)){.mc-attention-row.mc-status-pill--amber{border-color:color-mix(in oklab, var(--warning) 20%, var(--border))}}.mc-attention-row.mc-status-pill--amber{background-color:var(--warning)}@supports (color:color-mix(in lab, red, red)){.mc-attention-row.mc-status-pill--amber{background-color:color-mix(in oklab, var(--warning) 5%, var(--card))}}.mc-attention-row.mc-status-pill--red{color:var(--destructive);border-color:var(--destructive)}@supports (color:color-mix(in lab, red, red)){.mc-attention-row.mc-status-pill--red{border-color:color-mix(in oklab, var(--destructive) 20%, var(--border))}}.mc-attention-row.mc-status-pill--red{background-color:var(--destructive)}@supports (color:color-mix(in lab, red, red)){.mc-attention-row.mc-status-pill--red{background-color:color-mix(in oklab, var(--destructive) 5%, var(--card))}}.mc-attention-row.mc-status-pill--primary{color:var(--chart-2);border-color:var(--chart-2)}@supports (color:color-mix(in lab, red, red)){.mc-attention-row.mc-status-pill--primary{border-color:color-mix(in oklab, var(--chart-2) 20%, var(--border))}}.mc-attention-row.mc-status-pill--primary{background-color:var(--chart-2)}@supports (color:color-mix(in lab, red, red)){.mc-attention-row.mc-status-pill--primary{background-color:color-mix(in oklab, var(--chart-2) 5%, var(--card))}}.mc-attention-indicator{border-radius:var(--radius-full);background-color:currentColor;width:.5rem;height:.5rem;margin-top:.25rem;box-shadow:0 0 0 3px}@supports (color:color-mix(in lab, red, red)){.mc-attention-indicator{box-shadow:0 0 0 3px color-mix(in oklab, currentColor 12%, transparent)}}.mc-attention-copy{min-width:0}.mc-attention-title{color:var(--foreground);overflow-wrap:break-word;font-size:.75rem;font-weight:600;line-height:1.3}.mc-attention-detail{color:var(--muted-foreground);overflow-wrap:break-word;margin-top:.125rem;font-size:.6875rem;line-height:1.4}}@layer utilities{.collapse{visibility:collapse}.visible{visibility:visible}.absolute{position:absolute}.fixed{position:fixed}.static{position:static}.container{width:100%}@media (width>=400px){.container{max-width:400px}}@media (width>=640px){.container{max-width:640px}}@media (width>=768px){.container{max-width:768px}}@media (width>=1024px){.container{max-width:1024px}}@media (width>=1280px){.container{max-width:1280px}}@media (width>=1536px){.container{max-width:1536px}}.block{display:block}.flex{display:flex}.hidden{display:none}.inline-flex{display:inline-flex}.table{display:table}.shrink{flex-shrink:1}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.border{border-style:var(--tw-border-style);border-width:1px}.lowercase{text-transform:lowercase}.uppercase{text-transform:uppercase}.overline{text-decoration-line:overline}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}.text-balance{text-wrap:balance}.text-pretty{text-wrap:pretty}.container-query{container-type:inline-size}.animate-in{animation:cleo-fade-in var(--duration-base) var(--ease-out)}.animate-out{animation:cleo-fade-out var(--duration-base) var(--ease-in)}.h-size-xs{height:var(--size-xs)}.h-size-sm{height:var(--size-sm)}.h-size-md{height:var(--size-md)}.h-size-lg{height:var(--size-lg)}.h-size-xl{height:var(--size-xl)}.h-size-2xl{height:var(--size-2xl)}.w-size-xs{width:var(--size-xs)}.w-size-sm{width:var(--size-sm)}.w-size-md{width:var(--size-md)}.w-size-lg{width:var(--size-lg)}.w-size-xl{width:var(--size-xl)}.w-size-2xl{width:var(--size-2xl)}.size-xs{width:var(--size-xs);height:var(--size-xs)}.size-sm{width:var(--size-sm);height:var(--size-sm)}.size-md{width:var(--size-md);height:var(--size-md)}.size-lg{width:var(--size-lg);height:var(--size-lg)}.size-xl{width:var(--size-xl);height:var(--size-xl)}.size-2xl{width:var(--size-2xl);height:var(--size-2xl)}.icon-xs{width:var(--icon-xs);height:var(--icon-xs)}.icon-sm{width:var(--icon-sm);height:var(--icon-sm)}.icon-md{width:var(--icon-md);height:var(--icon-md)}.icon-lg{width:var(--icon-lg);height:var(--icon-lg)}.icon-xl{width:var(--icon-xl);height:var(--icon-xl)}}@keyframes cleo-ping{75%,to{opacity:0;transform:scale(2)}}@keyframes cleo-fade-in{0%{opacity:0}to{opacity:1}}@keyframes cleo-fade-out{0%{opacity:1}to{opacity:0}}html.dark{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}html.light{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light}html,body,#root{width:100%;height:100%;margin:0;padding:0}body{background-color:var(--background);color:var(--foreground);font-family:var(--font-sans);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;text-rendering:optimizelegibility}body :where(button,input,textarea,select,option,label,p,span,div,h1,h2,h3,h4,h5,h6){font-family:var(--font-sans)}.material-symbols-outlined{letter-spacing:normal;text-transform:none;white-space:nowrap;word-wrap:normal;-webkit-font-feature-settings:"liga";-webkit-font-smoothing:antialiased;direction:ltr;font-family:Material Symbols Outlined;font-style:normal;font-weight:400;line-height:1;display:inline-block}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--muted-foreground)}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}body,body :where(*):not(.material-symbols-outlined){font-family:Aptos,Aptos Display,Bierstadt,Segoe UI,Inter,-apple-system,BlinkMacSystemFont,Roboto,sans-serif!important}.assigned-chat-dock__waiting-alert{width:min(560px,100%);color:var(--foreground);background:linear-gradient(135deg, color-mix(in oklch, var(--accent-blue) 16%, var(--card)), var(--card));border:1px solid color-mix(in oklch, var(--accent-blue) 58%, var(--border));box-shadow:0 16px 42px color-mix(in oklch, var(--background) 58%, transparent);-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);border-radius:15px;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:12px;padding:12px 14px;display:grid}.assigned-chat-dock__waiting-alert>.MuiSvgIcon-root{color:var(--accent-blue);animation:1.8s ease-in-out infinite waiting-chat-alert-pulse}.assigned-chat-dock__waiting-alert>div{gap:2px;min-width:0;display:grid}.assigned-chat-dock__waiting-alert strong{font-size:.86rem}.assigned-chat-dock__waiting-alert span{color:var(--muted-foreground);font-size:.74rem}.assigned-chat-dock__waiting-acknowledge{color:var(--muted-foreground);font:inherit;cursor:pointer;background:0 0;border:0;border-radius:8px;padding:5px 8px;font-size:.72rem;font-weight:700}.assigned-chat-dock__waiting-acknowledge:hover{color:var(--foreground);background:var(--secondary)}@keyframes waiting-chat-alert-pulse{0%,to{opacity:1;transform:scale(1)}50%{opacity:.72;transform:scale(1.12)}}.auth-gate{--auth-gate-accent:var(--chart-2);background:radial-gradient(circle at 15% 15%, color-mix(in oklab, var(--auth-gate-accent) 20%, transparent), transparent 34%), radial-gradient(circle at 85% 85%, color-mix(in oklab, var(--auth-gate-accent) 12%, transparent), transparent 30%), var(--background);place-items:center;min-height:100dvh;padding:clamp(16px,4dvh,40px) clamp(24px,6vw,72px);display:grid;position:relative;overflow:auto}.assigned-chat-dock__waiting-alert{grid-template-columns:auto minmax(0,1fr)}.assigned-chat-dock__waiting-alert .MuiButton-root,.assigned-chat-dock__waiting-acknowledge{grid-column:1/-1;width:100%}.auth-gate:before{border:1px solid color-mix(in oklab, var(--border) 72%, transparent);background-image:linear-gradient(color-mix(in oklab, var(--border) 24%, transparent) 1px, transparent 1px), linear-gradient(90deg, color-mix(in oklab, var(--border) 24%, transparent) 1px, transparent 1px);content:"";pointer-events:none;background-size:48px 48px;position:fixed;inset:0;-webkit-mask-image:linear-gradient(#00000085,#0000 78%);mask-image:linear-gradient(#00000085,#0000 78%)}.auth-gate__theme-toggle{z-index:2;top:20px;right:20px;border:1px solid var(--border)!important;background:color-mix(in oklab, var(--card) 92%, transparent)!important;position:fixed!important}.auth-gate__panel{z-index:1;border:1px solid var(--border);background:color-mix(in oklab, var(--card) 96%, transparent);width:min(100%,520px);box-shadow:0 28px 80px color-mix(in oklab, var(--foreground) 12%, transparent);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);border-radius:28px;padding:clamp(24px,4dvh,40px) clamp(30px,6vw,52px);position:relative}.auth-gate__logo{object-fit:contain;object-position:left center;width:auto;max-width:min(100%,230px);height:34px}.auth-gate__eyebrow{color:var(--auth-gate-accent);text-transform:uppercase;letter-spacing:.11em!important;margin:34px 0 10px!important;font-size:.75rem!important;font-weight:800!important}.auth-gate__title{color:var(--foreground);letter-spacing:-.035em!important;margin:0!important;font-size:clamp(2rem,5vw,3rem)!important;font-weight:800!important;line-height:1.04!important}.auth-gate__description{color:var(--muted-foreground);margin:18px 0 0!important;font-size:1rem!important;line-height:1.65!important}.auth-gate__assurance{border:1px solid var(--border);background:color-mix(in oklab, var(--auth-gate-accent) 7%, var(--card));color:var(--auth-gate-accent);border-radius:16px;align-items:flex-start;gap:14px;margin-top:28px;padding:16px;display:flex}.auth-gate__assurance-title{color:var(--foreground);font-size:.875rem!important;font-weight:750!important;line-height:1.35!important}.auth-gate__assurance-copy{color:var(--muted-foreground);margin-top:3px!important;font-size:.78rem!important;line-height:1.45!important}.auth-gate__alert{margin-top:20px}.auth-gate__button{width:100%;min-height:52px;text-transform:none!important;border-radius:14px!important;margin-top:28px!important;font-weight:750!important}.auth-gate__environment{color:var(--muted-foreground);text-align:center;text-transform:uppercase;letter-spacing:.04em!important;margin:18px 0 0!important;font-size:.72rem!important}@media (width<=599px){.auth-gate{align-items:stretch;padding:72px 16px 16px}.auth-gate__theme-toggle{top:14px;right:14px}.auth-gate__panel{border-radius:22px;flex-direction:column;justify-content:center;min-height:calc(100dvh - 88px);padding:28px 24px;display:flex}}@media (height<=820px) and (width>=600px){.auth-gate{padding-block:20px}.auth-gate__panel{padding-block:28px}.auth-gate__eyebrow{margin-top:20px!important}.auth-gate__description{margin-top:12px!important;line-height:1.5!important}.auth-gate__assurance{margin-top:18px;padding:14px}.auth-gate__button{margin-top:18px!important}.auth-gate__environment{margin-top:12px!important}}.screen-content{background:var(--background);min-height:0;padding:24px 24px max(96px, calc(32px + env(safe-area-inset-bottom)));flex-direction:column;flex:auto;gap:24px;display:flex;overflow:auto}.screen-content>*{width:100%;max-width:none;margin-inline:auto}.screen-content>.workspace-page{width:min(100%,1480px);margin-inline:auto}.screen-content>:has(>.workspace-page){width:min(100%,1480px);margin-inline:auto}.screen-content>.mc-page-header{width:min(100%,1480px);margin-inline:auto}.screen-content>.tickets-page,.screen-content>.mc-page-header--tickets{width:100%;max-width:none}.screen-content>.live-chats-page,.screen-content>.mc-page-header--live-chats{width:min(100%,1760px);max-width:none}.screen-content>.mc-page-header--roadrnr{width:min(100%,760px)}.screen-content>.ticket-workspace-page,.screen-content>.mc-page-header--ticket-workspace,.screen-content>.workforce-coverage-page,.screen-content>.mc-page-header--workforce{width:100%;max-width:none}.workforce-status-select{width:170px}.workforce-status-select .MuiInputBase-root{min-height:40px}.workforce-coverage-page{flex-direction:column;gap:16px;display:flex}.workforce-status-summary-grid,.workforce-queue-summary-grid{gap:12px;width:100%;min-width:0;display:grid}.workforce-status-summary-grid{grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}.workforce-queue-summary-grid{grid-template-columns:repeat(auto-fit,minmax(360px,1fr))}.workforce-status-summary-grid>*,.workforce-queue-summary-grid>*{min-width:0}@media (width<=700px){.workforce-status-select{width:126px}.workforce-status-summary-grid,.workforce-queue-summary-grid{grid-template-columns:minmax(0,1fr)}}.screen-content.mc-page:has(>.ticket-workspace-page){max-width:none;padding-inline:16px}.mc-pulse-bar{flex:none}.mc-pulse-bar .mc-pulse-bar-inner{padding-block:4px}.mc-pulse-bar .mc-pulse-row{height:38px}@media (width>=640px){.mc-pulse-bar .mc-pulse-bar-inner{padding-block:4px}.mc-pulse-bar .mc-pulse-row{height:40px}}.screen-content>.customer-chat-page{max-width:760px}.mc-alert-stack{z-index:1300;pointer-events:none;flex-direction:column;align-items:flex-end;gap:8px;width:min(520px,100vw - 32px);max-height:min(240px,100dvh - 88px);display:flex;position:fixed;top:72px;bottom:auto;right:16px;overflow-y:auto}.mc-alert-stack .MuiAlert-root{width:fit-content;max-width:100%;min-height:42px;box-shadow:0 6px 18px color-mix(in oklab, var(--foreground) 6%, transparent);pointer-events:auto;border-radius:12px;align-items:center;padding:7px 10px 7px 12px}.mc-alert-stack .mc-alert--transient{width:fit-content;max-width:min(400px,100%)}.mc-alert-stack .mc-alert--actionable{flex-wrap:wrap;align-items:flex-start;width:100%}.mc-alert-stack .mc-alert--actionable .MuiAlert-action{justify-content:flex-end;width:100%;margin:6px 0 0}.mc-alert-stack .MuiAlert-colorSuccess{color:#fff;background:#166534;border-color:#166534}.mc-alert-stack .mc-alert--transient.MuiAlert-colorSuccess{color:#14532d;background:#f0fdf4;border:1px solid #bbf7d0}.dark .mc-alert-stack .mc-alert--transient.MuiAlert-colorSuccess{color:#dcfce7;background:#14532d;border-color:#166534}.mc-alert-stack .MuiAlert-colorInfo{color:#fff;background:#075985;border-color:#075985}.mc-alert-stack .MuiAlert-colorWarning{color:#78350f;background:#fef3c7;border-color:#d97706}.dark .mc-alert-stack .MuiAlert-colorWarning{color:#fef3c7;background:#78350f;border-color:#f59e0b}.mc-alert-stack .MuiAlert-colorError{color:#fff;background:#991b1b;border-color:#991b1b}.mc-alert-stack .MuiAlert-icon{color:currentColor}.mc-alert-stack .MuiAlert-message{overflow-wrap:anywhere;flex:1;min-width:0;padding-block:3px;font-size:.8125rem;line-height:1.45}.mc-alert-stack .MuiAlert-action{flex:none;align-self:center;align-items:center;margin:0 0 0 14px;padding:0}.mc-alert-stack .MuiAlert-action .MuiButton-root{white-space:nowrap;min-width:auto;padding-inline:8px}.mc-alert-actions{align-items:center}body .mc-alert-stack .mc-alert-actions .MuiButton-root.MuiButton-root{white-space:nowrap!important;overflow-wrap:normal!important;min-height:32px!important;padding:4px 8px!important}@media (width>=600px) and (width<=899px){.mc-alert-stack{width:min(520px,100vw - 196px);max-height:min(220px,100dvh - 20px);top:10px;bottom:auto;right:176px}}@media (width<=599px){.mc-alert-stack{width:calc(100vw - 24px);max-height:min(220px,100dvh - 84px);top:68px;bottom:auto;right:12px}.mc-alert-stack .MuiAlert-root{flex-wrap:wrap;align-items:flex-start;width:100%}.mc-alert-stack .mc-alert--transient{flex-wrap:nowrap;align-items:center;width:fit-content;max-width:100%}.mc-alert-stack .MuiAlert-action{margin-left:auto}.mc-alert-stack .mc-alert--transient .MuiAlert-action{margin-left:10px}.mc-alert-stack .mc-alert--actionable .MuiAlert-action{margin:6px 0 0}}.mc-alert-stack .MuiAlert-icon{margin-right:9px;padding-block:3px;font-size:20px}.notification-center-page{gap:18px;display:grid}.notification-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.notification-summary-card{border:1px solid var(--border);background:var(--card);min-width:0;min-height:112px;color:var(--foreground);font:inherit;text-align:left;cursor:pointer;box-shadow:0 1px 2px color-mix(in oklab, var(--foreground) 4%, transparent);border-radius:16px;grid-template-columns:42px minmax(0,1fr);gap:12px;padding:16px;transition:border-color .16s,box-shadow .16s,transform .16s;display:grid}.notification-summary-card:hover{border-color:color-mix(in oklab, var(--accent-blue) 55%, var(--border));box-shadow:0 8px 24px color-mix(in oklab, var(--foreground) 7%, transparent);transform:translateY(-1px)}.notification-summary-card.is-active{border-color:color-mix(in oklab, var(--accent-blue) 72%, var(--border));background:color-mix(in oklab, var(--accent-blue) 7%, var(--card));box-shadow:0 0 0 1px color-mix(in oklab, var(--accent-blue) 22%, transparent)}.notification-summary-card:focus-visible{outline:3px solid color-mix(in oklab, var(--accent-blue) 35%, transparent);outline-offset:2px}.notification-summary-card__icon{border-radius:12px;place-items:center;width:42px;height:42px;display:grid}.notification-summary-card__icon svg{font-size:22px}.notification-summary-card__icon.is-neutral{background:color-mix(in oklab, var(--muted) 88%, var(--card));color:var(--muted-foreground)}.notification-summary-card__icon.is-info{background:color-mix(in oklab, var(--accent-blue) 13%, var(--card));color:var(--accent-blue)}.notification-summary-card__icon.is-warning{background:color-mix(in oklab, var(--warning) 16%, var(--card));color:#a16207}.notification-summary-card__icon.is-error{background:color-mix(in oklab, var(--destructive) 12%, var(--card));color:var(--destructive)}.notification-summary-card>span:last-child{min-width:0;display:grid}.notification-summary-card__label{color:var(--muted-foreground);letter-spacing:.02em;font-size:.75rem;font-weight:700}.notification-summary-card strong{margin-top:4px;font-size:1.65rem;line-height:1.1}.notification-summary-card__detail{color:var(--muted-foreground);margin-top:5px;font-size:.72rem}.notification-inbox-panel{border:1px solid var(--border);background:var(--card);box-shadow:0 1px 2px color-mix(in oklab, var(--foreground) 4%, transparent);border-radius:18px;overflow:hidden}.notification-inbox-header{border-bottom:1px solid var(--border);justify-content:space-between;align-items:flex-start;gap:18px;padding:20px 22px 16px;display:flex}.notification-inbox-title{color:var(--foreground);margin:0!important;font-size:1rem!important;font-weight:800!important}.notification-inbox-subtitle{color:var(--muted-foreground);margin-top:4px!important;font-size:.8rem!important}.notification-inbox-actions{flex:none}.notification-filter-bar{background:color-mix(in oklab, var(--muted) 58%, var(--card));grid-template-columns:minmax(240px,1.6fr) repeat(3,minmax(130px,.72fr)) auto;align-items:center;gap:10px;padding:14px 22px;display:grid}.notification-filter-bar .MuiButton-root{white-space:nowrap;min-height:40px}.notification-inbox-status{border-top:1px solid color-mix(in oklab, var(--border) 72%, transparent);border-bottom:1px solid var(--border);color:var(--muted-foreground);justify-content:space-between;align-items:center;gap:16px;padding:9px 22px;display:flex}.notification-inbox-panel>.MuiAlert-root{margin:14px 22px 0}.notification-inbox-list{display:grid}.notification-inbox-row{border-bottom:1px solid var(--border);background:var(--card);grid-template-columns:minmax(300px,1.45fr) minmax(240px,.9fr) minmax(180px,.7fr) auto;align-items:center;gap:18px;min-width:0;padding:17px 22px;display:grid;position:relative}.notification-inbox-row:last-child{border-bottom:0}.notification-inbox-row.is-unread{background:color-mix(in oklab, var(--accent-blue) 5%, var(--card))}.notification-inbox-row.is-unread:before{background:var(--accent-blue);content:"";width:3px;position:absolute;inset:0 auto 0 0}.notification-inbox-row__identity{grid-template-columns:8px 36px minmax(0,1fr);align-items:center;gap:10px;min-width:0;display:grid}.notification-unread-indicator{background:0 0;border-radius:999px;width:7px;height:7px}.notification-inbox-row.is-unread .notification-unread-indicator{background:var(--accent-blue);box-shadow:0 0 0 3px color-mix(in oklab, var(--accent-blue) 14%, transparent)}.notification-inbox-row__icon{background:color-mix(in oklab, var(--accent-blue) 10%, var(--card));width:36px;height:36px;color:var(--accent-blue);border-radius:11px;place-items:center;display:grid}.notification-inbox-row__icon svg{font-size:19px}.notification-inbox-row__copy{min-width:0}.notification-inbox-row__heading{flex-wrap:wrap;align-items:center}.notification-inbox-row__heading h3{color:var(--foreground);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:.88rem;font-weight:800;overflow:hidden}.notification-inbox-row__context{color:var(--foreground);text-overflow:ellipsis;white-space:nowrap;overflow:hidden;margin-top:3px!important;font-size:.78rem!important}.notification-inbox-row__timestamp{color:var(--muted-foreground);margin-top:2px!important;font-size:.7rem!important}.notification-inbox-row__tags{flex-wrap:wrap;gap:6px;min-width:0;display:flex}.notification-inbox-row__delivery{min-width:0}.notification-inbox-row__delivery .MuiTypography-caption{color:var(--muted-foreground);font-size:.68rem;font-weight:700;display:block}.notification-inbox-row__delivery .MuiTypography-body2{color:var(--foreground);margin-top:2px;font-size:.76rem}.notification-inbox-row__error{color:var(--destructive);overflow-wrap:anywhere;margin-top:4px!important;font-size:.7rem!important;font-weight:700!important}.notification-inbox-row__actions{white-space:nowrap;justify-content:flex-end;align-items:center}.notification-empty-state{min-height:240px;color:var(--muted-foreground);text-align:center;align-content:center;place-items:center;gap:10px;padding:36px 24px;display:grid}.notification-empty-state>svg{color:var(--accent-blue);font-size:34px}.notification-empty-state .MuiTypography-body2{max-width:520px}@media (width<=1199px){.notification-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.notification-filter-bar{grid-template-columns:minmax(240px,1fr) repeat(3,minmax(120px,.6fr))}.notification-filter-bar>.MuiButton-root{grid-column:1/-1;justify-self:start}.notification-inbox-row{grid-template-columns:minmax(280px,1.2fr) minmax(220px,.8fr) auto}.notification-inbox-row__identity{grid-area:1/1/span 2}.notification-inbox-row__tags{grid-area:1/2}.notification-inbox-row__delivery{grid-area:2/2}.notification-inbox-row__actions{grid-area:1/3/span 2}}@media (width<=899px){.notification-summary-grid{grid-template-columns:minmax(0,1fr)}.notification-summary-card{min-height:92px}.notification-inbox-header{flex-direction:column;align-items:stretch;padding:18px}.notification-inbox-actions,.notification-inbox-actions .MuiButton-root{width:100%}.notification-filter-bar{grid-template-columns:minmax(0,1fr);padding:14px 18px}.notification-filter-bar>.MuiButton-root{grid-column:auto;justify-self:stretch}.notification-inbox-status{flex-direction:column;align-items:flex-start;gap:3px;padding-inline:18px}.notification-inbox-panel>.MuiAlert-root{margin-inline:18px}.notification-inbox-row{grid-template-columns:minmax(0,1fr);gap:12px;padding:16px 18px}.notification-inbox-row__identity,.notification-inbox-row__tags,.notification-inbox-row__delivery,.notification-inbox-row__actions{grid-area:auto}.notification-inbox-row__actions{flex-wrap:wrap;justify-content:flex-start}}@media (width>=900px){.screen-content{gap:32px}}.metric-value{color:var(--foreground);font-size:clamp(1.4rem,2.3vw,2rem);font-weight:800;line-height:1.15}.mono-label{font-family:var(--font-sans);letter-spacing:.01em}.case-label{color:var(--foreground);font-weight:700}.case-ref{font-size:.74rem;font-family:var(--font-sans);letter-spacing:.02em;color:var(--muted-foreground)}.table-wrap{border:1px solid var(--border);background:var(--card);border-radius:18px;overflow-x:auto}.table-wrap table{min-width:760px}.empty-state{border:1px solid var(--border)!important;background:var(--card)!important}.degraded-banner{border-left:4px solid var(--warning)}.rail-shell{background:var(--sidebar);height:100%;color:var(--sidebar-foreground);flex-direction:column;display:flex;overflow:hidden}@media (prefers-reduced-motion:reduce){.rail-shell,.rail-item,.rail-brand-copy{transition:none}}.rail-brand{border-bottom:1px solid var(--border);justify-content:center;align-items:center;gap:12px;min-height:72px;padding:0 14px;display:flex}.rail-brand-mark{background:var(--accent-blue);width:48px;height:48px;box-shadow:0 4px 12px color-mix(in oklch, var(--accent-blue) 30%, transparent);border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.rail-brand-mark:after{content:"eR";color:var(--foreground);font-family:var(--font-sans);letter-spacing:.02em;font-size:12px;font-weight:500}.rail-brand-copy{opacity:0;width:0;transition:opacity .2s,width .2s;overflow:hidden}.rail-shell--expanded .rail-brand{justify-content:flex-start}.rail-shell--expanded .rail-brand-mark{width:36px;height:36px}.rail-shell--expanded .rail-brand-copy{opacity:1;width:auto}.rail-brand-title{color:var(--accent-blue);white-space:nowrap;font-size:.95rem;font-weight:700}.rail-brand-subtitle{letter-spacing:.08em;text-transform:uppercase;color:var(--muted-foreground);white-space:nowrap;font-size:.66rem}.rail-list{flex-direction:column;flex:1;gap:1px;padding:6px 4px;display:flex}.rail-item{color:var(--sidebar-foreground);opacity:.78;border-left:4px solid #0000;border-radius:0;flex-direction:column;justify-content:center;align-items:center;gap:2px;width:100%;transition:background-color .2s,opacity .2s;display:flex}.rail-item:hover{opacity:1;background:color-mix(in oklch, var(--card) 6%, transparent)}.rail-item .MuiSvgIcon-root{flex-shrink:0;font-size:1.5rem}.rail-item-label{letter-spacing:.02em;text-align:center;white-space:nowrap;opacity:1;width:auto;font-size:10px;line-height:1.2;transition:opacity .2s}.rail-item.Mui-selected{color:var(--sidebar-primary);opacity:1}.rail-shell--expanded .rail-item{flex-direction:row;justify-content:flex-start;gap:12px;padding-inline:14px}.rail-shell--expanded .rail-item-label{text-align:left;font-size:.78rem}.rail-shell:not(.rail-shell--expanded) .rail-item{flex-direction:column;justify-content:center;gap:2px;padding-inline:0}.rail-footer{border-top:1px solid var(--border);justify-content:center;align-items:center;min-height:48px;padding:10px 14px;display:flex}.rail-footer-label{letter-spacing:.12em;color:var(--muted-foreground);white-space:nowrap;opacity:0;width:0;font-size:.62rem;font-weight:700;transition:opacity .2s,width .2s;overflow:hidden}.rail-shell--expanded .rail-footer{justify-content:flex-start}.rail-shell--expanded .rail-footer-label{opacity:1;width:auto}.availability-pill{background:color-mix(in oklch, var(--accent-blue) 15%, transparent);border:none;border-radius:999px;align-items:center;gap:8px;padding:4px 12px;display:inline-flex}.availability-pill__dot{background:var(--success);border-radius:999px;width:8px;height:8px;animation:2s cubic-bezier(.4,0,.6,1) infinite availability-pulse}@keyframes availability-pulse{0%,to{opacity:1}50%{opacity:.5}}.home-hero-card{color:var(--foreground);border-radius:18px;position:relative;overflow:hidden;background:var(--card)!important;border:none!important}.home-hero-glow{background:radial-gradient(circle at 80% 20%, color-mix(in oklch, var(--accent-blue) 15%, transparent) 0%, transparent 50%);pointer-events:none;border-radius:999px;width:460px;height:460px;position:absolute;top:-120px;right:-140px}.hero-priority-chip{text-transform:uppercase;color:var(--accent-blue)!important;border:1px solid color-mix(in oklch, var(--accent-blue) 30%, transparent)!important;background:color-mix(in oklch, var(--accent-blue) 20%, transparent)!important;letter-spacing:.08em!important;font-size:10px!important}.hero-elapsed-label{font-family:var(--font-sans);letter-spacing:.04em;color:color-mix(in oklch, var(--foreground) 40%, transparent);text-transform:uppercase;font-size:11px}.hero-greeting{color:color-mix(in oklch, var(--foreground) 60%, transparent);font-size:clamp(1.8rem,4vw,3rem);font-weight:300;line-height:1.1}.hero-title{letter-spacing:-.02em;color:var(--foreground);margin-top:2px;font-size:clamp(1.3rem,2.2vw,2rem);font-weight:600;line-height:1.2}.hero-description{max-width:680px;color:color-mix(in oklch, var(--foreground) 70%, transparent);margin-top:10px}.hero-open-case-button{height:52px;background:var(--accent-blue)!important;color:var(--foreground)!important;box-shadow:0 8px 24px color-mix(in oklch, var(--accent-blue) 35%, transparent)!important;border-radius:999px!important;padding-inline:32px!important;font-weight:600!important;transition:background-color .2s,transform .2s!important}.hero-open-case-button:hover{background:color-mix(in oklch, var(--accent-blue) 85%, black)!important;transform:scale(1.02)!important}.hero-open-case-button:disabled{background:color-mix(in oklch, var(--accent-blue) 40%, transparent)!important;box-shadow:none!important;transform:none!important}.live-chats-page{flex-direction:column;gap:16px;display:flex}.live-chat-list-heading{justify-content:space-between;align-items:flex-end;gap:24px;display:flex}.live-chat-stats{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;max-width:1120px;display:grid}.live-chat-stat{background:radial-gradient(circle at 100% 0%, color-mix(in oklch, var(--accent-blue) 12%, transparent), transparent 52%), var(--card);border:1px solid var(--border);border-radius:18px;flex-direction:column;justify-content:center;gap:6px;min-height:112px;padding:20px 22px;display:flex}.live-chat-stat-value.MuiTypography-root{letter-spacing:-.055em;font-size:clamp(38px,5vw,56px);font-weight:780;line-height:.95}.live-chat-stat-label.MuiTypography-root{color:var(--muted-foreground);letter-spacing:.03em;text-transform:uppercase;font-size:12px;font-weight:650}.live-chat-list-card{border:1px solid var(--border);overflow:hidden;background:color-mix(in oklch, var(--card) 94%, transparent)!important;border-radius:18px!important}.live-chat-list-card>.MuiCardContent-root{padding:0!important}.live-chat-list-heading{border-bottom:1px solid var(--border);align-items:center;padding:18px 20px}.live-chat-list{flex-direction:column;display:flex}.live-chat-column-headings{color:var(--muted-foreground);background:color-mix(in oklch, var(--muted) 45%, transparent);border-bottom:1px solid var(--border);text-transform:uppercase;letter-spacing:.04em;grid-template-columns:minmax(220px,1.2fr) 190px 170px 150px minmax(260px,auto);align-items:center;gap:16px;padding:9px 20px;display:grid}.live-chat-column-headings .MuiButton-root{min-width:0;color:inherit;letter-spacing:inherit;justify-content:flex-start;padding:2px 0;font-size:.75rem}.live-chat-row{border-bottom:1px solid var(--border);grid-template-columns:minmax(220px,1.2fr) 190px 170px 150px minmax(260px,auto);align-items:center;gap:16px;min-height:104px;padding:16px 20px;display:grid}.live-chat-row:last-child{border-bottom:0}.live-chat-row:hover{background:color-mix(in oklch, var(--accent-blue) 5%, transparent)}.live-chat-presence{background:var(--accent-green,#22c55e);width:10px;height:10px;box-shadow:0 0 0 4px color-mix(in oklch, var(--accent-green,#22c55e) 16%, transparent);border-radius:999px}.live-chat-copy{min-width:0}.live-chat-title-row,.live-chat-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.live-chat-title-row{margin-bottom:3px}.live-chat-owner{min-width:0}.live-chat-updated{flex-direction:column;min-width:0;display:flex}.live-chat-updated-label{display:none}.live-chat-actions{flex-wrap:nowrap;justify-content:flex-end}.live-chat-actions .MuiButton-root{min-width:116px}.live-chat-empty{text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:8px;min-height:260px;padding:32px;display:flex}.live-chat-empty>svg{width:40px;height:40px;color:var(--muted-foreground)}.tickets-page{flex-direction:column;gap:18px;display:flex}.tickets-page-header{justify-content:space-between;align-items:flex-end;gap:24px;display:flex}.tickets-metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.tickets-metric-card{min-height:118px;color:var(--foreground);background:radial-gradient(circle at 100% 0%, color-mix(in oklch, var(--accent-blue) 9%, transparent), transparent 48%), var(--card);border:1px solid var(--border);border-radius:18px;padding:16px 18px;box-shadow:0 4px 14px #0000000a}.tickets-metric-card--warning{background:radial-gradient(circle at 100% 0%, color-mix(in oklch, var(--destructive) 9%, transparent), transparent 48%), var(--card)}.tickets-metric-card .MuiTypography-caption{color:var(--muted-foreground);font-family:var(--font-sans);letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:600}.tickets-metric-card .MuiTypography-h4{margin-top:8px;font-size:28px;font-weight:750}.tickets-metric-card .MuiTypography-body2{color:var(--muted-foreground);margin-top:2px}.tickets-filter-panel,.tickets-list-panel,.ticket-preview-panel{background:color-mix(in oklch, var(--card) 90%, transparent);border:1px solid var(--border);box-shadow:0 6px 20px #0000000d}.tickets-filter-panel{border-radius:18px;padding:14px}.tickets-workspace-grid{grid-template-columns:minmax(0,1fr);align-items:start;gap:0;min-width:0;display:grid}.tickets-list-panel{border-radius:14px;min-width:0;overflow:hidden;container:ticket-list/inline-size}.tickets-panel-heading{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;display:flex}.tickets-panel-heading .MuiTypography-h6{font-size:1rem;font-weight:650;line-height:1.3}.tickets-panel-heading .MuiTypography-body2{margin-top:2px;font-size:.75rem;line-height:1.4}.tickets-visible-count{min-height:22px;color:var(--muted-foreground);background:var(--muted);border:1px solid color-mix(in oklch, var(--border) 75%, transparent);white-space:nowrap;border-radius:999px;flex:none;align-items:center;padding:2px 8px;font-size:.6875rem;font-weight:650;line-height:1;display:inline-flex}.tickets-table-wrap{width:100%;overflow-x:auto}.tickets-table-wrap .MuiTable-root{table-layout:fixed;width:100%;min-width:1120px}.tickets-table-wrap .MuiTableCell-root{vertical-align:top;padding:13px 14px}.tickets-table-wrap .MuiTableCell-head{color:var(--muted-foreground);background:color-mix(in oklch, var(--muted) 42%, var(--card));letter-spacing:.035em;text-transform:uppercase;white-space:nowrap;font-size:.6875rem;font-weight:700}.ticket-table-row{outline:none}.ticket-table-row.Mui-selected{background:color-mix(in oklch, var(--accent-blue) 12%, var(--card))}.ticket-table-cell--ticket{width:24%}.ticket-table-cell--status{width:11%}.ticket-table-cell--owner{width:10%}.ticket-table-cell--date{width:9%}.ticket-table-cell--action-state{width:19%}.ticket-table-cell--open{width:9%}.ticket-table-row .case-label{color:var(--foreground);font-size:.8125rem;font-weight:750;line-height:1.25}.ticket-table-summary{color:var(--foreground);-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden;margin-top:4px!important;font-size:.78rem!important;line-height:1.38!important}.ticket-table-value{color:var(--foreground);overflow-wrap:anywhere;font-size:.75rem!important;font-weight:600!important;line-height:1.4!important}.ticket-table-subtext{color:var(--muted-foreground);overflow-wrap:anywhere;display:block;margin-top:4px!important;font-size:.6875rem!important;line-height:1.35!important}.ticket-table-escalations{flex-wrap:wrap;gap:5px;margin-bottom:7px;display:flex}.ticket-table-tag{min-height:22px;color:var(--muted-foreground);background:var(--muted);white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;padding:3px 7px;font-size:.625rem;font-weight:700;line-height:1;display:inline-flex}.ticket-table-tag--outline{color:var(--foreground);border-color:var(--border);background:0 0}.ticket-table-tag--warning{color:color-mix(in oklch, var(--warning) 78%, var(--foreground));background:color-mix(in oklch, var(--warning) 14%, var(--card));border-color:color-mix(in oklch, var(--warning) 28%, transparent)}.ticket-table-tag--success{color:color-mix(in oklch, var(--success) 76%, var(--foreground));background:color-mix(in oklch, var(--success) 12%, var(--card));border-color:color-mix(in oklch, var(--success) 25%, transparent)}.ticket-open-button.MuiIconButton-root{width:36px;min-width:36px;height:36px;min-height:36px;color:var(--accent-blue);border:1px solid color-mix(in oklch, var(--accent-blue) 30%, transparent);background:var(--card)}.ticket-open-button.MuiIconButton-root:hover{color:var(--foreground);background:var(--accent-blue)}.ticket-preview-panel{border-radius:18px;padding:20px;position:sticky;top:0}.ticket-preview-header{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.ticket-preview-facts{background:var(--border);border:1px solid var(--border);border-radius:14px;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;margin:18px 0;display:grid;overflow:hidden}.ticket-preview-facts>div{background:var(--card);min-width:0;padding:11px 12px}.ticket-preview-facts .MuiTypography-caption{color:var(--muted-foreground);text-transform:uppercase;font-size:10px}.ticket-preview-facts .MuiTypography-body2{overflow-wrap:anywhere;margin-top:3px;font-weight:600}.ticket-preview-empty,.tickets-empty-state{color:var(--muted-foreground);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:10px;display:flex}.ticket-preview-empty{min-height:320px}.tickets-empty-state{min-height:340px;padding:32px}.ticket-preview-empty>.MuiSvgIcon-root,.tickets-empty-state>.MuiSvgIcon-root{color:var(--accent-blue);font-size:34px}.ticket-mobile-list{background:var(--card)}.ticket-mobile-card{background:var(--card);border-bottom:1px solid color-mix(in oklch, var(--border) 78%, transparent);cursor:pointer;outline:none;min-width:0;padding:12px 14px;transition:background .14s,box-shadow .14s}.ticket-mobile-card:last-child{border-bottom:0}.ticket-mobile-card:hover{background:color-mix(in oklch, var(--muted) 46%, var(--card))}.ticket-mobile-card:focus-visible{box-shadow:inset 3px 0 0 var(--accent-blue)}.ticket-mobile-card__top{align-items:flex-start;gap:10px;display:flex}.ticket-mobile-card__content{flex:auto;min-width:0}.ticket-mobile-card .case-label{color:var(--foreground);font-size:.8125rem;font-weight:700;line-height:1.25}.ticket-mobile-card__summary{color:var(--muted-foreground);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:2px;display:-webkit-box;overflow:hidden;font-size:.75rem!important;line-height:1.35!important}.ticket-mobile-open-button.MuiIconButton-root{width:32px;min-width:32px;height:32px;min-height:32px;color:var(--muted-foreground);border:1px solid var(--border);background:0 0;border-radius:8px;flex:0 0 32px;padding:0}.ticket-mobile-open-button.MuiIconButton-root .MuiSvgIcon-root{color:inherit;fill:currentColor;font-size:18px}.ticket-mobile-open-button.MuiIconButton-root:hover{color:var(--accent-blue-foreground);background:var(--accent-blue);border-color:var(--accent-blue)}.ticket-mobile-card__details{justify-content:space-between;align-items:center;gap:8px 12px;margin-top:8px;display:flex}.ticket-mobile-tags{flex-wrap:wrap;align-items:center;gap:5px;min-width:0;display:flex}.ticket-mobile-tag{min-height:24px;color:var(--muted-foreground);background:var(--muted);white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;padding:3px 9px;font-size:.6875rem;font-weight:650;line-height:1;display:inline-flex}.ticket-mobile-tag--outline{border-color:var(--border);background:0 0}.ticket-mobile-tag--priority{color:color-mix(in oklch, var(--warning) 72%, var(--foreground));background:color-mix(in oklch, var(--warning) 13%, var(--card));border-color:color-mix(in oklch, var(--warning) 24%, transparent)}.ticket-mobile-tag--warning{color:color-mix(in oklch, var(--warning) 75%, var(--foreground));background:color-mix(in oklch, var(--warning) 16%, var(--card));border-color:color-mix(in oklch, var(--warning) 30%, transparent)}.ticket-mobile-card__meta{min-width:0;color:var(--muted-foreground);white-space:nowrap;flex:0 auto;justify-content:flex-end;align-items:center;gap:5px;display:flex;font-size:.6875rem!important;line-height:1.25!important}.ticket-mobile-card__meta>span:first-child{text-overflow:ellipsis;max-width:150px;overflow:hidden}@media (width<=1199px){.tickets-workspace-grid{grid-template-columns:minmax(0,1fr)}.ticket-preview-panel{position:static}.tickets-table-wrap{overflow-x:visible}.tickets-table-wrap .MuiTable-root{min-width:0;display:block}.tickets-table-wrap .MuiTableHead-root{clip:rect(0, 0, 0, 0);clip-path:inset(50%);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.tickets-table-wrap .MuiTableBody-root{display:block}.ticket-table-row.MuiTableRow-root{border-bottom:1px solid color-mix(in oklch, var(--border) 78%, transparent);padding:12px 52px 12px 14px;display:block;position:relative}.ticket-table-row.MuiTableRow-root:last-child{border-bottom:0}.ticket-table-row .MuiTableCell-root{border-bottom:0;grid-template-columns:112px minmax(0,1fr);gap:10px;width:100%;padding:6px 0;display:grid}.ticket-table-row .MuiTableCell-root:before{content:attr(data-label);color:var(--muted-foreground);letter-spacing:.035em;text-transform:uppercase;font-size:.625rem;font-weight:700;line-height:1.4}.ticket-table-row .MuiTableCell-root:not(.ticket-table-cell--ticket):not(.ticket-table-cell--open)>*{grid-column:2;min-width:0}.ticket-table-row .ticket-table-cell--ticket{border-bottom:1px solid color-mix(in oklch, var(--border) 68%, transparent);padding-bottom:10px;display:block}.ticket-table-row .ticket-table-cell--ticket:before,.ticket-table-row .ticket-table-cell--open:before{display:none}.ticket-table-row .ticket-table-cell--open{width:auto;padding:0;display:block;position:absolute;top:12px;right:10px}.ticket-table-escalations{margin-bottom:5px}}@media (width<=899px){.live-chat-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.live-chat-row{grid-template-columns:minmax(0,1fr)}.live-chat-column-headings{display:none}.live-chat-row>*,.live-chat-updated,.live-chat-owner,.live-chat-actions{grid-column:1}.live-chat-updated-label{display:block}.live-chat-actions{justify-content:flex-start}.tickets-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=599px){.live-chat-stats{grid-template-columns:1fr}.live-chat-list-heading{flex-direction:column;align-items:flex-start}.live-chat-row{padding:16px}.live-chat-actions{flex-direction:column;align-items:stretch;width:100%}.tickets-panel-heading{align-items:flex-start;padding:12px 14px}.tickets-panel-heading .MuiTypography-body2{max-width:34ch}.ticket-mobile-card__details{flex-direction:column;align-items:flex-start}.ticket-mobile-card__meta{justify-content:flex-start}.tickets-page-header{flex-direction:column;align-items:flex-start}.tickets-metric-grid{grid-template-columns:1fr}}.ticket-filter-toolbar{grid-template-columns:minmax(280px,1fr) minmax(210px,280px) auto;align-items:start;gap:12px;display:grid}.ticket-filter-button.MuiButton-root{white-space:nowrap;min-height:40px;padding-inline:16px}.ticket-active-filters{border-top:1px solid color-mix(in oklch, var(--border) 75%, transparent);flex-wrap:wrap;align-items:center;gap:7px;margin-top:12px;padding-top:12px;display:flex}.ticket-active-filters>.MuiTypography-caption{color:var(--muted-foreground);margin-right:2px;font-weight:650}.ticket-active-filters>.MuiButton-root{margin-left:auto}.ticket-filter-disclosure{background:color-mix(in oklch, var(--muted) 38%, var(--card));border:1px solid color-mix(in oklch, var(--border) 82%, transparent);border-radius:14px;margin-top:14px;padding:16px}.ticket-filter-disclosure__heading{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:14px;display:flex}.ticket-filter-grid{grid-template-columns:repeat(6,minmax(150px,1fr));gap:14px;display:grid}.ticket-filter-contract-note{display:block;margin-top:12px!important;line-height:1.45!important}.ticket-list-alert{margin:12px}.ticket-list{flex-direction:column;display:flex}.ticket-list-row{appearance:none;box-sizing:border-box;width:100%;min-width:0;min-height:112px;color:var(--foreground);font:inherit;text-align:left;border:0;border-bottom:1px solid color-mix(in oklch, var(--border) 78%, transparent);cursor:pointer;background:0 0;grid-template-columns:minmax(0,1.3fr) minmax(112px,.42fr) minmax(132px,.58fr) minmax(138px,.62fr) 24px;align-items:center;gap:16px;padding:16px;transition:background .14s,box-shadow .14s;display:grid}.ticket-list-row:last-child{border-bottom:0}.ticket-list-row:hover{background:color-mix(in oklch, var(--muted) 42%, var(--card))}.ticket-list-row.is-selected{background:linear-gradient(90deg, color-mix(in oklch, var(--accent-blue) 13%, var(--card)), transparent 72%), var(--card);box-shadow:inset 3px 0 0 var(--accent-blue)}.ticket-list-row:focus-visible{outline:2px solid var(--ring);outline-offset:-3px}.ticket-list-row__main,.ticket-list-row__owner,.ticket-list-row__dates,.ticket-list-row__service{min-width:0}.ticket-list-row__title,.ticket-list-row__chips{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.ticket-list-row__title .MuiChip-root,.ticket-list-row__chips .MuiChip-root{height:24px}.ticket-list-row__summary{color:var(--foreground);-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden;margin-top:5px!important;font-size:.84rem!important;line-height:1.4!important}.ticket-list-row__customer{color:var(--muted-foreground);text-overflow:ellipsis;white-space:nowrap;overflow:hidden;margin-top:6px!important;font-size:.73rem!important;line-height:1.3!important}.ticket-list-row__owner,.ticket-list-row__dates,.ticket-list-row__service{flex-direction:column;gap:4px;display:flex}.ticket-list-row__owner .MuiTypography-caption,.ticket-list-row__dates .MuiTypography-caption,.ticket-list-row__service .MuiTypography-caption{color:var(--muted-foreground);line-height:1.3}.ticket-list-row__owner .MuiTypography-body2,.ticket-list-row__dates .MuiTypography-body2{color:var(--foreground);text-overflow:ellipsis;white-space:nowrap;font-size:.76rem;overflow:hidden}.ticket-list-row__owner .MuiTypography-body2{font-weight:650}.ticket-list-row__arrow{color:var(--muted-foreground);transition:color .14s,transform .14s}.ticket-list-row:hover .ticket-list-row__arrow,.ticket-list-row.is-selected .ticket-list-row__arrow{color:var(--accent-blue);transform:translate(2px)}.ticket-preview-summary{color:var(--foreground);margin-top:18px!important;font-size:.95rem!important;line-height:1.55!important}.ticket-preview-customer{color:var(--muted-foreground);overflow-wrap:anywhere;margin-top:6px!important;font-size:.78rem!important}.ticket-preview-attention{color:var(--foreground);background:color-mix(in oklch, var(--accent-blue) 8%, var(--card));border:1px solid color-mix(in oklch, var(--accent-blue) 24%, var(--border));border-radius:14px;flex-direction:column;gap:4px;padding:13px 14px;display:flex}.ticket-preview-attention.is-warning{background:color-mix(in oklch, var(--warning) 11%, var(--card));border-color:color-mix(in oklch, var(--warning) 28%, var(--border))}.ticket-preview-attention .MuiTypography-caption{color:var(--muted-foreground)}.ticket-preview-attention .MuiTypography-body2{font-weight:700}.ticket-preview-action.MuiButton-root{width:fit-content;min-width:190px;max-width:100%;min-height:42px;margin-top:18px}.ticket-preview-footnote{color:var(--muted-foreground);display:block;margin-top:9px!important;line-height:1.45!important}@media (width<=1099px){.ticket-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-list-row{grid-template-columns:minmax(0,1.25fr) minmax(118px,.48fr) minmax(128px,.55fr) 24px}}@media (width<=899px){.ticket-filter-toolbar{grid-template-columns:minmax(0,1fr) minmax(190px,.45fr) auto}.ticket-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-list-row{grid-template-columns:minmax(0,1fr) minmax(152px,.58fr) 24px}.ticket-list-row__owner{display:none}}@media (width<=679px){.ticket-filter-toolbar{grid-template-columns:minmax(0,1fr) auto}.ticket-filter-search{grid-column:1/-1}.ticket-saved-view{min-width:0}.ticket-active-filters>.MuiButton-root{margin-left:0}.ticket-filter-disclosure__heading{flex-direction:column}.ticket-filter-grid{grid-template-columns:1fr}.ticket-list-row{grid-template-columns:minmax(0,1fr);gap:12px;min-height:0;padding:15px 42px 15px 14px;position:relative}.ticket-list-row__owner{display:flex}.ticket-list-row__customer,.ticket-list-row__owner .MuiTypography-body2,.ticket-list-row__dates .MuiTypography-body2{text-overflow:clip;white-space:normal;overflow-wrap:anywhere;overflow:visible}.ticket-list-row__service{border-top:1px solid color-mix(in oklch, var(--border) 72%, transparent);padding-top:10px}.ticket-list-row__arrow{position:absolute;top:18px;right:12px}.ticket-preview-facts{grid-template-columns:1fr}}@container ticket-list (width<=720px){.ticket-list-row{grid-template-columns:minmax(0,1fr) minmax(145px,.55fr);padding-right:44px;position:relative}.ticket-list-row__owner{display:none}.ticket-list-row__arrow{position:absolute;top:18px;right:12px}}@container ticket-list (width<=520px){.ticket-list-row{grid-template-columns:minmax(0,1fr);gap:12px;min-height:0;padding:15px 42px 15px 14px}.ticket-list-row__owner{display:flex}.ticket-list-row__customer,.ticket-list-row__owner .MuiTypography-body2,.ticket-list-row__dates .MuiTypography-body2{text-overflow:clip;white-space:normal;overflow-wrap:anywhere;overflow:visible}.ticket-list-row__service{border-top:1px solid color-mix(in oklch, var(--border) 72%, transparent);padding-top:10px}}.ticket-workspace-shell{flex-direction:column;gap:12px;display:flex}.ticket-workspace-hero{color:var(--foreground);background:radial-gradient(circle at 92% 8%, color-mix(in oklch, var(--accent-blue) 28%, transparent), transparent 38%), var(--secondary);border:1px solid color-mix(in oklch, var(--border) 76%, transparent);border-radius:14px;justify-content:space-between;align-items:center;gap:18px;padding:16px 18px;display:flex;overflow:hidden;box-shadow:0 8px 22px #00000017}.ticket-workspace-hero-copy{flex:auto;min-width:0}.ticket-workspace-back.MuiButton-root{width:max-content;min-height:28px;color:var(--muted-foreground);margin:-2px 0 7px;padding:0;font-size:.75rem;font-weight:650;line-height:1;display:flex}.ticket-workspace-back.MuiButton-root:hover{color:var(--foreground);background:0 0}.ticket-workspace-kicker{color:var(--muted-foreground);text-transform:uppercase;display:block;letter-spacing:.08em!important;font-size:.625rem!important;font-weight:700!important;line-height:1.2!important}.ticket-workspace-title{color:var(--foreground);margin-top:3px!important;font-size:clamp(1.35rem,2.4vw,1.75rem)!important;font-weight:750!important;line-height:1.15!important}.ticket-workspace-summary{max-width:70ch;color:color-mix(in oklch, var(--foreground) 72%, transparent);margin-top:4px!important;font-size:.8125rem!important;line-height:1.45!important}.ticket-workspace-tags{flex-wrap:wrap;align-items:center;gap:5px;margin-top:9px;display:flex}.ticket-sync-status{background:color-mix(in oklch, var(--card) 64%, transparent);border:1px solid var(--border);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-radius:11px;justify-content:space-between;align-items:center;gap:10px;min-width:205px;padding:9px 10px 9px 12px;display:flex}.ticket-sync-status .MuiTypography-caption{color:var(--muted-foreground);letter-spacing:.06em;font-size:.625rem;font-weight:700;line-height:1.2;font-family:var(--font-sans);text-transform:uppercase}.ticket-sync-status .MuiTypography-body2{color:var(--foreground);margin-top:2px;font-size:.75rem;line-height:1.3}.ticket-sync-status .MuiIconButton-root{width:32px;height:32px;color:var(--foreground);background:0 0;flex:0 0 32px;padding:0}.ticket-sync-status .MuiIconButton-root .MuiSvgIcon-root{font-size:18px}.ticket-workspace-body{grid-template-columns:minmax(0,2fr) minmax(340px,1fr);align-items:start;gap:16px;min-width:0;display:grid}.ticket-history-panel,.ticket-details-panel,.ticket-actions-panel,.ticket-live-context-panel{background:color-mix(in oklch, var(--card) 92%, transparent);border:1px solid var(--border);border-radius:14px;box-shadow:0 6px 20px #0000000d}.ticket-history-panel{min-width:0;overflow:hidden}.ticket-section-heading{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:14px 16px;display:flex}.ticket-section-heading .MuiTypography-h6,.ticket-details-panel>.MuiTypography-h6{font-size:1rem;font-weight:650;line-height:1.3}.ticket-section-heading .MuiTypography-body2{margin-top:2px;font-size:.75rem;line-height:1.4}.ticket-autosync-pill{min-height:24px;color:var(--muted-foreground);font-family:var(--font-sans);background:color-mix(in oklch, var(--accent-blue) 12%, transparent);white-space:nowrap;border-radius:999px;align-items:center;gap:7px;padding:3px 9px;font-size:.6875rem;line-height:1.25;display:inline-flex}.ticket-autosync-pill>span{background:var(--success);width:6px;height:6px;box-shadow:0 0 0 4px color-mix(in oklch, var(--success) 12%, transparent);border-radius:50%}.ticket-history-timeline{min-height:360px;max-height:620px;padding:18px 16px 22px;position:relative;overflow-y:auto}.ticket-history-timeline:before{content:"";background:var(--border);width:2px;position:absolute;top:22px;bottom:22px;left:31px}.ticket-history-entry{z-index:1;grid-template-columns:32px minmax(0,1fr);gap:10px;margin-bottom:14px;display:grid;position:relative}.ticket-history-marker{width:32px;height:32px;color:var(--accent-blue);background:color-mix(in oklch, var(--accent-blue) 10%, transparent);border:3px solid var(--border);border-radius:50%;place-items:center;font-size:12px;font-weight:750;display:grid}.ticket-history-marker .MuiSvgIcon-root{font-size:15px}.ticket-history-entry--system .ticket-history-marker{color:var(--foreground);background:var(--accent-blue)}.ticket-history-content{background:var(--card);border:1px solid var(--border);border-radius:11px;min-width:0;padding:11px 13px;box-shadow:0 3px 12px #00000009}.ticket-history-empty{text-align:center;background:var(--background);border:1px dashed color-mix(in oklch, var(--muted-foreground) 45%, transparent);border-radius:15px;margin-left:54px;padding:24px}.ticket-reply-composer{background:var(--background);border-top:1px solid var(--border);padding:16px 20px 20px}.ticket-reply-composer .MuiOutlinedInput-root{background:var(--card);border-radius:14px}.ticket-workspace-sidebar{min-width:0}.ticket-details-panel,.ticket-actions-panel,.ticket-live-context-panel{padding:16px}.ticket-details-panel--overview{padding:14px 16px 16px}.ticket-details-grid{background:var(--border);border:1px solid var(--border);border-radius:10px;grid-template-columns:repeat(6,minmax(0,1fr));gap:1px;margin-top:10px;display:grid;overflow:hidden}.ticket-details-grid>div{background:var(--card);min-width:0;padding:9px 10px}.ticket-details-grid .MuiTypography-caption,.ticket-context-list .MuiTypography-caption{color:var(--muted-foreground);text-transform:uppercase;font-size:10px}.ticket-details-grid .MuiTypography-body2,.ticket-context-list .MuiTypography-body2{overflow-wrap:anywhere;margin-top:2px;font-size:.75rem;font-weight:600;line-height:1.3}.ticket-details-grid .MuiButton-root{min-width:0;min-height:24px;padding:0 3px;font-size:.6875rem}.ticket-action-grid{flex-wrap:wrap;gap:8px;margin-top:14px;display:flex}.ticket-action-grid .MuiButton-root{min-height:44px;padding-inline:16px}.ticket-action-form{border-top:1px solid var(--border);margin-top:14px;padding-top:14px}.ticket-context-list{gap:0;margin-top:14px;display:grid}.ticket-context-list>div{border-top:1px solid var(--border);padding:11px 0}.ticket-context-list>div:first-child{border-top:0}@media (width<=1199px){.ticket-workspace-body{grid-template-columns:minmax(0,1fr)}}@media (width<=1399px){.ticket-details-grid{grid-template-columns:repeat(4,minmax(0,1fr))}}@media (width<=999px){.ticket-details-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (width<=699px){.ticket-workspace-hero,.ticket-section-heading{flex-direction:column;align-items:flex-start}.ticket-workspace-hero{gap:12px;padding:14px}.ticket-sync-status{width:100%;min-width:0}.ticket-details-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.ticket-section-heading{gap:8px}.ticket-autosync-pill{width:max-content}}@media (width<=519px){.ticket-details-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=359px){.ticket-details-grid{grid-template-columns:1fr}}.hero-stat{border:1px solid var(--border);background:color-mix(in oklch, var(--card) 3%, transparent);border-radius:12px;padding:10px 12px}.hero-stat__label{font-family:var(--font-sans);letter-spacing:.08em;text-transform:uppercase;color:color-mix(in oklch, var(--foreground) 60%, transparent);font-size:10px}.hero-stat__value{color:var(--foreground);margin-top:2px;font-size:1.42rem;font-weight:600;line-height:1.15}.insights-overview-card{margin-bottom:8px;border-radius:14px!important;overflow:visible!important}.escalation-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.escalation-summary-grid .MuiCardContent-root{padding:14px}.escalation-directory-heading,.escalation-filter-row{justify-content:space-between;align-items:center;gap:12px;display:flex}.escalation-filter-row{flex-wrap:wrap;justify-content:flex-start}.escalation-search-field{flex:320px}.escalation-status-field{width:min(240px,100%)}.escalation-reason{max-width:320px}.case-escalation-entry{background:var(--background);border:1px solid var(--border);background:color-mix(in oklch, var(--warning) 7%, var(--card));border-color:color-mix(in oklch, var(--warning) 22%, var(--border));border-radius:10px;gap:6px;padding:12px;display:grid}.chat-history-metadata-grid .MuiTypography-caption{display:block}.history-conversation-thread{border:1px solid var(--border);background:var(--background);border-radius:12px;flex-direction:column;gap:10px;max-height:min(540px,58dvh);padding:14px;display:flex;overflow-y:auto}.case-journey{gap:0;display:grid}.case-journey__entry{grid-template-columns:34px minmax(0,1fr);gap:10px;padding:0 0 16px;display:grid;position:relative}.case-journey__entry:not(:last-child):before{background:color-mix(in oklch, var(--accent-blue) 24%, var(--border));content:"";width:2px;position:absolute;top:30px;bottom:0;left:16px}.case-journey__icon{z-index:1;width:32px;height:32px;color:var(--accent-blue-foreground);background:var(--accent-blue);border:2px solid var(--card);box-shadow:0 0 0 1px color-mix(in oklch, var(--accent-blue) 42%, var(--border));border-radius:50%;place-items:center;display:grid;position:relative}.case-journey__entry--resolved .case-journey__icon,.case-journey__entry--closed .case-journey__icon{background:var(--success)}.case-journey__entry--transfer .case-journey__icon,.case-journey__entry--handoff .case-journey__icon{background:var(--warning)}.case-journey__entry--jira .case-journey__icon{background:var(--primary)}.case-journey__content{min-width:0}.case-journey__meta{color:var(--muted-foreground);margin-top:2px}.case-journey__content>.MuiTypography-body2-root{overflow-wrap:anywhere;margin-top:5px}@media (width<=899px){.escalation-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=599px){.escalation-directory-heading,.escalation-filter-row{flex-direction:column;align-items:stretch}.escalation-summary-grid{grid-template-columns:minmax(0,1fr)}.escalation-search-field,.escalation-status-field{width:100%}}.insights-overview-card>.MuiCardContent-root{padding:16px}.insights-overview-card>.MuiCardContent-root:last-child{padding-bottom:16px}.insights-overview-heading{justify-content:space-between;align-items:center;gap:12px;display:flex}.insights-overview-heading .MuiTypography-h6{font-size:1rem;font-weight:650;line-height:1.3}.insights-overview-heading .MuiTypography-body2{margin-top:3px;font-size:.75rem}.insights-live-state{color:#166534;align-items:center;gap:6px;display:inline-flex;font-weight:700!important}.insights-live-state:before{content:"";background:#16a34a;border-radius:50%;width:8px;height:8px}.insights-secondary-button.MuiButton-root{min-height:36px;color:var(--accent-blue);border-color:color-mix(in oklch, var(--accent-blue) 42%, var(--border));white-space:nowrap;border-radius:9px;padding:6px 12px;font-size:.75rem;font-weight:650}.operations-status-group{flex-wrap:wrap;align-items:center;gap:7px;margin-top:12px;display:flex}.operations-status-tag{min-height:26px;color:var(--muted-foreground);background:var(--muted);white-space:nowrap;border:1px solid #0000;border-radius:999px;align-items:center;gap:4px;padding:3px 10px;font-size:.75rem;font-weight:600;line-height:1;display:inline-flex}.operations-status-count{color:currentColor;font-variant-numeric:tabular-nums;font-weight:750}.operations-status-tag--warning{color:color-mix(in oklch, var(--warning) 76%, var(--foreground));background:color-mix(in oklch, var(--warning) 14%, var(--card));border-color:color-mix(in oklch, var(--warning) 26%, transparent)}.operations-status-tag--primary{color:var(--accent-blue);background:color-mix(in oklch, var(--accent-blue) 12%, var(--card));border-color:color-mix(in oklch, var(--accent-blue) 24%, transparent)}.operations-status-tag--success{color:color-mix(in oklch, var(--success) 78%, var(--foreground));background:color-mix(in oklch, var(--success) 13%, var(--card));border-color:color-mix(in oklch, var(--success) 24%, transparent)}.insights-filter-row{flex-wrap:wrap;align-items:center;gap:10px;margin-top:10px;display:flex}.insights-timeline{border:1px solid var(--border);background:var(--card);border-radius:12px;margin-top:14px;padding:12px}.insights-range-options{flex-wrap:wrap;gap:8px;display:flex}.insights-range-options .MuiButton-root{text-transform:none;border-radius:9px;min-width:92px;min-height:36px;font-size:.75rem;font-weight:650}.insights-date-field{width:min(240px,100%)}.insights-year-field{width:112px}.insights-date-field .MuiInputBase-root,.insights-year-field .MuiInputBase-root,.insights-load-button.MuiButton-root{min-height:42px}.insights-date-field .MuiInputBase-root,.insights-year-field .MuiInputBase-root{border-radius:10px}.insights-load-button.MuiButton-root{white-space:nowrap;border-radius:10px;padding:8px 16px;font-size:.8125rem;font-weight:650}.insights-filter-hint{color:var(--muted-foreground);display:block;margin-top:6px!important;font-size:.6875rem!important;line-height:1.35!important}.insights-empty-state{background:var(--card);border:1px solid var(--border);border-radius:10px;gap:3px;margin-top:12px;padding:12px 14px;display:grid}.insights-empty-state .MuiTypography-subtitle2{font-size:.8125rem}.insights-empty-state .MuiTypography-body2{font-size:.75rem;line-height:1.4}.insights-semantic-section{gap:12px;margin-top:16px;display:grid}.insights-section-heading{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.insights-section-heading .MuiTypography-h6,.insights-operational-heading.MuiTypography-root{font-size:1rem;font-weight:700}.insights-section-heading .MuiTypography-body2{margin-top:3px;font-size:.75rem}.insights-semantic-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;display:grid}.insights-kpi-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;display:grid}.insights-kpi-grid--six{grid-template-columns:repeat(3,minmax(0,1fr))}.insights-kpi-card{border:1px solid var(--border);background:radial-gradient(circle at 100% 0%, color-mix(in oklch, var(--accent-blue) 8%, transparent), transparent 46%), var(--card);border-radius:12px;min-width:0;padding:14px}.insights-kpi-card.is-success{background:radial-gradient(circle at 100% 0%, color-mix(in oklch, var(--success) 11%, transparent), transparent 46%), var(--card)}.insights-kpi-card.is-warning{background:radial-gradient(circle at 100% 0%, color-mix(in oklch, var(--warning) 12%, transparent), transparent 46%), var(--card)}.insights-kpi-card.is-unavailable{background:color-mix(in oklch, var(--muted) 72%, var(--card));border-style:dashed}.insights-kpi-card.is-unavailable .insights-kpi-value{font-size:1rem}.insights-kpi-card .MuiTypography-overline{color:var(--muted-foreground);font-size:.67rem;font-weight:750}.insights-kpi-card .MuiTypography-caption{color:var(--muted-foreground);margin-top:4px;line-height:1.35;display:block}.insights-kpi-value.MuiTypography-root{color:var(--foreground);font-variant-numeric:tabular-nums;margin-top:5px;font-size:clamp(1.25rem,2vw,1.75rem);font-weight:800;line-height:1.1}.insights-concern-grid,.insights-trend-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.insights-table-shell{border:1px solid var(--border);background:var(--card);border-radius:12px;overflow-x:auto}.insights-table-shell .MuiTableCell-root{white-space:nowrap}.insights-analysis-card{border:1px solid var(--border);background:var(--card);border-radius:12px;min-width:0;padding:14px}.insights-analysis-card--wide{grid-column:span 2}.insights-analysis-card>.MuiTypography-overline{color:var(--foreground);font-size:.7rem;font-weight:750;display:block}.insights-analysis-card>.MuiTypography-caption{margin-top:2px;display:block}.insights-attention-list{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;display:grid}.insights-attention-item{border:1px solid var(--border);background:var(--card);border-left-width:4px;border-radius:10px;flex-direction:column;justify-content:space-between;align-items:flex-start;gap:14px;min-width:0;min-height:100%;padding:12px 14px;display:flex}.insights-attention-item.is-critical{border-left-color:var(--destructive)}.insights-attention-item.is-warning{border-left-color:var(--warning)}.insights-attention-item.is-info{border-left-color:var(--accent-blue)}.insights-attention-item .MuiTypography-subtitle2{font-size:.8rem}.insights-attention-item .MuiTypography-body2{margin-top:2px;font-size:.72rem}.insights-demand-card{--support-demand-created:#007fa6;--support-demand-resolved:#4f7600;--support-demand-messages:#7c3aed;--support-demand-ai-resolved:#006f91;--support-demand-transferred:#bd423b;background:radial-gradient(circle at 92% 0%, color-mix(in oklab, var(--support-demand-created) 9%, transparent), transparent 42%), var(--card);padding:clamp(14px,2vw,20px);overflow:hidden}.insights-demand-toolbar{justify-content:flex-end;margin-bottom:10px;display:flex}.insights-demand-interval{gap:6px;display:inline-flex}.insights-demand-interval .MuiButton-root{text-transform:none;border-radius:9px;min-width:72px;min-height:32px;font-size:.72rem}.dark .insights-demand-card{--support-demand-created:#27c2ec;--support-demand-resolved:#e2ff65;--support-demand-messages:#c4b5fd;--support-demand-ai-resolved:#8accea;--support-demand-transferred:#f37b71}.support-demand-chart{min-width:0}.support-demand-chart--empty{color:var(--muted-foreground);text-align:center;padding:28px 18px}.support-demand-chart__series{grid-template-columns:repeat(auto-fit,minmax(124px,1fr));gap:8px;display:grid}.support-demand-series-control{--support-demand-series-color:var(--support-demand-created);border:1px solid var(--border);min-height:48px;color:var(--muted-foreground);font:inherit;text-align:left;background:color-mix(in oklab, var(--secondary) 66%, transparent);cursor:pointer;border-radius:12px;grid-template-columns:auto minmax(0,1fr);align-items:center;padding:8px 10px;transition:border-color .16s,box-shadow .16s,color .16s,background-color .16s,transform .16s;display:grid}.support-demand-series-control:hover{border-color:color-mix(in oklab, var(--support-demand-series-color) 52%, var(--border));transform:translateY(-1px)}.support-demand-series-control:focus-visible{outline:3px solid color-mix(in oklab, var(--support-demand-series-color) 34%, transparent);outline-offset:2px}.support-demand-series-control.is-active{border-color:color-mix(in oklab, var(--support-demand-series-color) 56%, var(--border));color:var(--foreground);background:color-mix(in oklab, var(--support-demand-series-color) 10%, var(--card));box-shadow:inset 0 0 0 1px color-mix(in oklab, var(--support-demand-series-color) 12%, transparent)}.support-demand-series-control__marker{border:2px solid var(--support-demand-series-color);width:10px;height:10px;box-shadow:0 0 0 3px color-mix(in oklab, var(--support-demand-series-color) 10%, transparent);background:0 0;border-radius:50%;grid-row:1/span 2;margin-right:8px}.support-demand-series-control.is-active .support-demand-series-control__marker{background:var(--support-demand-series-color)}.support-demand-series-control__label{text-overflow:ellipsis;white-space:nowrap;font-size:.72rem;font-weight:800;line-height:1.2;overflow:hidden}.support-demand-series-control__total{color:var(--muted-foreground);font-variant-numeric:tabular-nums;margin-top:2px;font-size:.62rem;line-height:1.2}.support-demand-series-control--created,.support-demand-chart__series-plot--created,.support-demand-chart__tooltip-row--created{--support-demand-series-color:var(--support-demand-created)}.support-demand-series-control--resolved,.support-demand-chart__series-plot--resolved,.support-demand-chart__tooltip-row--resolved{--support-demand-series-color:var(--support-demand-resolved)}.support-demand-series-control--customerMessages,.support-demand-chart__series-plot--customerMessages,.support-demand-chart__tooltip-row--customerMessages{--support-demand-series-color:var(--support-demand-messages)}.support-demand-series-control--aiResolved,.support-demand-chart__series-plot--aiResolved,.support-demand-chart__tooltip-row--aiResolved{--support-demand-series-color:var(--support-demand-ai-resolved)}.support-demand-series-control--transferred,.support-demand-chart__series-plot--transferred,.support-demand-chart__tooltip-row--transferred{--support-demand-series-color:var(--support-demand-transferred)}.support-demand-chart__viewport{border:1px solid var(--border);background:linear-gradient(180deg, color-mix(in oklab, var(--secondary) 40%, transparent), transparent 38%), color-mix(in oklab, var(--background) 76%, var(--card));scrollbar-color:color-mix(in oklab, var(--muted-foreground) 38%, transparent) transparent;scrollbar-width:thin;overscroll-behavior-inline:contain;border-radius:16px;margin-top:16px;overflow-x:auto}.support-demand-chart__viewport:focus-visible{outline:3px solid color-mix(in oklab, var(--ring) 34%, transparent);outline-offset:2px}.support-demand-chart__canvas{width:100%;max-width:1200px;margin-inline:auto;position:relative}.support-demand-chart__svg{width:100%;height:auto;display:block}.support-demand-chart__grid-line{stroke:color-mix(in oklab, var(--border) 74%, transparent);stroke-width:1px;vector-effect:non-scaling-stroke}.support-demand-chart__tick,.support-demand-chart__date-label,.support-demand-chart__timezone,.support-demand-chart__axis-title{fill:var(--muted-foreground);font-family:var(--font-sans);font-variant-numeric:tabular-nums;font-size:10px}.support-demand-chart__axis-title{letter-spacing:.04em;text-transform:uppercase;font-size:9px;font-weight:750}.support-demand-chart__timezone{letter-spacing:.08em;font-size:9px;font-weight:750}.support-demand-area-stop--start{stop-color:var(--support-demand-created);stop-opacity:.22}.support-demand-area-stop--end{stop-color:var(--support-demand-created);stop-opacity:0}.support-demand-chart__area{pointer-events:none}.support-demand-chart__series-plot{opacity:1;transition:opacity .16s}.support-demand-chart__series-plot[data-emphasis=muted]{opacity:.18}.support-demand-chart__line{fill:none;stroke:var(--support-demand-series-color);stroke-width:2.5px;stroke-linecap:round;stroke-linejoin:round;transition:stroke-width .16s}.support-demand-chart__series-plot--customerMessages .support-demand-chart__line{stroke-dasharray:2 7}.support-demand-chart__series-plot--aiResolved .support-demand-chart__line{stroke-dasharray:11 6}.support-demand-chart__series-plot--transferred .support-demand-chart__line{stroke-dasharray:5 5}.support-demand-chart__series-plot[data-emphasis=focused] .support-demand-chart__line{stroke-width:4px}.support-demand-chart__point{fill:var(--support-demand-series-color);stroke:var(--card);stroke-width:1.5px;opacity:.72;transition:r .14s,opacity .14s,stroke-width .14s}.support-demand-chart__point.is-active{stroke-width:2.5px;opacity:1}.support-demand-chart__crosshair{stroke:color-mix(in oklab, var(--foreground) 34%, transparent);stroke-width:1px;stroke-dasharray:3 4;vector-effect:non-scaling-stroke}.support-demand-chart__tooltip{pointer-events:none;filter:drop-shadow(0 12px 20px #0000002e)}.support-demand-chart__tooltip>rect{fill:color-mix(in oklab, var(--popover) 97%, transparent);stroke:color-mix(in oklab, var(--border) 88%, transparent);stroke-width:1px;vector-effect:non-scaling-stroke}.support-demand-chart__tooltip text{fill:var(--popover-foreground);font-family:var(--font-sans);font-size:10px}.support-demand-chart__tooltip-date{font-weight:800}.support-demand-chart__tooltip-label{fill:var(--muted-foreground)!important}.support-demand-chart__tooltip-value{font-variant-numeric:tabular-nums;font-weight:800}.support-demand-chart__tooltip-marker{fill:var(--support-demand-series-color)}.support-demand-chart__hit-areas{pointer-events:none;position:absolute;inset:0}.support-demand-chart__hit-area{z-index:1;cursor:crosshair;pointer-events:auto;background:0 0;border:0;border-radius:10px;padding:0;position:absolute;transform:translate(-50%)}.support-demand-chart__hit-area:focus-visible{background:linear-gradient(90deg, color-mix(in oklab, var(--ring) 7%, transparent), color-mix(in oklab, var(--ring) 3%, transparent));box-shadow:inset 0 0 0 2px color-mix(in oklab, var(--ring) 58%, transparent);outline:none}.support-demand-chart__guidance{color:var(--muted-foreground);justify-content:space-between;gap:12px;margin-top:10px;font-size:.62rem;display:flex}.support-demand-visually-hidden{clip:rect(0 0 0 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@media (width<=599px){.insights-demand-card{padding:12px}.support-demand-chart__series{grid-template-columns:repeat(2,minmax(0,1fr))}.support-demand-series-control{min-height:46px}.support-demand-chart__guidance{flex-direction:column;align-items:flex-start;gap:3px}}@media (prefers-reduced-motion:reduce){.support-demand-series-control,.support-demand-chart__series-plot,.support-demand-chart__line,.support-demand-chart__point{transition:none}.support-demand-series-control:hover{transform:none}}.insights-distribution-list,.insights-topic-list,.insights-queue-breakdown{gap:10px;margin-top:14px;display:grid}.insights-distribution-row{grid-template-columns:minmax(74px,.7fr) minmax(80px,1.4fr) auto;align-items:center;gap:8px;display:grid}.insights-distribution-row .MuiTypography-body2,.insights-topic-row .MuiTypography-body2,.insights-queue-row .MuiTypography-body2{font-size:.75rem;font-weight:650}.insights-distribution-row>.MuiTypography-caption{color:var(--muted-foreground);font-variant-numeric:tabular-nums;white-space:nowrap}.insights-distribution-track{background:var(--secondary);border-radius:999px;height:8px;display:block;position:relative;overflow:hidden}.insights-distribution-fill{border-radius:inherit;background:var(--accent-blue);height:100%;display:block}.insights-distribution-fill--urgent{background:var(--warning)}.insights-distribution-fill--frustrated{background:#d97706}.insights-distribution-fill--positive{background:#16a34a}.insights-distribution-fill--neutral{background:var(--muted-foreground)}.insights-term-cloud{flex-wrap:wrap;gap:7px;margin-top:14px;display:flex}.insights-topic-row,.insights-queue-row{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding-bottom:9px;display:flex}.insights-topic-row:last-child,.insights-queue-row:last-child{border-bottom:0;padding-bottom:0}.insights-topic-row>div,.insights-queue-row>.MuiTypography-body2{min-width:0}.insights-topic-row>strong{color:var(--accent-blue);font-variant-numeric:tabular-nums;font-size:.8rem}.insights-ranked-bars{gap:10px;margin-top:14px;display:grid}.insights-ranked-bar-row{grid-template-columns:minmax(110px,.85fr) minmax(90px,1.25fr) auto;align-items:center;gap:9px;display:grid}.insights-ranked-bar-row .MuiTypography-body2{text-overflow:ellipsis;white-space:nowrap;min-width:0;font-size:.73rem;font-weight:650;overflow:hidden}.insights-ranked-bar-row>div .MuiTypography-caption{color:var(--muted-foreground);display:block}.insights-ranked-bar-track{background:var(--secondary);border-radius:999px;height:8px;display:block;overflow:hidden}.insights-ranked-bar-track>span{border-radius:inherit;background:var(--accent-blue);height:100%;display:block}.insights-ranked-bar-row>strong{color:var(--accent-blue);font-variant-numeric:tabular-nums;font-size:.76rem}.insights-stacked-outcome{background:var(--secondary);border-radius:999px;height:12px;margin-top:18px;display:flex;overflow:hidden}.insights-stacked-outcome .is-ai{background:var(--success)}.insights-stacked-outcome .is-transfer{background:var(--warning)}.insights-availability-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.insights-availability-card{border:1px dashed var(--border);background:color-mix(in oklch, var(--muted) 72%, var(--card));border-radius:10px;min-width:0;padding:12px}.insights-availability-card.is-available{border-style:solid;border-color:color-mix(in oklch, var(--success) 46%, var(--border));background:color-mix(in oklch, var(--success) 8%, var(--card))}.insights-availability-card.is-partial{border-style:solid;border-color:color-mix(in oklch, var(--warning) 48%, var(--border));background:color-mix(in oklch, var(--warning) 8%, var(--card))}.insights-availability-card .MuiTypography-overline{color:var(--foreground);font-size:.65rem;font-weight:750;line-height:1.3}.insights-availability-card .MuiTypography-body2{margin-top:8px;font-size:.7rem;line-height:1.4}.insights-availability-disclosure{border:1px solid var(--border);background:color-mix(in oklch, var(--muted) 45%, var(--card));border-radius:10px;padding:12px}.insights-availability-summary{cursor:pointer;justify-content:space-between;align-items:center;gap:12px;display:flex}.insights-availability-disclosure[open] .insights-availability-summary{margin-bottom:12px}.insights-delivery-funnel{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;display:grid}.insights-delivery-step{border:1px solid var(--border);border-top:4px solid var(--muted-foreground);background:var(--card);border-radius:10px;padding:12px}.insights-delivery-step.is-retry{border-top-color:var(--warning)}.insights-delivery-step.is-dead{border-top-color:var(--destructive)}.insights-delivery-step.is-sent{border-top-color:var(--success)}.insights-delivery-step .insights-kpi-value{font-size:1.35rem}.insights-queue-row{flex-direction:column;align-items:flex-start;gap:2px}.insights-volume-scroll{margin-top:12px;padding-bottom:4px;overflow-x:auto}.insights-volume-chart{align-items:stretch;gap:7px;height:170px;display:flex}.insights-volume-column{flex:1 1 0;grid-template-rows:18px minmax(0,1fr) 20px;justify-items:center;gap:4px;min-width:27px;display:grid}.insights-volume-column>.MuiTypography-caption{color:var(--muted-foreground);font-variant-numeric:tabular-nums;white-space:nowrap;font-size:.62rem}.insights-volume-bar-track{background:var(--secondary);border-radius:6px 6px 2px 2px;align-items:flex-end;width:100%;min-height:0;display:flex;overflow:hidden}.insights-volume-bar{border-radius:inherit;background:var(--accent-blue);width:100%;display:block}.insights-hourly-column{grid-template-rows:18px minmax(0,1fr) 18px;justify-items:center;gap:4px;min-width:0;display:grid}.insights-hourly-column>.MuiTypography-caption{color:var(--muted-foreground);font-variant-numeric:tabular-nums;white-space:nowrap;font-size:.62rem}.insights-hourly-chart{grid-template-columns:repeat(24,minmax(18px,1fr));align-items:stretch;gap:5px;min-width:680px;height:158px;margin-top:14px;display:grid;overflow-x:auto}.insights-hourly-column{grid-template-rows:minmax(0,1fr) 18px}.insights-forecast-list{gap:8px;margin-top:14px;display:grid}.insights-forecast-row{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding-bottom:8px;display:flex}.insights-forecast-row:last-child{border-bottom:0;padding-bottom:0}.insights-forecast-row .MuiTypography-body2{font-size:.75rem;font-weight:650}.insights-operational-heading.MuiTypography-root{margin:18px 0 10px}@media (width<=1099px){.insights-semantic-grid,.insights-kpi-grid,.insights-availability-grid,.insights-attention-list{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=799px){.insights-section-heading{flex-direction:column}.insights-semantic-grid,.insights-concern-grid,.insights-trend-grid,.insights-availability-grid,.insights-attention-list{grid-template-columns:minmax(0,1fr)}.insights-analysis-card--wide,.insights-trend-grid .insights-analysis-card--wide{grid-column:auto}}@media (width<=599px){.insights-overview-heading{flex-direction:column;align-items:flex-start}.insights-date-field,.insights-year-field,.insights-load-button.MuiButton-root{width:auto;max-width:100%}.insights-date-field,.insights-year-field{width:100%}.insights-kpi-grid{grid-template-columns:minmax(0,1fr)}.insights-attention-item{flex-direction:column;align-items:flex-start}.insights-delivery-funnel{grid-template-columns:repeat(2,minmax(0,1fr))}.insights-ranked-bar-row{grid-template-columns:minmax(92px,.8fr) minmax(64px,1fr) auto}.insights-distribution-row{grid-template-columns:minmax(72px,.8fr) minmax(60px,1fr)}.insights-distribution-row>.MuiTypography-caption{grid-column:1/-1;justify-self:end}}.queue-item-card{border:1px solid var(--border);background:var(--card);cursor:pointer;border-radius:18px;justify-content:space-between;align-items:center;gap:10px;padding:16px 20px;transition:box-shadow .2s,transform .2s;display:flex}.queue-item-card:hover{box-shadow:0 4px 12px color-mix(in oklch, var(--foreground) 12%, transparent);transform:translateY(-1px)}.queue-item-card:active{box-shadow:0 2px 8px color-mix(in oklch, var(--foreground) 12%, transparent);transform:translateY(0)}.state-card{border:1px solid var(--border);background:var(--card);border-radius:18px;padding:14px 16px}.customer-details-page{gap:16px;width:100%;max-width:none;display:grid}.customer-details-page>*{min-width:0}.customer-search-card,.customer-data-card,.customer-support-context-card{min-width:0;border-radius:14px!important}.customer-search-card .MuiCardContent-root,.customer-data-card .MuiCardContent-root,.customer-support-context-card .MuiCardContent-root{padding:16px}.customer-search-card .MuiCardContent-root:last-child,.customer-data-card .MuiCardContent-root:last-child,.customer-support-context-card .MuiCardContent-root:last-child{padding-bottom:16px}.customer-search-header{grid-template-columns:minmax(0,1fr) minmax(360px,.75fr);align-items:center;gap:24px;display:grid}.customer-search-header>*{min-width:0}.customer-search-header .MuiTypography-overline{color:var(--muted-foreground);letter-spacing:.08em;font-size:.625rem;font-weight:700;line-height:1.2}.customer-search-header .MuiTypography-h5{margin-top:3px;font-size:1.25rem;font-weight:700;line-height:1.25}.customer-search-header .MuiTypography-body2{max-width:68ch;margin-top:4px;font-size:.75rem;line-height:1.4}.customer-search-control{align-items:center;gap:8px;min-width:0;display:flex}.customer-search-control .MuiTextField-root{min-width:0}.customer-search-control .MuiInputBase-root{border-radius:10px;min-height:40px}.customer-search-boundary{color:var(--muted-foreground);display:block;margin-top:10px!important;line-height:1.4!important}.customer-search-results{border:1px solid var(--border);border-radius:11px;margin-top:12px;overflow:hidden}.customer-search-results>.MuiAlert-root{border:0;border-radius:0}.customer-search-result{gap:10px;min-height:54px;border-bottom:1px solid var(--border)!important;padding:8px 12px!important}.customer-search-result:last-child{border-bottom:0!important}.customer-search-result .MuiListItemText-primary{overflow-wrap:anywhere;font-size:.8125rem;font-weight:650}.customer-search-result .MuiListItemText-secondary{font-size:.6875rem}.customer-data-card{height:100%}.customer-data-heading{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.customer-data-heading>:first-child{min-width:0}.customer-data-heading .MuiTypography-h6,.customer-support-context .MuiTypography-h6{font-size:1rem;font-weight:650;line-height:1.3}.customer-data-heading .MuiTypography-body2,.customer-support-context .MuiTypography-body2{max-width:88ch;margin-top:4px;font-size:.75rem;line-height:1.4}.customer-data-heading .MuiChip-root{color:var(--muted-foreground);border-color:var(--border);flex:none;font-size:.6875rem;font-weight:650}.customer-data-source.MuiAlert-root{margin-top:12px}.customer-data-table-wrap{border:1px solid var(--border);border-radius:10px;margin-top:12px}.customer-data-table-wrap .MuiTable-root{min-width:680px}.customer-data-table-wrap .MuiTableCell-head{background:var(--muted);color:var(--muted-foreground);white-space:nowrap;font-size:.6875rem;font-weight:700}.customer-data-empty{text-align:center;justify-items:center;gap:3px;padding:18px 12px;display:grid}.customer-data-empty .MuiTypography-subtitle2{font-size:.8125rem}.customer-data-empty .MuiTypography-body2{font-size:.75rem}.customer-support-context{justify-content:space-between;align-items:center;gap:18px;display:flex}.customer-support-context .MuiTypography-caption{margin-top:8px;display:block}.customer-directory-card{height:auto;min-height:0;border-radius:14px!important}.customer-directory-card .MuiCardContent-root{padding:16px}.customer-directory-card .MuiCardContent-root:last-child{padding-bottom:16px}.customer-directory-card .MuiTypography-h6{font-size:1rem;font-weight:650;line-height:1.3}.customer-directory-card>.MuiCardContent-root>.MuiTypography-body2{margin-top:2px;font-size:.75rem;line-height:1.4}.customer-directory-card .MuiTextField-root{margin-top:12px}.customer-filter-toolbar{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:8px;display:grid}.customer-filter-button.MuiButton-root{min-width:112px}.customer-filter-disclosure{border:1px solid var(--border);background:var(--card);border-radius:11px;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:10px;padding:12px;display:grid}.customer-filter-disclosure .MuiTextField-root{margin-top:0}.customer-active-filters{border-top:1px solid var(--border);justify-content:space-between;align-items:center;gap:8px;margin-top:10px;padding-top:10px;display:flex}.customer-active-filters .MuiTypography-caption{color:var(--muted-foreground);font-weight:650}.customer-directory-card .MuiInputBase-root{border-radius:10px;min-height:40px}.customer-directory-list{border:1px solid var(--border);border-radius:11px;max-height:720px;margin-top:10px;overflow-y:auto;padding-block:0!important}.customer-directory-item{border-bottom:1px solid color-mix(in oklch, var(--border) 82%, transparent);gap:8px;min-height:58px;margin:0;border-radius:0!important;padding:9px 11px!important}.customer-directory-item:last-child{border-bottom:0}.customer-directory-item:hover{background:color-mix(in oklch, var(--muted) 46%, var(--card))}.customer-directory-item.Mui-selected{background:color-mix(in oklch, var(--accent-blue) 9%, var(--card));box-shadow:inset 3px 0 0 var(--accent-blue)}.customer-directory-item.Mui-selected:hover{background:color-mix(in oklch, var(--accent-blue) 12%, var(--card))}.customer-directory-item .MuiListItemText-root{min-width:0;margin-block:0}.customer-directory-item .MuiListItemText-primary,.customer-directory-item .MuiListItemText-secondary{text-overflow:ellipsis;overflow:hidden}.customer-directory-item .MuiListItemText-primary .MuiTypography-root{line-height:1.25;font-size:.8125rem!important}.customer-directory-item .MuiListItemText-secondary .MuiTypography-root{color:var(--muted-foreground);white-space:nowrap;margin-top:2px;line-height:1.3;font-size:.6875rem!important}.customer-directory-item-status{color:var(--accent-blue);flex:none;align-items:center;gap:7px;display:inline-flex}.customer-pending-id{min-height:24px;color:color-mix(in oklch, var(--warning) 78%, var(--foreground));background:color-mix(in oklch, var(--warning) 14%, var(--card));border:1px solid color-mix(in oklch, var(--warning) 28%, transparent);white-space:nowrap;border-radius:999px;flex:none;align-items:center;padding:3px 9px;font-size:.6875rem;font-weight:650;line-height:1;display:inline-flex}.customer-profile-hero{flex-shrink:0;container-type:inline-size;border-color:color-mix(in oklch, var(--accent-blue) 20%, transparent)!important;background:radial-gradient(circle at 92% 0%, color-mix(in oklch, var(--accent-blue) 11%, transparent), transparent 32%), var(--card)!important;border-radius:14px!important}.customer-profile-hero .MuiCardContent-root{padding:16px}.customer-profile-hero .MuiCardContent-root:last-child{padding-bottom:16px}.customer-profile-header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.customer-profile-copy{flex:auto;min-width:0}.customer-profile-copy .MuiTypography-overline{color:var(--muted-foreground);letter-spacing:.08em;font-size:.625rem;font-weight:700;line-height:1.2;display:block}.customer-profile-copy .MuiTypography-h5{overflow-wrap:anywhere;margin-top:4px;font-size:1.25rem;font-weight:700;line-height:1.2}.customer-profile-copy .MuiTypography-body2{max-width:48ch;font-size:.75rem;line-height:1.4;margin-top:4px!important}.customer-profile-actions{flex-wrap:wrap;flex:none;justify-content:flex-end;align-items:center;gap:8px;display:flex}.customer-profile-actions .MuiButton-root{white-space:nowrap}.customer-profile-actions .MuiButton-startIcon{margin-right:6px}.customer-profile-actions .MuiSvgIcon-root{font-size:17px}.customer-action-button.MuiButton-root{min-height:36px;color:var(--accent-blue);border-color:color-mix(in oklch, var(--accent-blue) 42%, var(--border));white-space:nowrap;border-radius:9px;padding:6px 12px;font-size:.75rem;font-weight:650;line-height:1.2}.customer-action-button.MuiButton-root:hover{color:var(--accent-blue-foreground);background:var(--accent-blue);border-color:var(--accent-blue)}.customer-status-chip.MuiChip-root,.customer-topic-chip.MuiChip-root{border-radius:999px;min-height:26px;font-size:.75rem;font-weight:600}.customer-status-chip .MuiChip-label,.customer-topic-chip .MuiChip-label{padding-inline:10px}.customer-profile-facts{border:1px solid var(--border);background:var(--border);border-radius:10px;grid-template-columns:repeat(3,minmax(0,1fr));gap:1px;margin-top:12px;display:grid;overflow:hidden}.customer-profile-facts>div{background:var(--card);min-width:0;padding:9px 10px}.customer-profile-facts .MuiTypography-caption{color:var(--muted-foreground);text-transform:uppercase;margin-bottom:2px;font-size:.625rem;line-height:1.2;display:block}.customer-profile-facts .MuiTypography-body2{overflow-wrap:anywhere;color:var(--foreground);font-size:.75rem;font-weight:600;line-height:1.3}.customer-profile-facts--compact{grid-template-columns:1fr;margin-top:12px}.customer-ticket-card{border:1px solid var(--border);background:var(--card);border-radius:16px;justify-content:space-between;align-items:center;gap:14px;padding:13px 14px;display:flex}.customer-ticket-card>:first-child{min-width:0}.customer-contact-summary{background:var(--secondary);border-radius:14px;gap:5px;margin-top:14px;padding:12px 14px;display:grid}.customer-history-row{border:1px solid var(--border);background:var(--card);border-radius:12px;justify-content:space-between;gap:10px;padding:10px 12px;display:flex}.customer-history-row>:first-child{min-width:0}.customer-context-card{height:100%;border-radius:14px!important}.customer-context-card .MuiCardContent-root,.customer-history-card .MuiCardContent-root{padding:16px}.customer-context-card .MuiCardContent-root:last-child,.customer-history-card .MuiCardContent-root:last-child{padding-bottom:16px}.customer-context-card .MuiTypography-h6,.customer-history-card .MuiTypography-h6{font-size:1rem;font-weight:650}.customer-context-card>.MuiCardContent-root>.MuiTypography-body2,.customer-history-card>.MuiCardContent-root>.MuiTypography-body2{margin-top:4px;font-size:.75rem;line-height:1.4}.customer-context-card .customer-action-button{margin-top:12px}.customer-connected-list{border:1px solid var(--border);border-radius:10px;gap:0;margin-top:12px;display:grid;overflow:hidden}.customer-connected-row{background:var(--card);justify-content:space-between;align-items:center;gap:12px;min-height:42px;padding:9px 11px;display:flex}.customer-connected-row+.customer-connected-row{border-top:1px solid var(--border)}.customer-connected-state{color:var(--muted-foreground);white-space:nowrap;font-weight:650!important}.customer-connected-state.is-connected{color:#166534}.customer-history-card{border-radius:14px!important}.resolution-code-admin-row{border:1px solid var(--border);background:var(--card);border-radius:16px;grid-template-columns:minmax(180px,.8fr) minmax(220px,1fr) minmax(320px,1.4fr);align-items:center;gap:14px;padding:14px 16px;display:grid}@media (width<=899px){.customer-search-header{grid-template-columns:minmax(0,1fr);gap:14px}.customer-support-context{flex-direction:column;align-items:flex-start}.customer-profile-facts{grid-template-columns:repeat(2,minmax(0,1fr))}.resolution-code-admin-row{grid-template-columns:1fr;align-items:stretch}}@container (width<=680px){.customer-profile-header{flex-direction:column;gap:12px}.customer-profile-actions{justify-content:flex-start;width:100%}}@media (width<=599px){.customer-search-control{flex-direction:column;align-items:stretch}.customer-search-control .MuiButton-root{align-self:flex-start}.customer-data-heading{flex-direction:column;gap:8px}.customer-filter-toolbar{grid-template-columns:minmax(0,1fr)}.customer-filter-button.MuiButton-root{justify-self:start}.customer-filter-disclosure{grid-template-columns:minmax(0,1fr)}.customer-profile-facts{grid-template-columns:1fr}.customer-ticket-card{flex-direction:column;align-items:flex-start}}.workspace-timeline-card,.workspace-composer-card{border:1px solid var(--border);background:var(--card);border-radius:18px;padding:14px}.workspace-composer-card--sticky{z-index:2;box-shadow:0 -8px 18px color-mix(in oklch, var(--foreground) 12%, transparent);position:sticky;bottom:0}.workspace-facts-list{border:1px solid var(--border);background:var(--card);border-radius:18px;margin-top:12px;padding:10px 12px}.workspace-customer-profile{border:1px solid var(--border);background:var(--card);border-radius:14px;gap:13px;margin-top:14px;padding:16px;display:grid}.workspace-customer-identity{grid-template-columns:auto minmax(0,1fr);align-items:start;gap:11px;min-width:0;display:grid}.workspace-customer-identity__copy{min-width:0}.workspace-customer-avatar{width:42px!important;height:42px!important;color:var(--accent-blue-foreground)!important;background:var(--accent-blue)!important;font-size:.82rem!important;font-weight:800!important}.workspace-customer-address{color:var(--foreground);overflow-wrap:anywhere;text-overflow:clip;white-space:normal;display:block;overflow:visible;font-size:.78rem!important;font-weight:650!important;line-height:1.45!important}.workspace-customer-case-label{margin:0!important}.workspace-customer-statuses{flex-wrap:wrap;align-items:flex-start;gap:8px;min-width:0;display:flex}.workspace-customer-statuses .MuiChip-root{max-width:100%;height:auto;min-height:24px}.workspace-customer-statuses .MuiChip-label{overflow-wrap:anywhere;white-space:normal;padding-block:3px}.workspace-fact-row{justify-content:space-between;align-items:flex-start;gap:10px;display:flex}.workspace-fact-row .MuiTypography-caption{color:var(--muted-foreground)}.workspace-fact-row .MuiTypography-body2{text-align:right;overflow-wrap:anywhere}.workspace-disclosure{border:1px solid var(--border);background:var(--card);border-radius:18px;margin-top:12px;padding:10px 12px}.workspace-disclosure>summary{cursor:pointer;color:var(--foreground);font-size:.82rem;font-weight:600}.ticket-workspace-page.MuiGrid-root{grid-template-columns:minmax(280px,.85fr) minmax(520px,2fr) minmax(300px,.9fr);align-items:stretch;gap:16px;width:100%;margin:0;display:grid}.ticket-workspace-page.MuiGrid-root>.MuiGrid-root{width:auto;min-width:0;max-width:none;padding:0}.workspace-details-card.MuiCard-root,.workspace-actions-card.MuiCard-root,.workspace-conversation-card.MuiCard-root{border:1px solid var(--border);background:var(--card);height:100%;min-height:clamp(650px,100dvh - 245px,920px);box-shadow:0 8px 26px color-mix(in oklab, var(--foreground) 6%, transparent);border-radius:16px}.workspace-details-card .MuiCardContent-root,.workspace-actions-card .MuiCardContent-root{box-sizing:border-box;height:auto;min-height:100%;overflow-y:visible}.workspace-details-card .MuiCardContent-root{flex-direction:column;display:flex}.workspace-details-card.MuiCard-root{align-self:stretch;height:100%}.workspace-details-card .MuiCardContent-root{min-height:100%}.workspace-details-card .workspace-customer-profile,.workspace-details-card .workspace-facts-list,.workspace-details-card .workspace-visible-details{flex:none}.workspace-section{flex:none;margin-top:12px}.workspace-section-title.MuiTypography-root{margin:0 2px 8px}.workspace-section-title-row{justify-content:space-between;align-items:center;margin:0 2px 8px}.workspace-section-title-row .workspace-section-title.MuiTypography-root{margin:0}.workspace-visible-details{border:1px solid var(--border);background:var(--card);border-radius:12px;overflow:hidden}.workspace-tile-body{padding:11px 12px}.workspace-engagement-section{flex-direction:column;flex:1 0 360px;min-height:360px;display:flex}.workspace-engagement-timeline{border:1px solid var(--border);background:var(--card);border-radius:12px;flex-direction:column;flex:auto;min-height:0;display:flex;overflow:hidden}.workspace-engagement-timeline__events{flex:auto;min-height:0;padding:12px 8px 12px 12px;overflow-y:auto}.workspace-engagement-event{grid-template-columns:12px minmax(0,1fr);gap:8px;padding:0 0 14px;display:grid;position:relative}.workspace-engagement-event:not(:last-child):before{content:"";background:color-mix(in oklab, var(--muted-foreground) 24%, transparent);width:1px;position:absolute;top:10px;bottom:0;left:5px}.workspace-engagement-event__marker{z-index:1;border:2px solid var(--card);background:var(--muted-foreground);width:9px;height:9px;box-shadow:0 0 0 1px color-mix(in oklab, var(--muted-foreground) 38%, transparent);border-radius:50%;margin-top:4px;position:relative}.workspace-engagement-event--customer .workspace-engagement-event__marker{background:var(--foreground)}.workspace-engagement-event--assistant .workspace-engagement-event__marker,.workspace-engagement-event--handoff .workspace-engagement-event__marker{background:var(--accent-blue)}.workspace-engagement-event--outbound .workspace-engagement-event__marker{background:var(--success)}.workspace-engagement-event--internal .workspace-engagement-event__marker{background:var(--warning)}.workspace-engagement-event__content{min-width:0}.workspace-engagement-event__meta{color:var(--muted-foreground);justify-content:space-between;align-items:baseline}.workspace-engagement-event__meta .MuiTypography-caption:first-child{color:var(--foreground);font-weight:750}.workspace-engagement-event__content .MuiTypography-body2{color:var(--muted-foreground);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin-top:2px;font-size:.75rem;line-height:1.4;display:-webkit-box;overflow:hidden}.workspace-connected-context{border:1px solid var(--border);background:var(--card);border-radius:14px;overflow:hidden}.workspace-context-source-list{background:var(--card)}.workspace-context-source{justify-content:space-between;align-items:center;gap:12px;min-height:42px;padding:8px 10px;display:flex}.workspace-context-source+.workspace-context-source{border-top:1px solid var(--border)}.workspace-context-source .MuiTypography-body2{min-width:0;font-weight:700}.workspace-record-status{color:var(--muted-foreground);white-space:nowrap;flex:none;align-items:center;gap:6px;font-size:13px;font-weight:650;display:inline-flex}.workspace-record-status .MuiSvgIcon-root{font-size:18px}.workspace-record-status--connected{color:#166534}.dark .workspace-record-status--connected{color:var(--success)}.workspace-delivery-context{border:1px solid var(--border);background:var(--card);border-radius:14px;overflow:hidden}.workspace-delivery-context .state-card{background:0 0;border:0;border-radius:0;padding:0}.ticket-workspace-page .MuiChip-colorSuccess{color:#fff!important;background:#166534!important;border-color:#166534!important}.ticket-workspace-page .MuiChip-colorWarning{color:#1f2937!important;background:#facc15!important;border-color:#a16207!important}.workspace-auto-refresh-indicator{color:var(--muted-foreground);white-space:nowrap;align-items:center}.workspace-auto-refresh-indicator .MuiSvgIcon-root{font-size:.9rem}.workspace-auto-refresh-indicator .MuiTypography-root{color:inherit;font-weight:600}.workspace-copilot-section{gap:10px;margin-top:18px;display:grid}.workspace-copilot-section .workspace-section-title.MuiTypography-root{margin-bottom:0}.workspace-copilot-shortcuts{grid-template-columns:repeat(auto-fit,minmax(7.5rem,1fr));gap:7px;display:grid}.workspace-copilot-shortcut.MuiButton-root{text-align:center;white-space:normal;overflow-wrap:normal;word-break:keep-all;-webkit-hyphens:none;hyphens:none;justify-content:center;min-width:0;padding-inline:7px;font-size:.72rem;line-height:1.25}.workspace-copilot-empty{justify-content:space-between;align-items:center}.workspace-action-form{align-items:flex-start}.workspace-action-form>.MuiFormControl-root{width:100%}.workspace-action-button.MuiButton-root{white-space:normal;align-self:flex-start;width:auto;min-width:132px;max-width:100%}@container (width<=330px){.workspace-copilot-shortcuts{grid-template-columns:1fr}}.workspace-conversation-card.MuiCard-root{overflow:hidden}.workspace-conversation-content.MuiCardContent-root{box-sizing:border-box;height:100%;padding:0}.workspace-conversation-content>.MuiStack-root{gap:0;height:100%;min-height:0}.workspace-conversation-content>.MuiStack-root>*{margin-top:0!important}.workspace-conversation-content>.MuiStack-root>.MuiStack-root:first-child{border-bottom:1px solid var(--border);padding:14px 16px}.workspace-conversation-content .MuiAlert-root{margin:10px 14px 0}.workspace-conversation-thread{background:radial-gradient(circle at 10% 0%, color-mix(in oklab, var(--accent-blue) 7%, transparent), transparent 34%), var(--background);flex-direction:column;flex:auto;gap:10px;min-height:0;padding:18px 18px 24px;display:flex;overflow-y:auto}.workspace-message{border:1px solid var(--border);background:var(--card);width:fit-content;max-width:min(76%,680px);box-shadow:0 4px 14px color-mix(in oklab, var(--foreground) 5%, transparent);border-radius:16px 16px 16px 5px;padding:10px 13px}.workspace-message--customer{align-self:flex-start}.workspace-message--assistant{border-color:color-mix(in oklab, var(--accent-blue) 34%, var(--border));background:color-mix(in oklab, var(--accent-blue) 9%, var(--card));border-radius:16px 16px 5px;align-self:flex-end}.workspace-message--assistant .workspace-message__meta{color:color-mix(in oklab, var(--accent-blue) 74%, var(--muted-foreground))}.workspace-message--outbound{color:var(--primary-foreground);border-color:var(--primary);background:var(--primary);border-radius:16px 16px 5px;align-self:flex-end}.workspace-message--internal{border-color:color-mix(in oklab, var(--warning) 48%, var(--border));background:color-mix(in oklab, var(--warning) 10%, var(--card));border-radius:12px;align-self:stretch;width:auto;max-width:none}.workspace-message--handoff,.workspace-message--system{align-self:stretch;width:auto;max-width:none}.workspace-status-update{border:0;border-top:1px solid color-mix(in oklab, var(--muted-foreground) 26%, transparent);border-bottom:1px solid color-mix(in oklab, var(--muted-foreground) 18%, transparent);box-shadow:none;color:var(--muted-foreground);text-align:center;background:0 0;border-radius:0;justify-items:center;gap:4px;margin:8px 0;padding:12px 24px;display:grid}.workspace-status-update .workspace-message__meta{justify-content:center;gap:8px;margin-bottom:0}.workspace-status-update .MuiTypography-body2-root{max-width:720px;font-size:.78rem;line-height:1.45}.workspace-message--handoff.workspace-status-update .workspace-message__meta{color:color-mix(in oklab, var(--accent-blue) 74%, var(--muted-foreground))}.workspace-message__meta{color:var(--muted-foreground);justify-content:space-between;gap:16px;margin-bottom:4px;display:flex}.workspace-message__meta .MuiTypography-caption:first-child{font-weight:800}.workspace-message--outbound .workspace-message__meta{color:color-mix(in oklab, var(--primary-foreground) 76%, transparent)}.workspace-message--nudge.workspace-status-update{color:color-mix(in oklab, var(--warning) 88%, var(--foreground))}.chat-attachment-preview{width:min(220px,100%);min-height:56px;color:var(--muted-foreground);background:var(--secondary);border:1px solid var(--border);cursor:zoom-in;border-radius:10px;margin-top:8px;padding:0;display:grid;overflow:hidden}.chat-attachment-preview:disabled{cursor:default;opacity:1}.chat-attachment-preview:focus-visible{outline:3px solid color-mix(in oklab, var(--accent-blue) 35%, transparent);outline-offset:2px}.chat-attachment-preview__thumbnail{object-fit:cover;width:100%;max-height:176px;display:block}.chat-attachment-preview__loading,.chat-attachment-preview__fallback{text-align:center;place-items:center;min-height:56px;padding:8px;font-size:.72rem;display:grid}.chat-attachment-preview__full-image{object-fit:contain;width:auto;max-width:min(82vw,760px);max-height:min(72dvh,760px);margin:auto;display:block}.workspace-message__audience.MuiTypography-root{color:var(--muted-foreground);text-align:right;margin-top:6px;font-weight:750;display:block}.workspace-reply-composer{border-top:1px solid var(--border);background:var(--card);box-shadow:0 -8px 24px color-mix(in oklab, var(--foreground) 5%, transparent);flex:none;padding:12px 14px 14px}.workspace-reply-composer>.MuiAlert-root{margin-bottom:12px}.workspace-composer-tabs{flex-wrap:wrap;margin-bottom:9px}.workspace-composer-tools{justify-content:space-between;align-items:center;gap:12px;margin-bottom:9px;display:flex}.workspace-composer-input.MuiTextField-root{width:100%}.workspace-composer-input .MuiOutlinedInput-root{background:var(--background);border-radius:14px;align-items:flex-end}.workspace-draft-review{border:1px solid color-mix(in oklab, var(--accent-blue) 44%, var(--border));background:color-mix(in oklab, var(--accent-blue) 6%, var(--background));border-radius:14px;gap:12px;margin-top:12px;padding:14px;display:grid}.workspace-draft-review__heading{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.workspace-draft-comparison{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.workspace-draft-version{border:1px solid var(--border);background:var(--card);border-radius:12px;min-width:0;padding:12px}.workspace-draft-version__text.MuiTypography-root,.workspace-confirmation-preview .MuiTypography-body2{white-space:pre-wrap;overflow-wrap:anywhere}.workspace-draft-version-editor .MuiOutlinedInput-root{background:var(--card);border-radius:12px;align-items:flex-start;height:100%}.workspace-draft-review__actions{justify-content:flex-end}.workspace-confirmation-preview{border:1px solid var(--border);background:var(--background);border-radius:12px;padding:14px}.workspace-composer-footer{justify-content:space-between;align-items:center;gap:12px;margin-top:9px;display:flex}@media (width<=1350px){.ticket-workspace-page.MuiGrid-root{grid-template-columns:minmax(220px,.8fr) minmax(0,1.8fr)}.workspace-actions-column{grid-column:1/-1}.workspace-actions-card.MuiCard-root{height:auto;min-height:0}.workspace-actions-card .MuiCardContent-root{min-height:0}}@media (width<=900px){.ticket-workspace-page.MuiGrid-root{grid-template-columns:minmax(0,1fr)}.workspace-actions-column{grid-column:auto}.workspace-details-card.MuiCard-root,.workspace-actions-card.MuiCard-root,.workspace-conversation-card.MuiCard-root{height:auto;min-height:0}.workspace-conversation-card.MuiCard-root{min-height:680px}}@media (width<=600px){.screen-content.mc-page:has(>.ticket-workspace-page){padding-inline:10px}.workspace-conversation-thread{padding-inline:10px}.workspace-message{max-width:88%}.workspace-fact-row{flex-direction:column;align-items:flex-start;gap:3px}.workspace-fact-row .MuiTypography-body2{text-align:left}.workspace-context-source{flex-direction:column;align-items:flex-start}.workspace-record-status,.workspace-auto-refresh-indicator{white-space:normal}.workspace-composer-footer,.workspace-composer-tools,.workspace-draft-review__heading{flex-direction:column;align-items:stretch}.workspace-draft-comparison{grid-template-columns:minmax(0,1fr)}}.state-card__title{color:var(--foreground);margin:0 0 4px;font-size:.9rem;font-weight:700}.panel-divider{border-top:1px solid var(--border);margin-block:14px}.chat-event-list{max-height:420px;overflow-y:auto}.chat-event-item{border:1px solid var(--border);background:var(--card);border-radius:18px;padding:12px 14px}.knowledge-result{cursor:pointer;transition:border-color .2s,box-shadow .2s}.knowledge-result:hover{border-color:color-mix(in oklch, var(--accent-blue) 50%, transparent);box-shadow:0 4px 16px color-mix(in oklch, var(--accent-blue) 8%, transparent)}.knowledge-result--active{border-color:var(--accent-blue);box-shadow:0 0 0 2px color-mix(in oklch, var(--accent-blue) 18%, transparent)}.copilot-contract-card{border:1px solid var(--border);background:var(--card);border-radius:18px;margin-top:12px;padding:14px}.knowledge-conversation-card{border:1px solid var(--border);background:var(--card);border-radius:18px;margin-top:14px;padding:14px}.knowledge-float-panel{z-index:1400;box-sizing:border-box;width:390px;height:100dvh;max-height:100dvh;color:var(--foreground);background:var(--card);border-left:1px solid var(--border);box-shadow:-14px 0 36px color-mix(in oklch, var(--background) 72%, transparent);flex:0 0 390px;grid-template-rows:auto minmax(0,1fr) auto;padding-top:64px;display:grid;position:relative;overflow:hidden}.knowledge-float-panel--expanded{flex-basis:520px;width:520px}.knowledge-float-panel__header,.knowledge-float-panel__footer{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:12px 14px;display:flex}.knowledge-float-panel__header .MuiTypography-overline{color:var(--muted-foreground);display:block}.knowledge-float-panel__header .MuiTypography-h6{line-height:1.1}.knowledge-float-panel__body{align-content:start;gap:12px;min-height:0;padding:14px;display:grid;overflow-y:auto}.knowledge-float-results{gap:8px;display:grid}.knowledge-float-result{width:100%;color:var(--foreground);text-align:left;background:var(--background);border:1px solid var(--border);cursor:pointer;border-radius:10px;gap:3px;padding:10px 12px;display:grid}.knowledge-float-result:hover,.knowledge-float-result.is-active{border-color:color-mix(in oklch, var(--accent-blue) 58%, var(--border))}.knowledge-float-result.is-active{background:color-mix(in oklch, var(--accent-blue) 8%, var(--card))}.knowledge-float-result__title{font-size:.8125rem;font-weight:700}.knowledge-float-result__summary,.knowledge-float-result__meta{color:var(--muted-foreground);font-size:.72rem;line-height:1.4}.knowledge-float-result__summary{-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.knowledge-float-article{background:color-mix(in oklch, var(--accent-blue) 7%, var(--card));border:1px solid color-mix(in oklch, var(--accent-blue) 25%, var(--border));border-radius:12px;gap:7px;padding:12px;display:grid}.knowledge-float-panel__footer{border-top:1px solid var(--border);border-bottom:0;justify-content:flex-end}@media (width<=599px){.knowledge-float-panel,.knowledge-float-panel--expanded{z-index:1400;border-left:0;width:100vw;height:100dvh;max-height:100dvh;padding-top:0;position:fixed;inset:0}}.assigned-chat-dock{right:16px;bottom:max(12px, env(safe-area-inset-bottom));z-index:1240;pointer-events:none;flex-direction:column;align-items:flex-end;gap:8px;width:min(720px,100vw - 32px);max-height:calc(100dvh - 88px);display:flex;position:fixed}.assigned-chat-dock>*{pointer-events:auto}.assigned-chat-dock__toolbar,.assigned-chat-dock__alert,.assigned-chat-dock__waiting-alert,.assigned-chat-dock__terminal-notice,.assigned-chat-dock__minimized{color:var(--foreground);background:color-mix(in oklch, var(--card) 94%, transparent);border:1px solid var(--border);box-shadow:0 12px 32px color-mix(in oklch, var(--background) 58%, transparent);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px)}.assigned-chat-dock--side-rail{right:436px}.assigned-chat-dock--side-rail-expanded{right:536px}.assigned-chat-dock__toolbar{border-radius:999px;justify-content:space-between;align-items:center;gap:12px;min-height:42px;padding:5px 6px 5px 12px;display:flex}.assigned-chat-dock__title,.assigned-chat-dock__preferences,.assigned-chat-window__actions{align-items:center;display:inline-flex}.assigned-chat-dock__title{gap:7px;font-size:.78rem;font-weight:800}.assigned-chat-dock__title>.MuiSvgIcon-root{color:var(--accent-blue)}.assigned-chat-dock__count{min-width:22px;min-height:22px;color:var(--accent-blue-foreground);background:var(--accent-blue);border-radius:999px;place-items:center;padding-inline:6px;font-size:.68rem;font-weight:800;display:inline-grid}.assigned-chat-dock__preferences,.assigned-chat-window__actions{gap:2px}.assigned-chat-icon-button,.assigned-chat-window__actions button{width:32px;height:32px;color:var(--muted-foreground);cursor:pointer;background:0 0;border:0;border-radius:50%;place-items:center;padding:0;display:inline-grid}.assigned-chat-icon-button:hover,.assigned-chat-window__actions button:hover{color:var(--foreground);background:var(--secondary)}.assigned-chat-window__actions .assigned-chat-window__end-action{color:var(--destructive)}.assigned-chat-window__actions button:disabled{opacity:.4;cursor:not-allowed}.assigned-chat-icon-button:focus-visible,.assigned-chat-window__actions button:focus-visible,.assigned-chat-minimized-button:focus-visible,.assigned-chat-window__composer button:focus-visible{outline:3px solid color-mix(in oklch, var(--accent-blue) 35%, transparent);outline-offset:2px}.assigned-chat-dock__alert{border-color:color-mix(in oklch, var(--accent-blue) 45%, var(--border));pointer-events:none;border-radius:12px;align-items:center;gap:8px;max-width:min(420px,100%);padding:9px 10px 9px 12px;font-size:.76rem;font-weight:650;display:flex}.assigned-chat-dock__alert>.MuiSvgIcon-root{color:var(--accent-blue);flex:none}.assigned-chat-dock__alert button{color:var(--muted-foreground);font:inherit;cursor:pointer;pointer-events:auto;background:0 0;border:0;border-radius:6px;margin-left:4px;padding:3px 7px;font-size:.7rem}.assigned-chat-dock__alert button:hover{color:var(--foreground);background:var(--secondary)}.assigned-chat-dock__terminal-notices{gap:6px;width:min(460px,100%);display:grid}.assigned-chat-dock__terminal-notice{border-color:color-mix(in oklch, var(--muted-foreground) 35%, var(--border));border-radius:12px;align-items:center;gap:8px;padding:9px 10px 9px 12px;font-size:.74rem;line-height:1.35;display:flex}.assigned-chat-dock__terminal-notice>span{flex:auto}.assigned-chat-dock__terminal-notice button{color:var(--muted-foreground);font:inherit;cursor:pointer;background:0 0;border:0;border-radius:6px;padding:3px 7px;font-size:.68rem}.assigned-chat-dock__terminal-notice button:hover{color:var(--foreground);background:var(--secondary)}.assigned-chat-dock__minimized{border-radius:13px;justify-content:flex-end;gap:6px;max-width:100%;padding:6px;display:flex;overflow-x:auto}.assigned-chat-minimized-button{min-height:34px;color:var(--foreground);background:var(--secondary);border:1px solid var(--border);font:inherit;white-space:nowrap;cursor:pointer;border-radius:999px;align-items:center;gap:6px;padding:5px 9px;font-size:.72rem;font-weight:750;display:inline-flex}.assigned-chat-minimized-button:hover{border-color:color-mix(in oklch, var(--accent-blue) 58%, var(--border))}.assigned-chat-minimized-button__unread{min-width:18px;min-height:18px;color:var(--accent-blue-foreground);background:var(--accent-blue);border-radius:999px;place-items:center;padding-inline:5px;font-size:.62rem;display:inline-grid}.assigned-chat-dock__windows{overscroll-behavior-inline:contain;pointer-events:none;justify-content:flex-end;gap:10px;width:100%;min-height:0;display:flex;overflow-x:auto}.assigned-chat-dock__windows:empty{display:none}.assigned-chat-window{width:min(350px,50vw - 26px);min-width:300px;height:min(440px,100dvh - 190px);min-height:320px;color:var(--foreground);background:var(--card);border:1px solid color-mix(in oklch, var(--accent-blue) 28%, var(--border));box-shadow:0 22px 56px color-mix(in oklch, var(--background) 68%, transparent);pointer-events:auto;border-radius:16px;grid-template-rows:auto minmax(0,1fr) auto auto;display:grid;overflow:hidden}.assigned-chat-window__header{background:color-mix(in oklch, var(--accent-blue) 8%, var(--card));border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:10px;min-width:0;padding:9px 9px 9px 12px;display:flex}.assigned-chat-window__header>div:first-child{gap:1px;min-width:0;display:grid}.assigned-chat-window__header strong,.assigned-chat-window__header span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.assigned-chat-window__header strong{font-size:.8rem}.assigned-chat-window__header .assigned-chat-window__nudge{color:#4d3300;background:color-mix(in oklch, var(--warning) 42%, var(--card));border-radius:999px;width:max-content;margin-top:3px;padding:2px 5px;font-size:.58rem;font-weight:800;overflow:visible}.assigned-chat-window__header span{color:var(--muted-foreground);font-size:.68rem}.assigned-chat-window__actions{flex:none}.assigned-chat-window__transcript{overscroll-behavior:contain;background:linear-gradient(180deg, color-mix(in oklch, var(--background) 88%, transparent), color-mix(in oklch, var(--secondary) 70%, transparent));flex-direction:column;gap:8px;min-height:0;padding:12px;display:flex;overflow-y:auto}.assigned-chat-window__empty{color:var(--muted-foreground);text-align:center;margin:auto;font-size:.75rem}.assigned-chat-message{align-self:flex-start;max-width:86%}.assigned-chat-message--outbound{align-self:flex-end}.assigned-chat-message__sender{color:var(--muted-foreground);margin:0 5px 3px;font-size:.62rem;font-weight:750;display:block}.assigned-chat-message p{overflow-wrap:anywhere;background:var(--card);border:1px solid var(--border);border-radius:4px 12px 12px;margin:0;padding:8px 10px;font-size:.76rem;line-height:1.4}.assigned-chat-message--outbound p{color:var(--accent-blue-foreground);background:var(--accent-blue);border-color:color-mix(in oklch, var(--accent-blue) 75%, var(--border));border-radius:12px 4px 12px 12px}.assigned-chat-message--assistant p{background:color-mix(in oklch, var(--accent-blue) 7%, var(--card))}.assigned-chat-message--nudge p{color:#4d3300;background:color-mix(in oklch, var(--warning) 14%, var(--card));border-color:color-mix(in oklch, var(--warning) 42%, var(--border))}.assigned-chat-message .chat-attachment-preview{width:min(190px,100%)}.assigned-chat-message--internal p,.assigned-chat-message--handoff p,.assigned-chat-message--system p{color:var(--muted-foreground);background:var(--secondary);font-size:.7rem}.assigned-chat-window__error{color:var(--destructive);background:color-mix(in oklch, var(--destructive) 8%, var(--card));border-top:1px solid color-mix(in oklch, var(--destructive) 25%, var(--border));padding:7px 10px;font-size:.68rem;line-height:1.35}.assigned-chat-window__composer{border-top:1px solid var(--border);gap:4px;padding:9px;display:grid}.assigned-chat-window__composer label{color:var(--muted-foreground);font-size:.65rem;font-weight:750}.assigned-chat-window__composer>div{grid-template-columns:minmax(0,1fr) 34px;align-items:end;gap:6px;display:grid}.assigned-chat-window__composer textarea{resize:vertical;width:100%;min-height:46px;max-height:100px;color:var(--foreground);background:var(--background);border:1px solid var(--border);font:inherit;border-radius:9px;padding:8px 9px;font-size:.75rem;line-height:1.35}.assigned-chat-window__composer textarea:focus{border-color:var(--accent-blue);outline:2px solid color-mix(in oklch, var(--accent-blue) 22%, transparent)}.assigned-chat-window__composer button{width:34px;height:34px;color:var(--accent-blue-foreground);background:var(--accent-blue);cursor:pointer;border:0;border-radius:9px;place-items:center;padding:0;display:inline-grid}.assigned-chat-window__composer button:disabled{opacity:.45;cursor:not-allowed}.assigned-chat-window__composer>span{color:var(--muted-foreground);font-size:.58rem}.assigned-chat-window__terminal{color:var(--muted-foreground);background:color-mix(in oklch, var(--muted-foreground) 7%, var(--card));border-top:1px solid var(--border);align-items:center;gap:7px;padding:10px 12px;font-size:.72rem;font-weight:700;display:flex}.assigned-chat-window__terminal>.MuiSvgIcon-root{flex:none}.visually-hidden{clip:rect(0, 0, 0, 0)!important;white-space:nowrap!important;clip-path:inset(50%)!important;width:1px!important;height:1px!important;position:absolute!important;overflow:hidden!important}@media (width<=700px){.assigned-chat-dock{right:8px;bottom:max(8px, env(safe-area-inset-bottom));width:auto;max-height:calc(100dvh - 72px);left:8px}.assigned-chat-dock--idle{left:8px;right:8px}.assigned-chat-dock--side-rail{visibility:hidden}.assigned-chat-dock__toolbar{max-width:100%}.assigned-chat-dock__alert,.assigned-chat-dock__waiting-alert,.assigned-chat-dock__terminal-notices{align-self:stretch;width:auto;max-width:none}.assigned-chat-dock__minimized{justify-content:flex-start;align-self:stretch}.assigned-chat-dock__windows{justify-content:stretch}.assigned-chat-window{width:100%;min-width:0;height:min(500px,100dvh - 210px);min-height:300px}}.kb-hero-search{background:var(--secondary);border-radius:18px;padding:48px 24px 56px;position:relative;overflow:hidden}.kb-hero-search:before{content:"";background:radial-gradient(circle at 80% 20%, color-mix(in oklch, var(--accent-blue) 18%, transparent) 0%, transparent 55%);pointer-events:none;position:absolute;inset:0}.kb-hero-title.MuiTypography-root{color:var(--foreground);text-align:left;z-index:1;max-width:760px;position:relative;letter-spacing:-.02em!important;margin:0 auto 8px!important;font-size:28px!important;font-weight:800!important}.kb-hero-subtitle{z-index:1;max-width:760px;color:var(--muted-foreground);position:relative;margin:0 auto 24px!important;font-size:14px!important;line-height:1.5!important}.kb-search-row{z-index:1;align-items:center;gap:10px;max-width:760px;margin:0 auto;display:flex;position:relative}.kb-search-input{background:color-mix(in oklch, var(--card) 6%, transparent);border:1px solid var(--border);color:var(--foreground);border-radius:14px;flex:1;width:100%;padding:16px 20px 16px 52px;font-size:16px;transition:border-color .2s,box-shadow .2s}.kb-search-input::placeholder{color:color-mix(in oklch, var(--muted-foreground) 90%, transparent)}.kb-search-input:focus{border-color:color-mix(in oklch, var(--accent-blue) 60%, transparent);box-shadow:0 0 0 3px color-mix(in oklch, var(--accent-blue) 25%, transparent);outline:none}.kb-search-icon{color:var(--muted-foreground);z-index:2;pointer-events:none;position:absolute;top:50%;left:20px;transform:translateY(-50%)}.kb-ask-row{z-index:1;align-items:center;gap:10px;max-width:760px;margin:12px auto 0;display:flex;position:relative}.kb-ask-input{background:color-mix(in oklch, var(--card) 4%, transparent);border:1px solid var(--border);color:var(--foreground);border-radius:12px;flex:1;width:100%;padding:12px 16px 12px 44px;font-size:14px;transition:border-color .2s}.kb-ask-input::placeholder{color:color-mix(in oklch, var(--muted-foreground) 80%, transparent)}.kb-ask-input:focus{border-color:color-mix(in oklch, var(--accent-blue) 50%, transparent);outline:none}.kb-ask-icon{color:var(--muted-foreground);z-index:2;pointer-events:none;position:absolute;top:50%;left:14px;transform:translateY(-50%)}.kb-query-button.MuiButton-root{white-space:nowrap;border-radius:10px;min-width:84px;min-height:42px;padding:8px 16px;font-size:.8125rem;font-weight:650}.kb-query-button.MuiButton-outlined{color:var(--accent-blue);border-color:color-mix(in oklch, var(--accent-blue) 42%, var(--border))}.kb-query-button.MuiButton-outlined:hover{color:var(--accent-blue-foreground);background:var(--accent-blue);border-color:var(--accent-blue)}.kb-inline-feedback.MuiAlert-root{border-radius:10px;max-width:760px;margin:12px auto 0;padding:5px 10px;font-size:.75rem}.kb-status-bar{background:var(--card);border:1px solid var(--border);width:100%;box-shadow:none;border-radius:14px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin:12px 0 0;padding:12px 20px;display:flex}.kb-status-dot{background:var(--success);border-radius:50%;width:10px;height:10px;animation:2s ease-in-out infinite kb-pulse;display:inline-block}@keyframes kb-pulse{0%,to{opacity:1}50%{opacity:.5}}.kb-status-dot.is-paused{background:var(--muted-foreground);animation:none}.kb-status-summary,.kb-status-actions,.kb-grounded-answer-heading,.kb-panel-heading,.kb-article-detail-heading,.kb-article-detail-footer,.kb-authoring-heading{align-items:center;gap:12px;display:flex}.kb-status-summary{min-width:0}.kb-status-actions{flex-wrap:wrap;justify-content:flex-end}.knowledge-library-page{flex-direction:column;gap:20px;display:flex}.kb-grounded-answer,.kb-library-panel,.kb-article-detail,.kb-authoring-card{border:1px solid var(--border);box-shadow:none!important}.kb-grounded-answer-heading,.kb-panel-heading,.kb-article-detail-heading,.kb-authoring-heading{justify-content:space-between;align-items:flex-start}.kb-grounded-answer-copy{color:var(--foreground);margin-top:14px!important;font-size:15px!important;line-height:1.7!important}.kb-grounded-answer:focus-visible,.knowledge-library-page>[tabindex="-1"]:focus-visible{outline:3px solid color-mix(in oklch, var(--accent-blue) 28%, transparent);outline-offset:3px}.kb-grounded-answer--loading>.MuiCardContent-root{background:var(--card);align-items:center;gap:14px;min-height:88px;display:flex}.kb-grounded-answer--loading .MuiTypography-h6{font-size:.95rem}.kb-grounded-answer--loading .MuiTypography-body2{margin-top:3px}.kb-grounded-citations{flex-wrap:wrap;margin-top:16px}.kb-library-workspace{align-items:stretch}.kb-library-panel,.kb-article-detail{height:100%}.kb-library-filters{margin-top:18px}.kb-library-list{border:1px solid var(--border);background:var(--background);border-radius:14px;margin-top:16px;overflow:hidden}.kb-library-empty{text-align:center;min-height:220px;color:var(--muted-foreground);flex-direction:column;justify-content:center;align-items:center;gap:10px;padding:28px;display:flex}.kb-tile{background:var(--background);border:1px solid var(--border);cursor:pointer;border-radius:16px;padding:24px;text-decoration:none;transition:transform .2s,box-shadow .2s;display:block;position:relative;overflow:hidden}.kb-tile:hover{transform:translateY(-4px);box-shadow:0 12px 28px #0000001a}.kb-tile-icon{color:var(--accent-blue);margin-bottom:16px}.kb-tile-title{color:var(--foreground);margin:0 0 8px;font-size:16px;font-weight:600;line-height:24px}.kb-tile-desc{color:var(--muted-foreground);margin:0 0 20px;font-size:14px;line-height:20px}.kb-tile-link{color:var(--accent-blue);letter-spacing:.02em;align-items:center;gap:6px;font-size:12px;font-weight:700;display:flex}.kb-tile-decor{opacity:.06;pointer-events:none;padding:16px;position:absolute;top:0;right:0}.kb-article-row{appearance:none;width:100%;color:inherit;font:inherit;text-align:left;cursor:pointer;border:0;border-bottom:1px solid var(--border);background:0 0;align-items:center;gap:16px;padding:16px;transition:background .15s;display:flex}.kb-article-row:last-child{border-bottom:none}.kb-article-row:focus-visible{outline:3px solid color-mix(in oklch, var(--accent-blue) 35%, transparent);outline-offset:-3px}.kb-article-row.is-active{background:color-mix(in oklch, var(--accent-blue) 14%, var(--card))}.kb-article-icon{background:color-mix(in oklch, var(--accent-blue) 10%, transparent);width:48px;height:48px;color:var(--accent-blue);border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;display:flex}.kb-article-row-copy{flex-direction:column;flex:1;gap:4px;min-width:0;display:flex}.kb-article-row-title{color:var(--foreground);font-size:14px;font-weight:700;line-height:1.4}.kb-article-row-summary{color:var(--muted-foreground);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:13px;line-height:1.45;display:-webkit-box;overflow:hidden}.kb-article-row-state{color:var(--muted-foreground);flex-shrink:0;align-items:center;gap:6px;display:flex}.kb-article-meta{color:var(--muted-foreground);font-size:12px;line-height:16px}.kb-review-item{background:var(--card);border:1px solid var(--border);cursor:pointer;border-radius:10px;padding:12px 14px;transition:border-color .15s}.kb-review-item:hover{border-color:var(--accent-blue)}.kb-review-tag{letter-spacing:.02em;color:var(--accent-blue);margin-bottom:4px;font-size:12px;font-weight:500;display:block}.kb-article-detail-heading{border-bottom:1px solid var(--border);padding-bottom:22px}.kb-article-detail-tags{flex-wrap:wrap}.kb-article-detail-title{color:var(--foreground);letter-spacing:-.025em!important;margin-top:16px!important;font-size:clamp(1.65rem,2.4vw,2.25rem)!important;font-weight:780!important;line-height:1.16!important}.kb-article-detail-summary{max-width:760px;color:var(--muted-foreground);margin-top:10px!important;font-size:15px!important;line-height:1.6!important}.kb-article-detail-revision{border:1px solid var(--border);text-align:center;background:var(--secondary);border-radius:12px;min-width:74px;padding:10px 12px}.kb-article-detail-revision .MuiTypography-root{display:block}.kb-article-body{max-width:820px;color:var(--foreground);padding:28px 4px 18px}.kb-article-body-heading{color:var(--foreground);margin:28px 0 10px!important;font-weight:760!important;line-height:1.25!important}.kb-article-body-heading:first-child{margin-top:0!important}.kb-article-body-heading--1{font-size:1.55rem!important}.kb-article-body-heading--2{font-size:1.3rem!important}.kb-article-body-heading--3{font-size:1.1rem!important}.kb-article-body-paragraph,.kb-article-body-list{color:color-mix(in oklch, var(--foreground) 88%, var(--muted-foreground));margin:0 0 16px!important;font-size:15px!important;line-height:1.75!important}.kb-article-body-list{padding-left:24px}.kb-article-body-list li+li{margin-top:8px}.kb-article-detail-footer{border-top:1px solid var(--border);flex-wrap:wrap;justify-content:flex-start;padding-top:18px}.kb-article-detail-footer>*{min-width:150px}.kb-article-detail-footer>.MuiButton-root{min-width:112px;margin-left:auto}.kb-authoring-section{flex-direction:column;gap:14px;padding-top:4px;display:flex}@media (width<=700px){.kb-hero-search{padding:34px 16px 46px}.kb-search-row,.kb-ask-row{flex-direction:column;align-items:stretch}.kb-search-icon,.kb-ask-icon{top:21px;transform:none}.kb-query-button.MuiButton-root{width:100%}.kb-status-bar,.kb-grounded-answer-heading,.kb-panel-heading,.kb-article-detail-heading,.kb-authoring-heading{flex-direction:column;align-items:flex-start}.kb-status-actions{justify-content:flex-start}.kb-article-row-state{flex-direction:column;align-items:flex-end}.kb-article-detail-revision{text-align:left;min-width:0}.kb-article-detail-footer>.MuiButton-root{margin-left:0}}.kb-command-center{border:1px solid var(--border);background:var(--card);box-shadow:0 8px 28px color-mix(in oklch, var(--foreground) 5%, transparent);border-radius:14px;flex-direction:column;gap:10px;padding:10px;display:flex}.kb-command-form{grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:10px;min-width:0;display:grid;position:relative}.kb-command-icon{color:var(--muted-foreground);pointer-events:none;position:absolute;left:17px}.kb-command-input{background:var(--background);width:100%;min-width:0;min-height:48px;color:var(--foreground);font:inherit;border:1px solid #0000;border-radius:10px;outline:none;padding:12px 16px 12px 50px;font-size:.95rem;transition:border-color .16s,box-shadow .16s}.kb-command-input::placeholder{color:var(--muted-foreground)}.kb-command-input:focus{border-color:var(--accent-blue);box-shadow:0 0 0 3px color-mix(in oklch, var(--accent-blue) 18%, transparent)}.kb-command-button.MuiButton-root{white-space:nowrap;border-radius:9px;min-width:96px;min-height:44px}.kb-command-button--aiva.MuiButton-root{min-width:116px}.kb-library-workspace,.kb-library-workspace>*{min-width:0}.kb-results-panel,.kb-article-pane,.kb-governance-card{border:1px solid var(--border);background:var(--card);box-shadow:none!important;border-radius:14px!important}.kb-results-panel__content.MuiCardContent-root{padding:0}.kb-results-panel__content>.kb-panel-heading,.kb-results-panel__content>.kb-library-filters{padding-inline:16px}.kb-results-panel__content>.kb-panel-heading{padding-top:16px}.kb-results-panel__content>.kb-library-filters{padding-bottom:14px}.kb-library-list{border:0;border-top:1px solid var(--border);background:var(--card);border-radius:0;max-height:720px;margin-top:0;overflow-y:auto}.kb-article-row{background:var(--card);border-left:3px solid #0000;align-items:flex-start;gap:12px;padding:15px 16px}.kb-article-row:hover{background:color-mix(in oklch, var(--accent-blue) 7%, var(--card))}.kb-article-row.is-active{border-left-color:var(--accent-blue);background:color-mix(in oklch, var(--accent-blue) 10%, var(--card))}.kb-article-icon{border-radius:9px;width:40px;height:40px}.kb-article-row-title{font-size:.86rem}.kb-article-row-summary{font-size:.78rem;line-height:1.42}.kb-article-meta{flex-wrap:wrap;align-items:center;gap:6px 9px;margin-top:2px;display:flex}.kb-article-row-chevron{color:var(--muted-foreground);flex:none;align-self:center}.kb-topic-label,.kb-audience-tag{border-radius:999px;align-items:center;width:fit-content;font-size:.68rem;font-weight:700;line-height:1;display:inline-flex}.kb-topic-label{background:color-mix(in oklch, var(--accent-blue) 10%, var(--secondary));color:var(--accent-blue);padding:4px 7px}.kb-audience-tag{padding:5px 9px}.kb-audience-tag--public{background:color-mix(in srgb, #147a43 12%, var(--card));color:#0b6234;border:1px solid #147a4347}.kb-audience-tag--internal{border:1px solid color-mix(in oklch, var(--warning) 24%, transparent);background:color-mix(in oklch, var(--warning) 15%, var(--card));color:color-mix(in oklch, var(--warning) 66%, var(--foreground))}.dark .kb-audience-tag--public{background:color-mix(in srgb, #147a43 26%, var(--card));color:#a5f3c1;border-color:#84e9aa57}.kb-article-pane>.MuiCardContent-root{padding:24px}.kb-article-breadcrumbs{color:var(--muted-foreground);flex-wrap:wrap;align-items:center;gap:4px;margin-bottom:16px;font-size:.72rem;font-weight:650;display:flex}.kb-article-breadcrumbs .MuiSvgIcon-root{font-size:14px}.kb-article-detail-heading{gap:18px;padding-bottom:20px}.kb-article-detail-heading>:first-child{min-width:0}.kb-article-detail-title{max-width:760px;margin-top:13px!important;font-size:clamp(1.65rem,2.1vw,2.35rem)!important}.kb-article-time-meta{color:var(--muted-foreground);flex-wrap:wrap;align-items:center;gap:9px 16px;margin-top:14px;font-size:.76rem;display:flex}.kb-article-time-meta span{align-items:center;gap:5px;display:inline-flex}.kb-article-time-meta .MuiSvgIcon-root{font-size:15px}.kb-answer-card{border:1px solid var(--border);border-radius:12px;margin-top:22px;padding:18px}.kb-answer-card--public{border-color:color-mix(in srgb, #147a43 34%, var(--border));background:color-mix(in srgb, #147a43 6%, var(--card))}.kb-answer-card--internal{border-color:color-mix(in oklch, var(--accent-blue) 35%, var(--border));background:color-mix(in oklch, var(--accent-blue) 7%, var(--card))}.kb-answer-card__heading,.kb-structured-section__heading,.kb-related-guidance__heading{color:var(--foreground);align-items:center;gap:8px;display:flex}.kb-answer-card__heading .MuiSvgIcon-root{color:#147a43;font-size:20px}.kb-answer-card--internal .kb-answer-card__heading .MuiSvgIcon-root{color:var(--accent-blue)}.dark .kb-answer-card--public{border-color:color-mix(in srgb, #84e9aa 32%, var(--border));background:color-mix(in srgb, #147a43 18%, var(--card))}.dark .kb-answer-card--public .kb-answer-card__heading .MuiSvgIcon-root{color:#84e9aa}.kb-answer-card>.MuiTypography-root:last-child{color:color-mix(in oklch, var(--foreground) 90%, var(--muted-foreground));margin-top:10px;font-size:.92rem;line-height:1.65}.kb-structured-sections{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:14px;display:grid}.kb-structured-section{border:1px solid var(--border);background:var(--background);border-radius:12px;min-width:0;padding:16px}.kb-structured-section--general{grid-column:1/-1}.kb-structured-section--key-points{border-color:color-mix(in oklch, var(--accent-blue) 30%, var(--border));background:color-mix(in oklch, var(--accent-blue) 5%, var(--card))}.kb-structured-section--escalation{border-color:color-mix(in oklch, var(--warning) 36%, var(--border));background:color-mix(in oklch, var(--warning) 6%, var(--card))}.kb-structured-section__heading .MuiSvgIcon-root{color:var(--accent-blue);font-size:19px}.kb-structured-section--escalation .kb-structured-section__heading .MuiSvgIcon-root{color:var(--warning)}.kb-structured-section>.MuiTypography-root{color:color-mix(in oklch, var(--foreground) 88%, var(--muted-foreground));margin-top:9px;font-size:.84rem;line-height:1.6}.kb-structured-section ul{color:color-mix(in oklch, var(--foreground) 88%, var(--muted-foreground));margin:10px 0 0;padding-left:20px;font-size:.84rem;line-height:1.55}.kb-structured-section li+li{margin-top:6px}.kb-related-guidance{border-top:1px solid var(--border);margin-top:20px;padding-top:18px}.kb-related-guidance__grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:9px;margin-top:11px;display:grid}.kb-related-guidance__grid button{appearance:none;border:1px solid var(--border);background:var(--background);min-width:0;color:var(--accent-blue);font:inherit;text-align:left;cursor:pointer;border-radius:9px;justify-content:space-between;align-items:center;gap:8px;padding:10px 12px;font-size:.78rem;font-weight:650;display:flex}.kb-related-guidance__grid button:hover,.kb-related-guidance__grid button:focus-visible{border-color:var(--accent-blue);outline:none}.kb-related-guidance__grid button span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.kb-side-rail{position:sticky;top:12px}.kb-governance-card>.MuiCardContent-root{padding:14px}.kb-governance-card .MuiTypography-subtitle1{margin-bottom:12px;font-size:.86rem;font-weight:750}.kb-governance-list{flex-direction:column;gap:11px;margin:0;display:flex}.kb-governance-list>div{min-width:0}.kb-governance-list dt,.kb-governance-topics>.MuiTypography-caption{color:var(--muted-foreground);font-size:.67rem;font-weight:650}.kb-governance-list dd{overflow-wrap:anywhere;color:var(--foreground);margin:2px 0 0;font-size:.76rem;line-height:1.4}.kb-governance-topics{border-top:1px solid var(--border);margin-top:14px;padding-top:12px}.kb-governance-topics>div{flex-wrap:wrap;gap:6px;margin-top:7px;display:flex}@media (width<=1199px){.kb-side-rail{grid-template-columns:repeat(2,minmax(0,1fr));display:grid;position:static}}@media (width<=899px){.kb-command-form{grid-template-columns:minmax(0,1fr) auto}.kb-command-button--aiva.MuiButton-root{grid-column:2}.kb-library-list{max-height:480px}.kb-structured-sections,.kb-related-guidance__grid{grid-template-columns:1fr}.kb-structured-section--general{grid-column:auto}}@media (width<=600px){.kb-command-form{grid-template-columns:1fr 1fr}.kb-command-icon{top:15px}.kb-command-input{grid-column:1/-1}.kb-command-button.MuiButton-root,.kb-command-button--aiva.MuiButton-root{grid-column:auto;width:100%}.kb-article-pane>.MuiCardContent-root{padding:18px}.kb-article-detail-heading{flex-direction:column}.kb-article-detail-revision{text-align:center;min-width:64px}.kb-side-rail{display:flex}}.assistant-side-rail{z-index:1400;box-sizing:border-box;background:var(--background);border-left:1px solid var(--border);width:420px;height:100dvh;box-shadow:-14px 0 36px color-mix(in oklch, var(--background) 72%, transparent);flex:0 0 420px;padding-top:64px;position:relative;overflow:hidden}.assistant-drawer-shell{height:100%;min-height:0;font-family:var(--font-sans);background:radial-gradient(circle at 100% 0%, color-mix(in oklch, var(--accent-blue) 8%, transparent), transparent 34%), var(--background);flex-direction:column;display:flex;overflow:hidden}.assistant-drawer-shell *{font-family:var(--font-sans)}@media (width<=599px){.assistant-side-rail{z-index:1400;border-left:0;width:100vw;height:100dvh;padding-top:0;position:fixed;inset:0}}.assistant-drawer-header{flex:none;align-items:center;gap:10px;padding:12px 16px 10px;display:flex}.assistant-brand-mark,.assistant-welcome-orb{color:var(--accent-blue-foreground);background:var(--accent-blue);box-shadow:0 6px 18px color-mix(in oklch, var(--accent-blue) 22%, transparent);place-items:center;display:grid}.assistant-brand-mark{border-radius:11px;width:36px;height:36px}.assistant-brand-mark .MuiSvgIcon-root{font-size:19px}.assistant-brand-title{color:var(--foreground);font-size:15px;font-weight:700;line-height:1.2}.assistant-brand-subtitle{color:var(--muted-foreground);margin-top:1px;font-size:11px;line-height:1.3}.assistant-context-bar{color:var(--muted-foreground);background:color-mix(in oklch, var(--card) 76%, transparent);border:1px solid var(--border);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-radius:12px;flex:none;align-items:center;gap:8px;margin:0 16px;padding:7px 10px;display:flex}.assistant-context-bar .MuiTypography-root{overflow-wrap:anywhere;min-width:0}.assistant-context-dot{background:var(--success);width:7px;height:7px;box-shadow:0 0 0 4px color-mix(in oklch, var(--success) 12%, transparent);border-radius:50%;flex:none}.assistant-drawer-thread{overscroll-behavior:contain;flex:1;min-height:0;padding:16px;overflow:auto}.assistant-inline-alert.MuiAlert-root{border-radius:10px;margin-bottom:10px;padding:5px 9px;font-size:.75rem}.assistant-welcome{flex-direction:column;justify-content:flex-start;align-items:center;gap:8px;min-height:0;padding:12px 0 8px;display:flex}.assistant-welcome-orb{border-radius:16px;width:48px;height:48px;margin-bottom:2px}.assistant-welcome-orb .MuiSvgIcon-root{font-size:24px}.assistant-suggestion-grid{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:8px;width:100%;margin-top:8px;display:grid}.assistant-suggestion-card.MuiButton-root{min-height:64px;color:var(--foreground);text-align:left;white-space:normal;text-transform:none;background:color-mix(in oklch, var(--card) 88%, transparent);border:1px solid var(--border);border-radius:12px;justify-content:flex-start;align-items:flex-start;gap:8px;padding:10px 11px;font-size:13px;line-height:1.3;overflow:visible;box-shadow:0 2px 8px #0000000a}.assistant-suggestion-card>span{overflow-wrap:anywhere;min-width:0}.assistant-suggestion-card.MuiButton-root:hover{border-color:color-mix(in oklch, var(--accent-blue) 55%, transparent);background:var(--card);transform:translateY(-1px);box-shadow:0 8px 18px #00000014}.assistant-suggestion-card .MuiSvgIcon-root{color:var(--accent-blue);flex:none;font-size:19px}.assistant-message{color:var(--foreground);background:var(--card);border:1px solid var(--border);border-radius:13px;padding:11px 12px;box-shadow:0 2px 8px #0000000a}.assistant-message--aiva{border-color:color-mix(in oklch, var(--accent-blue) 20%, transparent);background:linear-gradient(145deg, var(--card), var(--card));grid-template-columns:32px minmax(0,1fr);gap:10px;display:grid}.assistant-message--user{width:fit-content;max-width:86%;color:var(--accent-blue-foreground);background:var(--accent-blue);border-color:var(--accent-blue);box-shadow:0 5px 14px color-mix(in oklch, var(--accent-blue) 20%, transparent);margin-left:auto}.assistant-message--user .MuiTypography-root{color:inherit}.assistant-turn-time{margin-top:5px;display:block;color:color-mix(in oklch, var(--accent-blue-foreground) 72%, transparent)!important;font-size:.625rem!important;line-height:1.2!important}.assistant-message-avatar{width:32px;height:32px;color:var(--accent-blue-foreground);background:var(--accent-blue);border-radius:10px;place-items:center;display:grid}.assistant-message-avatar .MuiSvgIcon-root{font-size:17px}.assistant-source-card.MuiButton-root{color:var(--foreground);background:color-mix(in oklch, var(--card) 86%, transparent);border:1px solid var(--border);white-space:normal;border-radius:13px;justify-content:flex-start;gap:10px;padding:11px 12px;display:flex}.assistant-source-card.MuiButton-root:hover{border-color:color-mix(in oklch, var(--accent-blue) 45%, transparent);background:var(--card)}.assistant-source-card>.MuiSvgIcon-root:first-child{color:var(--accent-blue)}.assistant-turn-sources{margin-top:10px}.assistant-drawer-composer{border-top:1px solid var(--border);background:color-mix(in oklch, var(--card) 94%, transparent);-webkit-backdrop-filter:blur(16px);backdrop-filter:blur(16px);flex:none;max-height:48dvh;padding:10px 16px 12px;overflow:auto}.assistant-drawer-composer>.MuiFormControl-root{margin-bottom:8px}.assistant-composer-card{background:var(--card);border:1px solid color-mix(in oklch, var(--muted-foreground) 42%, transparent);border-radius:14px;padding:9px 10px 6px;transition:border-color .18s,box-shadow .18s;box-shadow:0 5px 16px #00000014}.assistant-composer-card:focus-within{border-color:color-mix(in oklch, var(--accent-blue) 72%, transparent);box-shadow:0 7px 18px color-mix(in oklch, var(--accent-blue) 13%, transparent)}.assistant-composer-card textarea{color:var(--foreground);font-size:13px;line-height:1.4}.assistant-composer-actions{border-top:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:6px;margin-top:6px;padding-top:6px;display:flex}.assistant-governed-status{color:var(--muted-foreground);align-items:center;gap:7px;margin-right:auto;display:flex}.assistant-send-button.MuiIconButton-root{width:36px;min-width:36px;height:36px;min-height:36px;color:var(--accent-blue-foreground)!important;background:var(--accent-blue)!important}.assistant-send-button.MuiIconButton-root:hover{background:var(--accent-blue)!important}.assistant-send-button.MuiIconButton-root.Mui-disabled{color:var(--muted-foreground)!important;background:var(--border)!important}.assistant-privacy-note{color:var(--muted-foreground);text-align:center;margin-top:6px;font-size:10px;line-height:1.35;display:block}@media (width<=520px){.assistant-drawer-thread,.assistant-drawer-header,.assistant-drawer-composer{padding-inline:16px}.assistant-context-bar{margin-inline:16px}.assistant-suggestion-grid{grid-template-columns:repeat(auto-fit,minmax(140px,1fr))}}@media (width<=360px){.assistant-suggestion-grid{grid-template-columns:1fr}}.roadrunner-logo{object-fit:contain;object-position:center;height:auto;display:block}.roadrunner-logo--customer-header{width:66px;max-height:48px}.roadrunner-logo--workforce-header{width:46px;max-height:44px;transition:width .22s}.mc-navbar-brand.is-expanded .roadrunner-logo--workforce-header{width:64px}.roadrunner-logo--mobile-header{width:42px;max-height:34px}.customer-chat-page{place-items:center;min-height:calc(100dvh - 120px);display:grid}.customer-chat-shell.MuiCard-root{border:1px solid var(--border);background:var(--card);width:100%;height:min(760px,100dvh - 120px);min-height:520px;box-shadow:0 18px 54px color-mix(in oklab, var(--foreground) 9%, transparent);border-radius:22px;grid-template-rows:auto minmax(0,1fr) auto auto;display:grid;overflow:hidden}.customer-chat-header{border-bottom:1px solid var(--border);align-items:center;gap:12px;min-height:72px;padding:12px 18px;display:flex}.customer-chat-avatar.MuiAvatar-root,.customer-chat-welcome-avatar.MuiAvatar-root{color:var(--primary-foreground);background:var(--primary)}.customer-chat-status.MuiChip-root{color:var(--muted-foreground);border:1px solid var(--border);background:var(--muted);margin-left:auto;font-weight:700}.customer-chat-status.is-online.MuiChip-root{color:#0a6b48;border-color:color-mix(in oklab, #19a974 35%, var(--border));background:color-mix(in oklab, #19a974 12%, var(--card))}.customer-chat-status.is-ended.MuiChip-root{color:var(--muted-foreground);border-color:color-mix(in oklab, var(--muted-foreground) 35%, var(--border));background:color-mix(in oklab, var(--muted-foreground) 9%, var(--card))}.customer-chat-history{background:radial-gradient(circle at 12% 8%, color-mix(in oklab, var(--primary) 7%, transparent), transparent 34%), var(--background);min-height:0;padding:22px 20px;overflow-y:auto}.customer-chat-welcome{text-align:center;flex-direction:column;justify-content:center;align-items:center;width:min(100%,430px);min-height:100%;margin-inline:auto;display:flex}.customer-chat-welcome-avatar.MuiAvatar-root{width:52px;height:52px;margin-bottom:14px}.customer-chat-welcome .MuiTypography-body2{max-width:390px;margin-top:6px;line-height:1.6}.customer-chat-message-list{width:100%}.customer-chat-message{border:1px solid var(--border);background:var(--card);width:fit-content;max-width:min(78%,520px);box-shadow:0 5px 16px color-mix(in oklab, var(--foreground) 5%, transparent);border-radius:16px 16px 16px 5px;padding:10px 13px 8px}.customer-chat-message.is-customer{color:var(--primary-foreground);border-color:var(--primary);background:var(--primary);border-radius:16px 16px 5px;margin-left:auto}.customer-chat-message.is-handoff{border-color:color-mix(in oklab, var(--accent) 46%, var(--border));background:color-mix(in oklab, var(--accent) 10%, var(--card))}.customer-chat-message.is-terminal{border-style:dashed;border-color:color-mix(in oklab, var(--muted-foreground) 40%, var(--border));background:color-mix(in oklab, var(--muted-foreground) 7%, var(--card))}.customer-chat-sender.MuiTypography-root,.customer-chat-time.MuiTypography-root{font-size:.67rem;display:block}.customer-chat-sender.MuiTypography-root{color:var(--muted-foreground);margin-bottom:3px;font-weight:800}.customer-chat-message.is-customer .customer-chat-sender,.customer-chat-message.is-customer .customer-chat-time{color:color-mix(in oklab, var(--primary-foreground) 78%, transparent)}.customer-chat-time.MuiTypography-root{color:var(--muted-foreground);text-align:right;margin-top:5px}.customer-message-feedback{border-top:1px solid color-mix(in oklab, var(--border) 76%, transparent);color:var(--muted-foreground);gap:4px;margin-top:7px;padding-top:6px;display:grid}.customer-message-feedback__actions{align-items:center;gap:2px;display:flex}.customer-message-feedback__actions .MuiIconButton-root{width:28px;height:28px;color:var(--muted-foreground)}.customer-message-feedback__actions .MuiIconButton-root.is-selected{color:var(--primary);background:color-mix(in oklab, var(--primary) 12%, transparent)}.customer-message-feedback__details,.customer-csat__details{grid-template-columns:minmax(130px,.8fr) minmax(170px,1.2fr) auto;align-items:center;gap:6px;margin-top:4px;display:grid}.customer-message-feedback__details .MuiInputBase-root,.customer-csat__details .MuiInputBase-root{min-height:36px;font-size:.78rem}.customer-message-feedback__error,.customer-csat__error{color:var(--destructive);align-items:center;gap:6px;display:flex}.customer-feedback-thanks.MuiTypography-root{color:var(--success);font-weight:700}.customer-chat-expired.MuiAlert-root{margin:0 16px 8px}.customer-chat-waiting{border:1px solid color-mix(in oklab, var(--accent-blue) 32%, var(--border));color:var(--foreground);background:color-mix(in oklab, var(--accent-blue) 8%, var(--card));border-radius:12px;align-items:center;gap:10px;margin:0 16px 10px;padding:10px 12px;display:flex}.customer-chat-waiting .MuiCircularProgress-root{color:var(--accent-blue);flex:none}.customer-chat-waiting.is-connected{border-color:color-mix(in oklab, var(--success) 42%, var(--border));background:color-mix(in oklab, var(--success) 9%, var(--card))}.customer-chat-waiting.is-connected .MuiSvgIcon-root{color:var(--success);flex:none}.customer-chat-waiting.is-ended{border-color:color-mix(in oklab, var(--muted-foreground) 30%, var(--border));background:color-mix(in oklab, var(--muted-foreground) 7%, var(--card))}.customer-chat-waiting.is-ended .MuiSvgIcon-root{color:var(--muted-foreground);flex:none}.customer-chat-waiting .MuiTypography-body2-root{font-weight:750}.customer-chat-waiting .MuiTypography-caption{color:var(--muted-foreground)}.customer-csat{border:1px solid color-mix(in oklab, var(--primary) 24%, var(--border));background:color-mix(in oklab, var(--primary) 5%, var(--card));border-radius:12px;gap:7px;margin:0 16px 10px;padding:12px;display:grid}.customer-csat__loading{align-items:center;gap:4px;display:flex}.customer-csat__faces{grid-template-columns:repeat(5,minmax(0,1fr));align-items:start;gap:4px;display:grid}.customer-csat__face{min-width:0;color:var(--muted-foreground);text-align:center;place-items:center;gap:2px;display:grid}.customer-csat__face .MuiIconButton-root{width:38px;height:38px;color:var(--muted-foreground)}.customer-csat__face .MuiIconButton-root.is-selected{color:#b86d00;background:oklab(69.4989% .049155 .141499/.16)}.customer-csat__face .MuiTypography-caption-root{overflow-wrap:anywhere;font-size:.62rem;line-height:1.15}.customer-csat__outcomes{flex-wrap:wrap;gap:6px;display:flex}.customer-csat__outcomes .MuiButton-root{min-height:32px;color:var(--muted-foreground);border-color:var(--border);text-transform:none}.customer-csat__outcomes .MuiButton-root.is-selected{color:var(--primary-foreground);border-color:var(--primary);background:var(--primary)}.customer-csat__submit.MuiButton-root{text-transform:none;justify-self:start}.insights-feedback-section{gap:14px;padding-top:6px;display:grid}.insights-feedback-distribution{max-width:620px}.insights-feedback-breakdown-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.insights-feedback-breakdown-grid .insights-feedback-distribution{max-width:none}.feedback-review-context{gap:8px;min-width:260px;max-width:480px;display:grid}.feedback-review-context>div{border-left:2px solid var(--border);padding-left:8px}.feedback-review-controls{min-width:190px}.customer-chat-composer{border-top:1px solid var(--border);background:var(--card);padding:13px 16px 12px}.customer-chat-input.MuiTextField-root{width:100%}.customer-chat-input .MuiOutlinedInput-root{background:var(--background);border-radius:18px;align-items:flex-end}.customer-chat-input textarea{padding-block:5px}.customer-chat-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.customer-chat-support-action.MuiButton-root{min-height:32px;color:var(--muted-foreground);text-transform:none;border-radius:999px;font-weight:750}.customer-chat-support-action.MuiButton-root:hover{color:var(--foreground);background:var(--muted)}.customer-chat-attachment-preview{border:1px solid var(--border);background:var(--secondary);border-radius:10px;grid-template-columns:48px minmax(0,1fr) auto;align-items:center;gap:8px;padding:7px 8px;display:grid}.customer-chat-attachment-preview img{object-fit:cover;border-radius:6px;width:48px;height:48px;display:block}.customer-chat-attachment-preview .MuiTypography-caption-root{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.customer-chat-attachment-error.MuiTypography-root{color:var(--destructive);display:block}.customer-chat-action-feedback.MuiTypography-root{color:var(--muted-foreground);text-align:right;flex:180px}.customer-chat-security.MuiTypography-root{text-align:center;margin-top:7px;font-size:.67rem;display:block}@media (width<=900px){.insights-feedback-breakdown-grid{grid-template-columns:1fr}}@media (width<=600px){.screen-content:has(>.customer-chat-page){padding:12px}.customer-chat-page{min-height:calc(100dvh - 96px)}.customer-chat-shell.MuiCard-root{border-radius:16px;height:calc(100dvh - 96px);min-height:0}.customer-chat-header{min-height:64px;padding-inline:14px}.customer-chat-history{padding:16px 12px}.customer-chat-message{max-width:86%}.customer-message-feedback__details,.customer-csat__details{grid-template-columns:1fr}.customer-csat{margin-inline:10px}.customer-csat__faces{gap:1px}.customer-csat__face .MuiIconButton-root{width:34px;height:34px}.customer-chat-action-feedback.MuiTypography-root{text-align:left;flex-basis:100%}}.mc-sidebar-nav .mc-nav-link.Mui-selected,.mc-sidebar-nav .mc-nav-link.Mui-selected:hover,.mc-sidebar-nav .mc-nav-link.is-active{color:var(--sidebar-primary)!important;background-color:color-mix(in oklab, var(--sidebar-primary) 12%, transparent)!important}.mc-sidebar-nav.MuiList-root{flex-direction:column;gap:2px;padding:0 16px;display:flex}.mc-sidebar-nav .mc-nav-link.MuiListItemButton-root{border-radius:var(--radius-md);flex:none;min-height:40px;padding:10px 12px}.mc-sidebar-section+.mc-sidebar-section{margin-top:8px}.mc-sidebar-section-label.MuiTypography-root{min-height:18px;padding:14px 16px 5px}.mc-sidebar--collapsed .mc-sidebar-section-label{color:#0000;visibility:hidden}.mc-sidebar--collapsed .mc-sidebar-nav.MuiList-root{padding-inline:12px}.mc-sidebar--collapsed .mc-sidebar-nav .mc-nav-link.MuiListItemButton-root{justify-content:center;padding-inline:10px}.mc-sidebar--collapsed .mc-nav-link-label{opacity:0;pointer-events:none;width:0}.mc-sidebar--expanded .mc-nav-link-icon{margin-right:12px}.assistant-drawer-section{border-top:1px solid var(--border);margin-top:4px;padding-top:10px}.assistant-answer-card,.assistant-citation-item{border:1px solid var(--border);background:var(--card);border-radius:10px;margin-top:8px;padding:10px 12px}.administration-workspace,.platform-administration-workspace{width:min(100%,1480px);min-width:0;margin-inline:auto}.administration-page-heading{text-align:left;justify-items:start;gap:5px;padding-inline:0;display:grid}.administration-page-heading .MuiTypography-h4{font-size:clamp(1.55rem,2vw,2rem);font-weight:750;line-height:1.15}.support-admin-layout,.platform-admin-layout{grid-template-columns:236px minmax(0,1fr);align-items:start;gap:24px;min-width:0;display:grid}.admin-area-switcher{border:1px solid var(--border);background:var(--card);border-radius:14px;justify-content:space-between;align-items:center;gap:20px;min-width:0;padding:14px 18px;display:flex}.admin-area-switcher .MuiTypography-body2{margin-top:3px}.admin-alert-stack{z-index:1350;pointer-events:none;width:min(400px,100vw - 48px);position:fixed;bottom:24px;right:84px}.admin-alert-stack .MuiAlert-root{pointer-events:auto;border-radius:12px;width:100%;box-shadow:0 10px 28px #0f172a2e}.admin-alert-stack .MuiAlert-colorSuccess{color:#fff;background:#166534;border-color:#166534}.admin-alert-stack .MuiAlert-colorError{color:#fff;background:#991b1b;border-color:#991b1b}.admin-alert-stack .MuiAlert-icon{color:currentColor}.support-admin-section-nav,.platform-admin-section-nav{border:1px solid var(--border);background:var(--card);border-radius:16px;flex-direction:column;gap:6px;min-width:0;padding:12px;display:flex;position:sticky;top:16px;box-shadow:0 8px 24px #0f172a0f}.administration-workspace .MuiButton-root,.platform-administration-workspace .MuiButton-root{text-transform:none;white-space:nowrap;border-radius:10px;align-self:flex-start;min-width:132px;min-height:40px;padding:8px 16px;font-size:.875rem;font-weight:700;line-height:1.25}.support-admin-section-nav .MuiButton-root,.platform-admin-section-nav .MuiButton-root{justify-content:flex-start;width:100%;min-width:0;min-height:42px;padding-inline:14px;transition:none}.support-admin-section-nav .MuiButton-root[aria-current=page],.platform-admin-section-nav .MuiButton-root[aria-current=page]{color:var(--accent-blue-foreground);background:var(--accent-blue)}.support-admin-section-nav .MuiButton-root:not([aria-current=page]),.platform-admin-section-nav .MuiButton-root:not([aria-current=page]){background:0 0}.support-admin-section,.platform-admin-section{min-width:0}.support-admin-section>.MuiStack-root,.platform-admin-section>.MuiStack-root,.platform-admin-section>.MuiGrid-root{row-gap:24px}.administration-workspace .support-admin-section .MuiCard-root,.administration-workspace .platform-admin-section .MuiCard-root,.platform-administration-workspace .platform-admin-section .MuiCard-root{border:1px solid var(--border);background:var(--card);border-radius:16px;box-shadow:0 8px 24px #0f172a0d}.administration-workspace .MuiCardContent-root,.platform-administration-workspace .MuiCardContent-root{padding:24px}.administration-workspace .MuiCardContent-root:last-child,.platform-administration-workspace .MuiCardContent-root:last-child{padding-bottom:24px}.admin-section-header{min-width:0;padding:8px 2px 0}.admin-section-header .MuiTypography-h5{color:var(--text);letter-spacing:-.02em;font-size:clamp(1.25rem,1.8vw,1.5rem);font-weight:750;line-height:1.2}.admin-section-header .MuiTypography-body2{max-width:780px;margin-top:7px;line-height:1.55}.support-admin-card-heading{gap:5px;margin-bottom:18px;display:grid}.support-admin-card-heading--actions{justify-content:space-between;align-items:flex-start;gap:20px;display:flex}.support-admin-lifecycle-header{gap:5px;display:grid}.support-admin-lifecycle-group{flex-wrap:wrap;align-items:center;gap:8px 24px;min-height:24px;padding-inline:2px;display:flex}.support-admin-lifecycle-item:has(.support-admin-lifecycle){flex:100%}.support-admin-current-version{min-width:0;color:var(--text-muted);align-items:center;gap:12px;display:inline-flex}.support-admin-current-version-label{color:var(--text-muted);align-items:center;gap:7px;display:inline-flex;font-weight:650!important}.support-admin-current-version-label:before{content:"";background:#15803d;border-radius:50%;width:7px;height:7px}.admin-chip-row{gap:8px!important}.admin-action-row{flex-wrap:wrap;align-items:center;gap:10px!important}.admin-form-actions{border-top:1px solid var(--border);align-items:center;gap:10px;width:100%;margin-top:4px;padding-top:18px;display:flex}.admin-section-toolbar{border-bottom:1px solid var(--border);padding-bottom:18px;gap:16px!important}.admin-compact-actions .MuiButton-root,.support-admin-table .MuiButton-root{min-width:108px}.support-admin-section .MuiButton-text,.platform-admin-section .MuiButton-text{border:1px solid color-mix(in oklab, var(--primary) 58%, var(--border));background:var(--card)}.platform-admin-lifecycle,.support-admin-lifecycle{border-left:4px solid var(--accent-blue)!important;box-shadow:none!important}.platform-admin-lifecycle .MuiCardContent-root>.MuiStack-root,.support-admin-lifecycle .MuiCardContent-root>.MuiStack-root{gap:16px}.platform-admin-preview{position:sticky;top:16px}.platform-admin-customer-bubble,.platform-admin-assistant-bubble,.support-admin-audit-change,.platform-admin-comparison{border:1px solid var(--border);background:var(--card);border-radius:12px;padding:14px 16px}.platform-admin-customer-bubble{background:var(--muted)}.platform-admin-assistant-bubble{background:color-mix(in oklab, var(--accent-blue) 8%, var(--card));border-color:color-mix(in oklab, var(--accent-blue) 32%, var(--border))}.support-admin-audit-change,.support-admin-hours-overview{height:100%}.support-admin-summary-strip{border:1px solid var(--border);background:var(--card);border-radius:16px;grid-template-columns:repeat(4,minmax(0,1fr));display:grid;overflow:hidden;box-shadow:0 8px 24px #0f172a0d}.support-admin-summary-strip--three{grid-template-columns:repeat(3,minmax(0,1fr))}.support-admin-summary-strip--embedded{box-shadow:none;border-radius:12px;margin-top:18px}.support-admin-summary-datum{gap:4px;min-width:0;padding:17px 18px;display:grid}.support-admin-summary-datum+.support-admin-summary-datum{border-left:1px solid var(--border)}.support-admin-summary-datum .MuiTypography-overline,.support-admin-inline-datum .MuiTypography-overline,.support-admin-message-preview .MuiTypography-overline,.support-admin-notification-settings>.MuiTypography-overline{color:var(--text-muted);letter-spacing:.07em;font-size:.7rem;font-weight:800;line-height:1.3}.support-admin-summary-datum .MuiTypography-h6{overflow-wrap:anywhere;font-size:1.1rem;line-height:1.3}.support-admin-queue-list,.support-admin-agent-workload-list,.support-admin-notification-list,.support-admin-audit-list{border:1px solid var(--border);border-radius:12px;overflow:hidden}.support-admin-queue-header,.support-admin-queue-row{grid-template-columns:minmax(320px,1.8fr) repeat(4,minmax(72px,.45fr)) minmax(132px,auto);align-items:center;gap:18px;display:grid}.support-admin-queue-header{min-height:40px;color:var(--text-muted);background:var(--muted);padding:8px 18px}.support-admin-queue-header .MuiTypography-overline{letter-spacing:.07em;font-size:.68rem;font-weight:800}.support-admin-queue-row{padding:18px}.support-admin-queue-row+.support-admin-queue-row,.support-admin-notification-row+.support-admin-notification-row,.support-admin-audit-row+.support-admin-audit-row,.support-admin-queue-header+.support-admin-queue-row,.support-admin-notification-header+.support-admin-notification-row{border-top:1px solid var(--border)}.support-admin-queue-identity{gap:5px;min-width:0;display:grid}.support-admin-queue-row>.support-admin-inline-datum .MuiTypography-overline{display:none}.support-admin-queue-row>.MuiButton-root{place-self:center end}.support-admin-agent-workload-card .support-admin-card-heading{margin-bottom:18px}.support-admin-agent-workload-header,.support-admin-agent-workload-row{grid-template-columns:minmax(220px,1.3fr) minmax(100px,.55fr) minmax(110px,.65fr) minmax(120px,.7fr) minmax(180px,1fr) minmax(152px,auto);align-items:center;gap:18px;display:grid}.support-admin-agent-workload-header{min-height:40px;color:var(--text-muted);background:var(--muted);padding:8px 18px}.support-admin-agent-workload-header .MuiTypography-overline{letter-spacing:.07em;font-size:.68rem;font-weight:800}.support-admin-agent-workload-row{padding:18px}.support-admin-agent-workload-row+.support-admin-agent-workload-row,.support-admin-agent-workload-header+.support-admin-agent-workload-row{border-top:1px solid var(--border)}.support-admin-agent-workload-identity{gap:3px;min-width:0;display:grid}.support-admin-agent-workload-row>.support-admin-inline-datum .MuiTypography-overline{display:none}.support-admin-agent-workload-row>.MuiButton-root{place-self:center end}.support-admin-state-text{color:var(--text-muted);flex:none;align-items:center;gap:7px;display:inline-flex;font-weight:700!important}.support-admin-state-text:before{background:var(--text-muted);content:"";border-radius:50%;width:8px;height:8px}.support-admin-state-text.is-open:before{background:#15803d}.support-admin-queue-stats{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;min-width:0;display:grid}.support-admin-inline-datum{gap:4px;min-width:0;display:grid}.support-admin-inline-datum .MuiTypography-body2{overflow-wrap:anywhere;font-weight:650}.support-admin-schedule-list{border:1px solid var(--border);border-radius:12px;grid-template-columns:repeat(2,minmax(0,1fr));display:grid;overflow:hidden}.support-admin-schedule-row{grid-template-columns:minmax(100px,.6fr) minmax(0,1.4fr);align-items:center;gap:16px;padding:13px 16px;display:grid}.support-admin-schedule-row:nth-child(2n){border-left:1px solid var(--border)}.support-admin-schedule-row:nth-child(n+3){border-top:1px solid var(--border)}.support-admin-detail-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-top:18px;display:grid}.support-admin-message-preview{border:1px solid var(--border);border-left:4px solid var(--accent-blue);background:var(--card);border-radius:12px;gap:7px;margin-top:18px;padding:14px 16px;display:grid}.support-admin-card-actions{border-top:1px solid var(--border);margin-top:18px;padding-top:18px}.support-admin-notification-header,.support-admin-notification-row{grid-template-columns:minmax(260px,1.25fr) 130px minmax(300px,1fr);gap:22px;display:grid}.support-admin-notification-banner-setting{border:1px solid var(--border);background:var(--muted);border-radius:12px;grid-template-columns:minmax(0,1fr) 140px;align-items:center;gap:20px;margin-bottom:18px;padding:16px;display:grid}.support-admin-notification-banner-setting>div{gap:4px;display:grid}.support-admin-notification-header{min-height:40px;color:var(--text-muted);background:var(--muted);align-items:center;padding:8px 18px}.support-admin-notification-header .MuiTypography-overline{letter-spacing:.07em;font-size:.68rem;font-weight:800}.support-admin-notification-row{align-items:start;padding:18px}.support-admin-notification-copy{gap:4px;min-width:0;display:grid}.support-admin-notification-state{min-width:0}.support-admin-notification-settings{gap:7px;min-width:0;display:grid}.support-admin-notification-settings .MuiTextField-root{margin-top:5px}.support-admin-channel-options{flex-wrap:wrap;gap:4px 12px!important}.support-admin-audit-row{gap:14px;padding:18px;display:grid}.support-admin-audit-actions{flex-wrap:wrap}.support-admin-audit-controls .MuiCardContent-root{justify-content:space-between;align-items:center;gap:18px;display:flex;padding-block:12px!important}.support-admin-audit-controls .MuiTabs-root{flex:none;min-height:38px}.support-admin-audit-controls .MuiTab-root{min-height:38px;padding-block:6px}.support-admin-audit-filter-row{align-items:center;margin-left:auto}.support-admin-audit-filter-row .MuiTextField-root{width:164px}.support-admin-audit-table-card{min-width:0;overflow:hidden}.support-admin-audit-table-card .MuiCardContent-root{padding:0!important}.support-admin-audit-table-heading{justify-content:space-between;align-items:flex-start;gap:20px;padding:15px 18px;display:flex}.support-admin-audit-table-container{border-top:1px solid var(--border);max-width:100%;overflow-x:auto}.support-admin-audit-table{min-width:1040px}.support-admin-audit-table .MuiTableCell-head{color:var(--text-muted);background:var(--muted);letter-spacing:.06em;text-transform:uppercase;padding:8px 12px;font-size:.69rem;font-weight:800;line-height:1.3}.support-admin-audit-table .MuiTableCell-body{vertical-align:top;border-color:var(--border);padding:9px 12px;font-size:.82rem;line-height:1.4}.support-admin-audit-primary{font-weight:700!important}.support-admin-audit-detail-cell{overflow-wrap:anywhere;min-width:220px;max-width:360px}.support-admin-empty-state .MuiCardContent-root,.support-admin-explainer-card .MuiCardContent-root{gap:8px;display:grid}@media (width<=900px){.support-admin-audit-controls .MuiCardContent-root,.support-admin-audit-table-heading{flex-direction:column;align-items:stretch}.support-admin-audit-filter-row{align-items:stretch;margin-left:0}.support-admin-audit-filter-row .MuiTextField-root{width:100%}}.support-admin-empty-state .MuiButton-root,.support-admin-explainer-card .MuiButton-root{margin-top:4px}.support-admin-code-row{border:1px solid var(--border);background:var(--card);border-radius:12px;align-items:center;padding:12px}.admin-editor-dialog .MuiDialog-paper{background:var(--card);border-radius:18px;overflow:hidden;box-shadow:0 22px 60px #0f172a47}.admin-editor-dialog .MuiDialogTitle-root{border-bottom:1px solid var(--border);background:var(--card);padding:20px 24px 18px;font-size:1.2rem;font-weight:750}.admin-editor-dialog .MuiDialogContent-root{background:var(--card);padding:22px 24px 24px}.admin-editor-dialog .MuiDialogActions-root{border-top:1px solid var(--border);background:var(--card);gap:10px;padding:16px 24px}.admin-editor-dialog .MuiButton-root{text-transform:none;border-radius:10px;min-width:120px;min-height:40px;padding:8px 16px;font-size:.875rem;font-weight:700;line-height:1.25}.support-admin-dialog-content{margin-top:0!important}.support-admin-dialog-section{padding-top:20px;border:0!important;border-top:1px solid var(--border)!important;box-shadow:none!important;background:0 0!important;border-radius:0!important;overflow:visible!important}.support-admin-dialog-content>.support-admin-dialog-section:first-of-type{padding-top:0;border-top:0!important}.support-admin-dialog-section .MuiCardContent-root{padding:0}.support-admin-dialog-section .MuiCardContent-root:last-child{padding-bottom:0}.support-admin-dialog-section .MuiTypography-h6{font-size:1rem}.support-admin-directory-results{border:1px solid var(--border);background:var(--muted);border-radius:12px;gap:8px;max-height:310px;padding:4px;display:grid;overflow-y:auto}.support-admin-directory-results>.MuiTypography-root{text-align:center;padding:18px}.support-admin-directory-user.MuiButton-root{border-color:var(--border);min-height:68px;color:var(--foreground);text-align:left;text-transform:none;background:var(--card);justify-content:space-between;align-items:center;gap:16px;padding:11px 14px;display:flex}.support-admin-directory-user.MuiButton-root>div{min-width:0}.support-admin-directory-user.MuiButton-root .MuiTypography-root{overflow-wrap:anywhere}.support-admin-directory-user.MuiButton-root.is-selected{border-color:var(--accent-blue);background:color-mix(in oklch, var(--accent-blue) 12%, var(--card))}.support-admin-selected-directory-user{border-top:0!important;border:1px solid color-mix(in oklch, var(--accent-blue) 45%, var(--border))!important;background:color-mix(in oklch, var(--accent-blue) 8%, var(--card))!important;border-radius:12px!important;padding:14px!important}.support-admin-dialog-section-heading{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.support-admin-toggle-row{flex-wrap:wrap;gap:4px 24px;margin-top:14px;display:flex}.support-admin-agent-choice-list,.support-admin-routing-list{border:1px solid var(--border);border-radius:12px;gap:0;margin-top:12px;display:grid;overflow:hidden}.support-admin-agent-choice,.support-admin-routing-item{background:var(--card);align-items:center;gap:8px;min-width:0;padding:10px 12px;display:flex}.support-admin-agent-choice+.support-admin-agent-choice,.support-admin-routing-item+.support-admin-routing-item{border-top:1px solid var(--border)}.support-admin-routing-item{gap:3px;display:grid}.support-admin-hours-dialog .MuiDialog-paper{width:min(100%,1040px)}.support-admin-timezone-field{width:min(360px,100%);margin-top:16px!important}.support-admin-hours-grid{border:1px solid var(--border);border-radius:12px;margin-top:16px;overflow:hidden}.support-admin-hours-grid-header,.support-admin-hours-row{grid-template-columns:minmax(120px,.8fr) minmax(130px,.8fr) repeat(2,minmax(150px,1fr));align-items:center;gap:14px;padding:10px 14px;display:grid}.support-admin-hours-grid-header{color:var(--text-muted);background:var(--muted)}.support-admin-hours-grid-header .MuiTypography-overline{letter-spacing:.07em;font-size:.68rem;font-weight:800}.support-admin-hours-row+.support-admin-hours-row{border-top:1px solid var(--border)}.support-admin-hours-row .MuiFormControlLabel-root{margin-left:0}.support-admin-window-row{border-top:1px solid var(--border);align-items:center;padding-top:12px}.support-admin-permissions-header{gap:6px;margin-bottom:18px;display:grid}.support-admin-permission-list{border:1px solid var(--border);background:var(--card);border-radius:12px;overflow:hidden}.support-admin-permission-row{grid-template-columns:minmax(150px,.8fr) 112px minmax(240px,2fr);align-items:center;gap:16px;padding:13px 16px;display:grid}.support-admin-permission-row+.support-admin-permission-row{border-top:1px solid var(--border)}.support-admin-permission-row .MuiChip-root{justify-self:start;min-width:96px}.support-admin-permission-outcomes{margin-top:2px;padding-top:18px}.support-admin-access-summary{border:1px solid var(--border);border-left:4px solid var(--primary);background:var(--card);border-radius:12px;gap:7px;height:100%;padding:14px 16px;display:grid}.support-admin-permission-outcomes>.MuiGrid-root:last-child .support-admin-access-summary{border-left-color:var(--text-muted)}.support-admin-access-summary .MuiTypography-overline{color:var(--text-muted);letter-spacing:.08em;font-weight:800}.support-admin-entra-summary{border-left:4px solid var(--accent-blue)}.support-admin-entra-summary .MuiCardContent-root{gap:8px;display:grid}.support-admin-entra-summary .MuiTypography-h6{font-size:1rem}.support-admin-role-groups{margin-top:4px}.support-admin-role-group-card{height:100%}.support-admin-role-group-card .MuiCardContent-root{gap:14px;height:100%;display:grid}.support-admin-role-group-heading{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.support-admin-role-group-heading .MuiTypography-h6{font-size:1.1rem}.support-admin-role-group-card .MuiAlert-root{margin-top:2px}.support-admin-role-member-list{border:1px solid var(--border);background:var(--muted);border-radius:12px;gap:0;display:grid;overflow:hidden}.support-admin-role-member{background:var(--card);justify-content:space-between;align-items:center;gap:10px;padding:12px 14px;display:flex}.support-admin-role-member+.support-admin-role-member{border-top:1px solid var(--border)}.support-admin-role-member>div{gap:2px;min-width:0;display:grid}.support-admin-role-member .MuiTypography-subtitle2,.support-admin-role-member .MuiTypography-body2{overflow-wrap:anywhere}@media (width<=1535px){.support-admin-role-groups .MuiGrid-root{grid-column:span 12}}@media (width>=1536px){.support-admin-role-groups .MuiGrid-root{grid-column:span 4}}.support-admin-table{border:1px solid var(--border);background:var(--card);border-radius:14px;overflow-x:auto}.support-admin-table .MuiTableCell-root{vertical-align:top;padding:14px 16px}.support-admin-table .MuiTableHead-root .MuiTableCell-root{background:var(--muted);color:var(--text-muted);letter-spacing:.04em;text-transform:uppercase;font-size:.75rem;font-weight:800}.support-admin-mobile-list{min-width:0;display:none}@media (width<=1199px){.support-admin-queue-header,.support-admin-agent-workload-header{display:none}.support-admin-queue-row,.support-admin-agent-workload-row{grid-template-columns:repeat(4,minmax(0,1fr))}.support-admin-queue-identity,.support-admin-queue-row>.MuiButton-root,.support-admin-agent-workload-identity,.support-admin-agent-workload-row>.MuiButton-root{grid-column:1/-1}.support-admin-queue-row>.support-admin-inline-datum .MuiTypography-overline,.support-admin-agent-workload-row>.support-admin-inline-datum .MuiTypography-overline{display:block}.support-admin-queue-row>.MuiButton-root,.support-admin-agent-workload-row>.MuiButton-root{justify-self:start}.support-admin-permission-row{grid-template-columns:minmax(140px,.8fr) 108px minmax(180px,1.6fr)}.support-admin-notification-row{grid-template-columns:minmax(220px,1fr) 120px minmax(240px,1fr)}}@media (width<=899px){.support-admin-layout,.platform-admin-layout{grid-template-columns:minmax(0,1fr);gap:20px}.support-admin-section-nav,.platform-admin-section-nav{flex-direction:row;max-width:100%;padding:8px;position:static;overflow-x:auto}.support-admin-section-nav .MuiButton-root,.platform-admin-section-nav .MuiButton-root{justify-content:center;width:auto;min-width:max-content}.platform-admin-preview{position:static}.support-admin-permission-row{grid-template-columns:minmax(140px,1fr) 108px}.support-admin-permission-row .MuiTypography-body2{grid-column:1/-1}.support-admin-summary-strip{grid-template-columns:repeat(2,minmax(0,1fr))}.support-admin-summary-strip--three{grid-template-columns:repeat(3,minmax(0,1fr))}.support-admin-summary-strip--three .support-admin-summary-datum{border-top:0}.support-admin-summary-strip--three .support-admin-summary-datum+.support-admin-summary-datum{border-left:1px solid var(--border)}.support-admin-summary-strip--three .support-admin-summary-datum:first-child,.support-admin-summary-datum:nth-child(odd){border-left:0}.support-admin-summary-datum:nth-child(n+3){border-top:1px solid var(--border)}.support-admin-detail-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.support-admin-notification-row{grid-template-columns:minmax(0,1fr) 120px}.support-admin-notification-header{display:none}.support-admin-notification-settings{grid-column:1/-1}.support-admin-hours-grid-header{display:none}.support-admin-hours-row{grid-template-columns:minmax(120px,1fr) minmax(120px,1fr)}}@media (width<=699px){.administration-workspace .MuiCardContent-root,.platform-administration-workspace .MuiCardContent-root{padding:18px}.administration-workspace .MuiCardContent-root:last-child,.platform-administration-workspace .MuiCardContent-root:last-child{padding-bottom:18px}.support-admin-table{display:none}.support-admin-mobile-list{display:block}.support-admin-card-heading--actions,.support-admin-dialog-section-heading{flex-direction:column;align-items:stretch}.support-admin-notification-banner-setting,.support-admin-schedule-list{grid-template-columns:minmax(0,1fr)}.support-admin-schedule-row:nth-child(2n){border-left:0}.support-admin-schedule-row:nth-child(n+2){border-top:1px solid var(--border)}}@media (width<=599px){.admin-alert-stack{width:calc(100vw - 24px);bottom:84px;right:12px}.admin-area-switcher{flex-direction:column;align-items:stretch;gap:12px}.admin-area-switcher [role=navigation]{width:100%}.admin-area-switcher [role=navigation] .MuiButton-root{flex:1 1 0;min-width:0}.support-admin-permission-row{grid-template-columns:minmax(0,1fr);gap:8px}.support-admin-permission-row .MuiTypography-body2{grid-column:auto}.support-admin-summary-strip,.support-admin-detail-grid,.support-admin-queue-row,.support-admin-agent-workload-row,.support-admin-notification-row,.support-admin-summary-strip--three{grid-template-columns:minmax(0,1fr)}.support-admin-summary-datum+.support-admin-summary-datum{border-top:1px solid var(--border);border-left:0}.support-admin-queue-identity,.support-admin-queue-row>.MuiButton-root,.support-admin-agent-workload-identity,.support-admin-agent-workload-row>.MuiButton-root,.support-admin-notification-settings{grid-column:auto}.support-admin-hours-row{grid-template-columns:minmax(0,1fr);gap:8px}.admin-editor-dialog .MuiDialogTitle-root,.admin-editor-dialog .MuiDialogContent-root,.admin-editor-dialog .MuiDialogActions-root{padding-inline:16px}.support-admin-schedule-row{grid-template-columns:minmax(0,1fr);gap:4px}.admin-action-row{align-items:flex-start}.admin-action-row .MuiButton-root,.admin-form-actions .MuiButton-root{align-self:flex-start;width:auto;max-width:100%}}body .MuiButton-root.MuiButton-root:not(.assistant-suggestion-card):not(.assistant-source-card):not(.support-admin-directory-user){text-transform:none;white-space:normal;overflow-wrap:anywhere;border-radius:10px;min-height:40px;padding:8px 14px;font-size:.8125rem;font-weight:650;line-height:1.2}body .MuiButton-root.MuiButton-root .MuiButton-startIcon{margin-right:8px}body .MuiButton-root.MuiButton-root .MuiButton-endIcon{margin-left:8px}.operational-wallboard{width:min(100%,1480px);margin-inline:auto}.operational-wallboard__section{background:var(--card);border:1px solid var(--border);box-shadow:0 10px 28px color-mix(in oklch, var(--background) 52%, transparent);border-radius:18px;gap:16px;padding:20px;display:grid}.operational-wallboard__heading{justify-content:space-between;align-items:center;gap:20px;display:flex}.operational-wallboard__heading h2,.operational-wallboard__heading p{margin:0}.operational-wallboard__heading h2{color:var(--foreground);letter-spacing:-.02em;font-size:1.15rem}.operational-wallboard__heading p{color:var(--muted-foreground);margin-top:4px;font-size:.82rem}.operational-metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.operational-metric-grid--tickets{grid-template-columns:repeat(4,minmax(0,1fr))}.operational-metric-card{background:var(--background);border:1px solid var(--border);border-radius:15px;align-content:start;gap:7px;min-height:136px;padding:17px;display:grid;position:relative;overflow:hidden}.operational-metric-card:before{background:var(--accent-blue);content:"";width:4px;position:absolute;inset:0 auto 0 0}.operational-metric-card--red:before{background:var(--destructive)}.operational-metric-card--amber:before{background:#d89000}.operational-metric-card--green:before{background:var(--success)}.operational-metric-card__label{color:var(--muted-foreground);letter-spacing:.04em;text-transform:uppercase;font-size:.7rem;font-weight:800}.operational-metric-card strong{color:var(--foreground);letter-spacing:-.05em;font-size:clamp(1.65rem,3vw,2.45rem);line-height:1}.operational-metric-card>span:last-child{color:var(--muted-foreground);font-size:.72rem;line-height:1.4}.operational-performance-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;display:grid}.operational-performance-grid>button,.operational-performance-grid__unavailable{min-height:116px;color:var(--foreground);text-align:left;background:var(--background);border:1px solid var(--border);font:inherit;border-radius:14px;gap:6px;padding:16px;display:grid}.operational-performance-grid>button{cursor:pointer}.operational-performance-grid>button:hover{border-color:color-mix(in oklch, var(--accent-blue) 58%, var(--border));transform:translateY(-1px)}.operational-performance-grid>button:disabled{opacity:.72;cursor:default}.operational-performance-grid>button:disabled:hover{border-color:var(--border);transform:none}.operational-performance-grid span{color:var(--muted-foreground);letter-spacing:.03em;text-transform:uppercase;font-size:.72rem;font-weight:800}.operational-performance-grid strong{font-size:1.05rem}.operational-performance-grid small{color:var(--muted-foreground);line-height:1.45}.operational-performance-grid__unavailable{border-style:dashed}.chat-history-search-grid{grid-template-columns:repeat(4,minmax(170px,1fr));gap:12px;display:grid}@media (width<=1100px){.operational-metric-grid,.operational-metric-grid--tickets,.operational-performance-grid,.chat-history-search-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=640px){.operational-wallboard__section{padding:15px}.operational-wallboard__heading{flex-direction:column;align-items:flex-start}.operational-metric-grid,.operational-metric-grid--tickets,.operational-performance-grid,.chat-history-search-grid{grid-template-columns:minmax(0,1fr)}}